LISTENING SKILLS

Dora  Perez
Mind Map by Dora Perez, updated more than 1 year ago
Dora  Perez
Created by Dora Perez about 4 years ago
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Description

ACTIVIDAD REALIZADA EN EQUIPO

Resource summary

LISTENING SKILLS
1 ACTIVE LISTENING
1.1 Is about
1.1.1 Making statements
1.1.2 ASKING QUESTIONS
1.1.3 BY
1.2 paraphrasing
1.2.1 SPEAKER´S WORDS
1.3 CLARIFYING
1.3.1 DEVELOPING SPEAKER´S PREVIOUS WORDS
1.4 PINKING UP ON
1.4.1 BODY LANGUAGE
1.4.2 FEELINGS
1.5 PROBING
1.5.1 OBTAINDING MORE RELEVANT DETAIL
1.6 SUMMARISTING
1.6.1 YOUR UNDERSTANDING
1.7 REFLECTING BACK
1.7.1 REFLECTING BACK
1.7.1.1 KEY WORDS
2 USE OF ACTIVE LISTENING
2.1 IT TAKES
2.1.1 CONCENTRATION
2.1.2 EFFORT
2.1.3 PRACTICE
2.2 BEHAVIORS
2.2.1 DON´T OVERTALK
2.2.2 BE EMPATHETIC
2.2.3 MAKE EYE CONTACT
2.2.4 AVOID INTERRUPING SPEAKER
2.2.5 AVOID DISTACTING ACTION OR GESTURES
2.3 REQUIRED WHEN
2.3.1 SITUATION DESERVES
3 LISTENING INDICATORS
3.1 EYE CONTACT
3.1.1 LEANING TOWARD SPEAKER
3.1.1.1 NOT TOO CLOSE
3.1.1.2 AT APPTOPRIATE TIMES
3.1.1.2.1 NODDING
3.1.1.2.2 SAYING "YES" "HUH" ETC.
3.1.1.2.3 APROPIETE
3.1.1.2.3.1 FACIAL EXPRESSIONS
3.1.1.2.3.2 MIRRORING
3.1.1.2.3.2.1 THE SPEAKEARS POSTURE
3.1.1.2.3.2.1.1 TO BUILD RAPPORT
3.1.1.2.3.2.2 ORTEN HAPPENS
3.1.1.2.3.2.2.1 NATURALLY
3.1.1.2.3.2.2.2 UNCONSCIOUSLY
3.1.1.2.3.3 HAND GESTURES
3.1.2 NOR STARING
4 THE LISTENING PROCESS
4.1 WE THINK A CONVERSATTION IS
4.1.1 A
4.1.1.1 YOU TALK
4.1.1.2 I LISTEN
4.1.2 B
4.1.2.1 I TALK
4.1.2.2 YOU LISTEN
4.1.3 C
4.1.3.1 YOU TALK
4.1.3.2 I LISTEN
4.2 IS
4.2.1 HEAR THE MESSAGE
4.2.1.1 PAY ATTENTION ACTIVELY SELECT RECOGNIZE EMOTIONAL BLOCKS
4.2.2 INTERPRET
4.2.2.1 MEANING MAKING MACHINES WHAT IS SAID HOW IT IS SAID FILTERS
4.2.3 EVALUATE
4.2.3.1 ASK QUESTIONS VALIDATE ASSUMPTIONS DON´T JUMP TO CONLCUSIONS
4.2.4 RESTATE
4.2.4.1 CONTENT MEANING FEELINGS
5 BY: DORA ALONDRA PEREZ BECERRIL VANESSA TORRES ROSTRO
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