Listening Skills

bethyth13
Mind Map by bethyth13, updated more than 1 year ago
bethyth13
Created by bethyth13 about 4 years ago
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Description

This mind map describe listening skills with pictures

Resource summary

Listening Skills
1 Being approachable
1.1 Have inviting body language
1.2 Keep eye contact
1.3 Listen without distraction
2 Listening Actively
2.1 Take note of the speaker´s body language
2.2 Listen with the intent to learn
2.3 Be open actively
2.4 Try to emphatize
2.5 Avoid trying to offer an inmediately solution
3 Responding appropriately
3.1 Use top down listening strategies to prepare your response
3.2 Use bottom-up listening strategies to gather further information and prepare a response
3.3 Don't interrupt
3.4 Ask questions during an appropriate pause
3.5 Give the speaker consistent reactions to show you're attentive
3.6 Follw up
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