communication in business

methods of communication
1. visual
  1. it would save word or explanation
  2. it would help understanding
  3. it would provide essential additional information
2. verbal
  1. used if you need an instant response
  2. you want to use your tone of voice or body language to show feelings
  3. you want to keep checking the other persons reaction
  4. the telephone is only suitable for straight forward information
3. written
  1. it is important there is a permanent record
  2. the information is important
  3. the information is complex
  4. if urgent use fax or emal
  5. if not urgent use latter or send memo
communication channels
1. internal
  1. team briefing
  2. e-mail
  3. network
  4. reports
  5. memo
  6. notices
  7. face-to-face
2. external
  1. letters
  2. fax
  3. telephone
  4. e-mail
  5. video
  6. electronic data interchange
  7. advertising
  8. direct mail
  9. internet
  10. conference
causes of poor communication
1. language problems/ cultural differences
  1. i.e. usages, or use of technical jargon
2. jumping to conclusions
  1. the reciever may receive what they want to receive rather than what is actually there
3. lack of interest
  1. the reciever may not be prepared to spend time on the message
4. competing enviroment
  1. e.g. real noise such as background noise
5. channel of communication
  1. must be effective
communication is a process which enables information to be passes from one person/group to another

Resource summary

	Created by Deanne Davis about 9 years ago