Training Quiz #1

Question 1 of 9

Medal-premium 1

The IT Service Desk is the first point of contact for IT issues stemming from DSG store and corporate employees.

Select one of the following:

  • True
  • False

Question 2 of 9

Medal-premium 1

Having the lowest possible talk/call time should be your HIGHEST priority.

Select one of the following:

  • True
  • False

Question 3 of 9

Medal-premium 1

Tickets should be detailed, clear and utilize proper troubleshooting.

Select one of the following:

  • True
  • False

Question 4 of 9

Medal-premium 1

Choose the best example of a ticket.

Select one of the following:

  • Store 123 reporting that register 2 is offline

  • Store 123 - register is off

  • register 3 is offline

  • Register 2 - Showing Off 12 - Store 123

Question 5 of 9

Medal-premium 1

Remedy 8.1 features a customizable home screens and columns

Select one of the following:

  • True
  • False

Question 6 of 9

Medal-premium 1

What is the first course of action(s) you should take if you have questions regarding a particular process?

Select one of the following:

  • Search the OneNote, Search Previous Incidents

  • Group-Lync Tier 1

  • Group-Lync Tier 2

Question 7 of 9

Medal-premium 1

Remedy 8.1 allows us to search by first AND last name.

Select one of the following:

  • True
  • False

Question 8 of 9

Medal-premium 1

In Remedy 8.1, we can search for customers using which below methods? (Check all that apply)

Select one or more of the following:

  • Searching inside of Remedy by their Last Name

  • Searching inside of Remedy by their First and Last Name

  • Searching inside of Remedy using their Network ID (AKA DKS#)

  • Searching Active Directory by their First and Last Name

Question 9 of 9

Medal-premium 1

Summary, Description and Resolutions are public in Remedy 8.1.

Select one of the following:

  • True
  • False
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Training Quiz #1

gstera
Quiz by , created almost 2 years ago

Training Quiz #1

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gstera
Created by gstera almost 2 years ago
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