Business Administration and Job Roles

Livv McCarthy
Mind Map by , created about 6 years ago

AS - Level I.C.T (Chapter 03- Business administration and job roles) Mind Map on Business Administration and Job Roles, created by Livv McCarthy on 09/17/2013.

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Livv McCarthy
Created by Livv McCarthy about 6 years ago
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Business Administration and Job Roles
1 HUMAN RESOURCES
1.1 Department concerned with the management of people
1.2 in charge of hiring or firing staff and training them
2 FINANCE DEPARTMENT
2.1 Concerned with keeping an accurate record of the movement of money
2.2 Predicts financial profits and losses
3 SALES AND MARKETING
3.1 Concerned with achieving the target for sales or the products or services
4 CUSTOMER SERVICES
4.1 Customer Services are concerned with keeping the customers happy
5 RESEARCH AND DEVELOPMENT
5.1 Responsible for improving products and services
5.2 Without improvement competitors will eventually produce better products or give better services and take over their customers
6 PRODUCTION FUNCTION
6.1 Only in businesses that make goods
6.2 Responsible for the product being made to a standard quality
6.3 Responsible for safe and efficient products
7 ADMINISTRATION
7.1 Administration involves the storing, processing, retrieving and spreading or disseminating info
7.1.1 The purpose of info is to support the business functions
7.1.2 in a large business each functional manager will have administrative support to allow them to concentrate on management and decision making
7.2 The types of tasks completed by administrative staff include things like preparing sales figures, for a meeting so decisions can be made e.g new products to sell
7.3 Administrative staff will be responsible for the safe storage of information and for keeping a backup in cast or mistakes
7.3.1 expected to use databases/info systems to retrieve information
7.3.2 Administration also involves the (disseminating) passing on of information to those who need it
8 MARKETING
8.1 Providing a product or service that a customer wants at the right time and in the right place at a profit
9 OPERATIVES
9.1 People at the lowest level of the hierarchical pyramid who are responsible for either making the product or delivering the service for the public
9.1.1 Hierarchical Pyramid
9.1.1.1 an organisational structure where there are few people at the top level and many more at the bottom level. each person has clear responsibilities and roles

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