SERVICES

Roger Cardenas
Mind Map by Roger Cardenas, updated more than 1 year ago
Roger Cardenas
Created by Roger Cardenas almost 5 years ago
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Mapa mental 1 Mkt de servicios
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Resource summary

SERVICES
1 Scale of Market entities
2 Molecular Model
3 Goods
3.1 Objects
3.1.1 Devices
3.1.2 Things
4 Services
4.1 Deeds
4.1.1 Efforts
4.1.1.1 Performance
5 Benefit Concept
5.1 Consumers Mind
6 Servuction Model
6.1 Customers
6.1.1 Serviescape
6.1.2 Contact Personnel
6.1.3 Other Customers
6.1.4 Invisible Organizations and Systems
7 Why to Study?
7.1 Growth of the Global Service Economy
7.2 Growth of the Global Service Labor Force
7.3 Emergence of E-Service(s)
8 DIFERENCES
8.1 Intagibility
8.2 Inseparability
8.3 Heterogeinity
8.4 Perishability
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