business correspondence

estefanycardenas
Mind Map by estefanycardenas, updated more than 1 year ago
estefanycardenas
Created by estefanycardenas almost 6 years ago
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Description

MAPA MENTAL BUSINESS CORRESPONDENCE

Resource summary

business correspondence
  1. The 5 C principles
    1. Clear
      1. Corteous
        1. Complete
          1. Correct
            1. Consice
            2. A businessman writes and receives letters in his day to-day transactions.
              1. Writing style of business documents
                1. Audience
                  1. Purpose
                    1. Types of communication
                      1. Types of business documents
                2. Importance of business correspondence
                  1. Help in maintaining proper relationship
                    1. Inexpensive and convenient mode
                      1. Create and maintain goodwill
                        1. Serves as evidence
                          1. Help in expansion of business
                          2. Essential features of a good business letter
                            1. outer features
                              1. Quality of paper
                                1. Color of the paper
                                  1. Size of the paper
                                    1. Folding of letter
                                      1. Envelope
                              2. Inner features
                                1. Simplicity
                                  1. Clarity
                                    1. Accuracy
                                      1. Completeness
                                        1. Relevance
                                          1. Courtesy
                                            1. Neatness
                                2. Types of business letter
                                  1. Acknowledgment letter
                                    1. Order letter
                                      1. Refusal letter
                                        1. Quotation letter
                                          1. Complaint letter
                                            1. Adjustment letter
                                            2. Business letter
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