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482149
Elements of Bureaucracy
Description
Mind Map on Elements of Bureaucracy, created by Tom Piggott on 01/14/2014.
Mind Map by
Tom Piggott
, updated more than 1 year ago
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Created by
Tom Piggott
about 11 years ago
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Resource summary
Elements of Bureaucracy
division of labour-definitions of authority and responsibility
organisation of positions into a hierachy
Assignment of people to positions
written recording of decisions/actions=provides continuity
all subject to rules/procedures applied impersonally and equally
Fayol-plan,organise,command, co-ordinate and to control
14 principles=notion of teaching management
unlike taylor, = interested in activities of managers at every level
Universal approach
adoption of 14 principles=too contraining
fayol=only account change of organisations size
ommited variables like culture and technology
focused on internal optimisation rather than external adaptability
behavioral approach
successful management= harness skills by meeting needs.=people centered=soft
critised as being to confusing, regardless to human relations
recognises importance of people
synonymous with human relations movement
Hawthrone experiment
Harvard uni-western electric-Hawthrone plant-1920's
plant = most advanced= employed 29000-produced phones/telecomiunications
relationship between productivity+work place lighting
6 workers= removed form production, normal work in enclosed space
conclusions
aptitude=imperfect predictors of job performance
informal organisation-affects productivity
workplace=social system
work satisfaction-recognition+sense of belonging
Each lighting change=increased employee satisfaction
Elton Mayo joined
chosen=higher status by co-workers
attention=changes in worker performance
productivity=attitudes of workers and informal policy, i.e. social effects.
Called this the Hawthrone effect
Douglas McGregor
x/y theory
x=traditional view= negative view of workers
unmotivated, unwilling
assume people dislike work, avoid when can, must be threatened before the work, avoid responsilibity
Y theory= positive view, employees= energetic, creative, willing
work=natural, capable of self-direction, come committed to organizational objectives, seek, accept responsibility, imagination, ingenuity, creativity
employees have satisfiers+dissatisfiers
dis=poliy, admin, supervision, salaray, work conditions
sat= achievement, recognition, work itself, responsibility, advancement, growth
human resource stratergy
manage manpower + design jobs=human resources are- effciently utilised within constraints, have quality of work life in atmosphere of trust
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