CH10 - Intercultural Conflict

Question 1 of 22

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Face refers to a person's sense of favorable self-worth or self-image experienced during communicative situations.

Select one of the following:

  • True
  • False

Question 2 of 22

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Individualists become frustrated during conflict when their counterparts are unwilling to address the conflict openly and honestly.

Select one of the following:

  • True
  • False

Question 3 of 22

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To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end” oriented, in that the collectivist seeks to achieve something.

Select one of the following:

  • True
  • False

Question 4 of 22

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The person who tries to balance both self-face and other-face needs takes on an accommodating style. This person would probably use a “give-and-take” approach and might propose some middle ground for resolving the conflict.

Select one of the following:

  • True
  • False

Question 5 of 22

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Facework refers to the communicative strategies employed to manage one's own face or to support or challenge another's face. Facework can be employed to initiate, manage, or terminate conflict.

Select one of the following:

  • True
  • False

Question 6 of 22

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Research has shown that collectivists tend to prefer facework behaviors that defend the self-face or confront the other.

Select one of the following:

  • True
  • False

Question 7 of 22

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In Kim's Model of Intercultural Conflict, the macro or societal level of intercultural conflict includes factors that probably are out of the control of the interactants.

Select one of the following:

  • True
  • False

Question 8 of 22

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Most intercultural conflict involves a certain degree of ethnocentric perceptions and judgments.

Select one of the following:

  • True
  • False

Question 9 of 22

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Collectivists tend to prefer other-face strategies such as avoiding the conflict, seeking a third party, or giving in to the other.

Select one of the following:

  • True
  • False

Question 10 of 22

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In low-context cultures, such as the United States, individuals are more likely to separate the conflict issue from the persons involved.

Select one of the following:

  • True
  • False

Question 11 of 22

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Which of the following is not a part of the micro level of Kim's Model of Intercultural Conflict?

Select one of the following:

  • Cognitive simplicity/rigidity

  • In-group bias

  • Insecurity/frustration

  • Dialectal differences

Question 12 of 22

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The intermediary level of Kim's Model of Intercultural Conflict refers to:

Select one of the following:

  • Defined outside cultural mediators

  • The actual location and context of the conflict

  • The status of the interactants involved

  • None of the above

Question 13 of 22

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Which of the following best defines facework?

Select one of the following:

  • The communicative strategies employed to manage one's own face or to support or challenge another's face

  • The communicative strategies employed to attack an opponent's dominant communication style

  • The communicative strategies employed to attack an opponent's integrating style

  • The communicative strategies employed to define one's face

Question 14 of 22

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One's conflict interaction style is based on two communication dimensions, including:

Select one of the following:

  • Integrating and accommodating

  • Avoiding and dominating

  • Self-face need and other-face need

  • Mutual face-need and interface-need

Question 15 of 22

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During intercultural conflict, in general, individualists tend to use more ________ styles

Select one of the following:

  • dominating

  • integrative

  • avoiding

  • obliging

Question 16 of 22

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During intercultural conflict, in general, collectivists tend to use more ___________ styles than individualists.

Select one of the following:

  • integrating

  • dominating

  • acommodating

  • confrontational

Question 17 of 22

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A dominating communication conflict style is associated with a:

Select one of the following:

  • High self-face concern and a low other self-concern

  • High self-face concern and a high other-face concern

  • Low self-face concern and a low other face

  • Low self-face concern and a high other-face concern

Question 18 of 22

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An avoiding communication conflict style is associated with a:

Select one of the following:

  • High self-face concern and a low other self-concern

  • High self-face concern and a high other-face concern

  • Low self-face concern and a low other face concern

  • Low self-face concern and a high other-face concern

Question 19 of 22

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An integrating communication conflict style is associated with a:

Select one of the following:

  • High self-face concern and a low other self-concern

  • High self-face concern and a high other-face concern

  • Low self-face concern and a low other face concern

  • Low self-face concern and a high other-face concern

Question 20 of 22

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An obliging communication conflict style is associated with a:

Select one of the following:

  • High self-face concern and a low other self-concern

  • High self-face concern and a high other-face concern

  • Low self-face concern and a low other face concern

  • Low self-face concern and a high other-face concern

Question 21 of 22

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Persons in low context cultures, in general, prefer:

Select one of the following:

  • Direct communication about the conflict

  • Indirect communication about the conflict

  • Self-face communication about the conflict

  • Other-face communication about the conflict

Question 22 of 22

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Persons in high context cultures, in general, prefer:

Select one of the following:

  • Direct communication about the conflict

  • Indirect communication about the conflict

  • Self-face communication about the conflict

  • Other-face communication about the conflict

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CH10 - Intercultural Conflict

Justin Banks
Quiz by , created over 2 years ago

Quiz on CH10 - Intercultural Conflict, created by Justin Banks on 20/08/2014.

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Justin Banks
Created by Justin Banks over 2 years ago
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