Advanced Troubleshooting

Description

Cisco IT Essentials Mind Map on Advanced Troubleshooting, created by srai3 on 26/02/2014.
srai3
Mind Map by srai3, updated more than 1 year ago
srai3
Created by srai3 about 10 years ago
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Resource summary

Advanced Troubleshooting
  1. Step 1: Identify the problem
    1. Open-ended question
      1. When did the problem start?
        1. what problem are you experiencing?
        2. closed-ended question
          1. has any network equipment changed?
            1. have any other computer been added to the network?
          2. Step 2: Establish a Theory of Probable Cause
            1. Computer power problem
              1. loose external cable connection
                1. loose data cable connection
                  1. Loose adapter card
                  2. Step 3: Test the Theory to Determine Cause
                    1. Restart the computer
                      1. Disconnect and reconnect the external cable
                        1. Disconnect and reconnect the internal cable
                          1. Secure the adapter card
                          2. Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
                            1. Manufacturer website
                              1. Contact technician
                                1. Internet search
                                  1. Technician website
                                  2. Step 5: Verify Full System Functionally and, if Applicable, Implement Preventive Measures
                                    1. Reboot the computer
                                      1. Restart the external devices
                                        1. Access all drives and shared resources
                                        2. Step 6: Document Findings, Actions, and Outcome
                                          1. Discuss the solution implemented with costumer
                                            1. Have the costumer verify the problem has been sloved
                                              1. Provide the costumer with all paperwork
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