Values of care

Values of care

Promoting equality and diversity
1. This means-understanding the basis of discrimination, such as gender, disability, race, age, sexuality or social class
2. Use non-discriminatory language-for example, call service user by their name
3. Avoid being patronising for example-when talking to a young or older people
4. Meet individuals needs regarding:
  1. Mobility: ensure all areas and recourses are accessible to all by providing, for example, ramps, automatic doors and adjustable height tables where necessary.
  2. Communication needs: provide 'easy read' versions of information, hearing loops, and information in different formats such as different languages or sign language
  3. Dietary needs: ensure variety in meals offered, for example, to suit halal, kosher and other people with any dietary needs..
  4. Support cultural needs: provide prayer rooms, transport to church and opportunities to celebrate service users' cultures and religions
5. Treat all individuals fairly irrespective of age, race, gender, religion, disability, ethnicity, sexuality:
  1. Arrange visits to places with wheelchair access, hearing loops and so on
  2. Give all individuals the same choices and opportunities no matter what.
  3. No racist, sexist, ageist comments.
  4. Challenge discrimination
6. Promoting equality
7. Promoting diversity
  1. Accept and respect individual differences, such as faith, language, diet, customs.
  2. Provide activities, recourses and food that reflect different cultures, beliefs and faiths.
  3. Celebrate a range of religious and non-religious festivals in the care setting, to reflect the different faiths and cultural needs of the service users.
  4. challenge and report any discriminatory behaviour (whether by service users or staff).
  5. Ensure access to all activities for those less mobile ; for example, by providing transport and carers to accompany service users on trips; by visiting wheelchair-accessible venues and so on.
  6. Respect service users' cultural and religious requirements; for example
    1. At times it may be appropriate to have a female care assistant, nurse or GP
    2. Provide prayer rooms and transport to church
    3. Provide meals in line with examples.
  7. Support all communication needs so that no one is excluded; for example, provide information in braille, make hearing loops available, have staff available who can use sign language
Maintaining confidentiality
1. This means; preventing unauthorised people from accessing personal information
2. Share information with other practitioners only on a ' need to know basis' and only with those who directly involved in caring for the individual.
3. Use a private office or empty room for meetings with residents or their family to discuss treatment or care
4. Inform service users or circumstances when information cannot be kept confidential; for example, because the service user is a danger to self or to others, or is ay risk of harm
5. keep personal details, files and records safe and secure by not leaving them lying around the care setting for unauthorised people too see.
6. Keep patient records secure; lock them in a filing cabinet or, if stored electronically, keep them password-protected
7. Do not discuss patients, residents or other service users in public places
8. Do not gossip about the service users to their friends and family.
Promoting individuals rights and beliefs.
1. This means; valuing all individuals
2. Always explain any procedures to be carried out as a patient has the right to refuse treatment once they have heard all the necessary information,
3. provide access to an advocate for an adult with learning difficulties.
4. Give service users choice; for example, over diet, which clothes to wear, which activities to take part in
5. For those with religious beliefs, provide a prayer room or transport to a church/mosque
6. Provide access to a translator if the service users first language is not English.
7. Maintain privacy- Knock on the door before entering a residents room; pull curtains round hospital bed.

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	Created by Megan Coude-Wyatt almost 6 years ago