understanding the basis of
discrimination (e.g gender, disability,
race, age, sexuality or social class)
no discriminatory behaviour,
such as prejudice, stereotyping
or labelling
understanding and valuing diversity
promoting
equality
use
non-discriminatory
language
use the service
user's name,
not 'dear' or
'love'
meet
individuals
needs
regarding:
mobility
ensure all areas and
resources are available
to all by providing
ramps, automatic
doors, adjustable
height tables.
communication
needs
provide 'easy read' versions of
information, hearing loops,
information in different formats
(e.g. braille, other languages if
necessary) and use sign language
where appropriate
dietary
needs
ensure variety of meals are
provided to meet each
individuals' dietary needs
(e.g. halal, kosher,
gluten-free, diabetic and
vegetarian
support cultural
needs
provide a prayer room,
transport to church
and opportunities to
celebrate service users'
culture and religion
treat all
individuals fairly,
irrespective of
ethnicity, gender,
age, religion,
disability, sexuality
or race
give all individuals the
same choices and
opportunities
no racist, sexist
or ageist
comments or
actions
challenge
discrimination
arrange visits to
places with
wheelchair ramp,
hearing loops and
so on
avoid being
patronizing
promoting
diversity
accept and
respect
individuals
differences
provide activities,
resources and food
that reflect
different cultures,
faiths and beliefs
celebrate a range of
religious and
non-religious festivals
to reflect the service
users, different cultures
and beliefs
respect service
users cultural
and religious
needs, for
example
sometimes it might
be necessary to have
a female nurse, GP or
care assistant
provide prayer rooms
and transport to
church
provide meals in
line with these
(e.g. halal, kosher)
challenge and
report any
discriminatory
behaviour
ensure acess to
all activities for
those less
mobile
support all
communication
needs, to avoid
anyone being
excluded
maintaining confidentiality
this means
preventing unauthorized people
acessing to personal information
meeting legal requirements
for using and keeping
personal data
in health and
social care setting
do not gossip
about the
service user to
their friends and
family
share information with
other practioners on a
need-to-know basis and
only to those directly
involved in caring for the
service user
keep patients' records
safe, lock them in a
cabinet or put a
password on them if
stored online
keep personal details,
files and records by
not leaving them lying
around the care
setting
use a private room
or office to discuss
treatment with the
patient or their
family
do not discuss
with patients or
their families in
public
inform service user of
circumstances when information
cant be kept confidential (e.g.
when the service user is at risk
of harm by themselves or
others)
promoting individuals' rights and beliefs
this means
valuing all individuals
acting in the best
interest of the service
users'
freedom from
discrimination
treating all individuals
with respect and
dignity
promoting
individuals' rights
and beliefs in health
and social care
give service users'
choice (e.g. over diet,
what to wear, which
activities to take part in)
maintaining users'
privacy (e.g. knocking
on the door before
entering)
provide access to
advocate for an adult
with learning
disabilities
for those with religious
beliefs, provide prayers
room or transport to
church
provide access to
translator if the service
users' first language isn't
english
always explain treatment to the
patient as they have the right to
refuse it after hearing all the
necessary information