85. People will always make mistakes; there is no fail-safe product

mvaldiv0
Mind Map by mvaldiv0, updated more than 1 year ago
mvaldiv0
Created by mvaldiv0 almost 5 years ago
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Mind Map on 85. People will always make mistakes; there is no fail-safe product, created by mvaldiv0 on 09/24/2015.

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85. People will always make mistakes; there is no fail-safe product
1 The best error message is no error message
1.1 Meaning that the system is designed so that no one makes error
1.1.1 But when something goes wrong, it is important that people know what to do about it
1.1.1.1 An error message should:
1.1.1.1.1 Tell the person what he or she did wrong
1.1.1.1.2 Explain the problem
1.1.1.1.3 Instruct the person how to correct it
1.1.1.1.4 Be written in plain language and use active voice
1.1.1.1.5 Show an example
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