values of care

Description

GCSE Health and Social Care Mind Map on values of care, created by carolina reis on 10/05/2020.
carolina reis
Mind Map by carolina reis, updated more than 1 year ago
carolina reis
Created by carolina reis almost 6 years ago
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Resource summary

values of care
  1. promoting equality and diversity
    1. this means
      1. understanding the basis of discrimination (e.g gender, disability, race, age, sexuality or social class)
        1. no discriminatory behaviour, such as prejudice, stereotyping or labelling
          1. understanding and valuing diversity
          2. promoting equality
            1. use non-discriminatory language
              1. use the service user's name, not 'dear' or 'love'
              2. meet individuals needs regarding:
                1. mobility
                  1. ensure all areas and resources are available to all by providing ramps, automatic doors, adjustable height tables.
                  2. communication needs
                    1. provide 'easy read' versions of information, hearing loops, information in different formats (e.g. braille, other languages if necessary) and use sign language where appropriate
                    2. dietary needs
                      1. ensure variety of meals are provided to meet each individuals' dietary needs (e.g. halal, kosher, gluten-free, diabetic and vegetarian
                      2. support cultural needs
                        1. provide a prayer room, transport to church and opportunities to celebrate service users' culture and religion
                      3. treat all individuals fairly, irrespective of ethnicity, gender, age, religion, disability, sexuality or race
                        1. give all individuals the same choices and opportunities
                          1. no racist, sexist or ageist comments or actions
                            1. challenge discrimination
                              1. arrange visits to places with wheelchair ramp, hearing loops and so on
                              2. avoid being patronizing
                              3. promoting diversity
                                1. accept and respect individuals differences
                                  1. provide activities, resources and food that reflect different cultures, faiths and beliefs
                                    1. celebrate a range of religious and non-religious festivals to reflect the service users, different cultures and beliefs
                                      1. respect service users cultural and religious needs, for example
                                        1. sometimes it might be necessary to have a female nurse, GP or care assistant
                                          1. provide prayer rooms and transport to church
                                            1. provide meals in line with these (e.g. halal, kosher)
                                            2. challenge and report any discriminatory behaviour
                                              1. ensure acess to all activities for those less mobile
                                                1. support all communication needs, to avoid anyone being excluded
                                              2. maintaining confidentiality
                                                1. this means
                                                  1. preventing unauthorized people acessing to personal information
                                                    1. meeting legal requirements for using and keeping personal data
                                                    2. in health and social care setting
                                                      1. do not gossip about the service user to their friends and family
                                                        1. share information with other practioners on a need-to-know basis and only to those directly involved in caring for the service user
                                                          1. keep patients' records safe, lock them in a cabinet or put a password on them if stored online
                                                            1. keep personal details, files and records by not leaving them lying around the care setting
                                                              1. use a private room or office to discuss treatment with the patient or their family
                                                                1. do not discuss with patients or their families in public
                                                                  1. inform service user of circumstances when information cant be kept confidential (e.g. when the service user is at risk of harm by themselves or others)
                                                                2. promoting individuals' rights and beliefs
                                                                  1. this means
                                                                    1. valuing all individuals
                                                                      1. acting in the best interest of the service users'
                                                                        1. freedom from discrimination
                                                                          1. treating all individuals with respect and dignity
                                                                          2. promoting individuals' rights and beliefs in health and social care
                                                                            1. give service users' choice (e.g. over diet, what to wear, which activities to take part in)
                                                                              1. maintaining users' privacy (e.g. knocking on the door before entering)
                                                                                1. provide access to advocate for an adult with learning disabilities
                                                                                  1. for those with religious beliefs, provide prayers room or transport to church
                                                                                    1. provide access to translator if the service users' first language isn't english
                                                                                      1. always explain treatment to the patient as they have the right to refuse it after hearing all the necessary information
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