The IT Service Desk is the first point of contact for IT issues stemming from DSG store and corporate employees.
Having the lowest possible talk/call time should be your HIGHEST priority.
Tickets should be detailed, clear and utilize proper troubleshooting.
Choose the best example of a ticket.
Store 123 reporting that register 2 is offline
Store 123 - register is off
register 3 is offline
Register 2 - Showing Off 12 - Store 123
Remedy 8.1 features a customizable home screens and columns
What is the first course of action(s) you should take if you have questions regarding a particular process?
Search the OneNote, Search Previous Incidents
Group-Lync Tier 1
Group-Lync Tier 2
Remedy 8.1 allows us to search by first AND last name.
In Remedy 8.1, we can search for customers using which below methods? (Check all that apply)
Searching inside of Remedy by their Last Name
Searching inside of Remedy by their First and Last Name
Searching inside of Remedy using their Network ID (AKA DKS#)
Searching Active Directory by their First and Last Name
Summary, Description and Resolutions are public in Remedy 8.1.