What is the name of the company responsible for Pulse feedback?
Why is Pulse important to Three?
It helps measure your heart rate
Helps inform how Three can improve the overall customer experience
We just love reporting
How should you explain Pulse to your customer?
Ask for a '9'
Let them know all feedback is valued
What can Pulse feedback on?
The in-store experience of your customer
How your customers perceives Three as a brand
Which Pulse measure is linked to the 2015 reward proposals?
Which question in Pulse relates directly to your OSAT result?
Your ability to understand your customer's needs?
Did you give a demo?
Would your customer recommend Three?
How can you use Pulse to improve the experiences you give?
By reviewing my weekly comments and discussing with my manager.
Identify any development opportunities.
What are you responsible for?
Giving consistently great customer experiences.
Customer's perception of Three's network
On NPS, how can a response be rated?
Dectracter, Passive or Promoter
Good, Bad or undecided
Hot, cold or just right
How many Sales Associates won a place on this years peak incentive at the annual sales conference?