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Comunicación asertiva, conflicto y negociación
Description
Mind Map on Comunicación asertiva, conflicto y negociación, created by fer.aarellano on 21/09/2013.
Mind Map by
fer.aarellano
, updated more than 1 year ago
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fer.aarellano
over 10 years ago
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Resource summary
Comunicación asertiva, conflicto y negociación
Conflicto
Antagonismo de valores, necesidades o intereses.
Factores: personas, problema y proceso
Actitudes
Fases
Comunicación
compartir ideas, información y sentimientos
pasiva, asertiva, agresiva
Asertividad: la persona se conoce y acepta
Negociación
proceso entre partes para llegar a un acuerdo en donde ambos se beneficien
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