How can you reduce the chance of ESD (Select the two best answers)
Use an antistatic wrist strap
Raise the temperature in the room
Touch an unpainted portion of the computer case
Lower the humidity
Plug the computer into an AC outlet.
Which of the following disperses heat but requires no moving parts?
Liquid cooling system
Why should VoIP not be used with satellite internet?
Difficult to Install
A customer wants to control several computers with a single set of input devices. What solution should you provide for them?
Which of the following would best be used for high-end graphics cards?
Which of the following materials should a computer NEVER be placed on?
Of the following default ports, which one is used by the TELNET protocol?
Which of the following is the latest type of memory for a computer?
Which of the following can be potential sources of EMI ( Select the TWO best answers)
Flat- panel televisions
AC power lines
What type of cable needs to be fire resistant?
Which wireless standard has the shortest indoor range?
Which of the following types of storage media can hold the most data?
Which type of Internet connection provides typical downstream networking speeds of 5 to 12 Mbps utilizing phone lines?
Which of the following is a common power rating for a desktop PC that runs office applications?
You have a PCIe card that you need to install. The card's documentation says that it requires a x4 slot. The computer you are installing to has only x1 and x16 slots. What should you do?
Install the card to the x1 slot and get normal performances
Install card to the x16 slot and get four times the performance
Install the card to the x1 slot and get half the performance
Install the card to x16 slot and get normal performance
Your boss asks you to replace his laptop's 500 GB hard drive with a new 640 GB hard drive. What interface would you most likely use?
Which type of printer requires special paper to operate?
What is the recommend maximum cable length for USB 2.0?
What should be used when installing or upgrading a CPU to ensure that heat will be dissipated efficiently through the heat sink?
How should you attempt to demonstrate professionalism when dealing with a customer (Select the three best answers.)
Retain a chain of custody
Avoid being judgmental
Leave documentation to the customer
Meet expectations that the costumers sets for you
What type of card would you use to record off-air television programs?
Video capture card
PCIe video card
What is the maximum data transfer rate of 1EEE 1394a?
Which of the following IP addresses is private?
Which type of memory module has 240 pins?
Which type of RAID stripes across three or more disks along with parity?
What is the greatest number primary partitions on a single physical hard drive?
Which of the following types of PCs would need a powerful CPU, high-end video card, and as much RAM as possible?
Home Theater PC
You are tasked with upgrading the RAM in a customer's laptop. What type of memory should you select?
Which of the following is the correct data connector for an internal SATA hard drive?
A frustrated customer calls you about a PC that is not functioning properly. What should you ask the user?
"What were you doing when the computer crashed?"
"Don't use that computer until it's fixed."
"What was the last thing that occurred before the computer stopped functioning properly?"
"What was the last thing you did before the computer stopped functioning properly?"
What type of RAM is used to solve memory errors?
What does Hyper Threading do?
It works only on PCs with more than one core
It enables two independent CPUs to work on the same task simultaneously.
It enables the computer operating system to work on multiple tasks simultaneously
It allows a process to work with two independent computer instructions at once
Which printing technology uses multilayer carbonless copy paper?
Which of the following DDR modules is a DDR3 Module?
In the eleoctrophotographic printing process, which one of the following printers uses a charged corona wire?
Which of the sockets could be used by a Core i5 CPU?
What is the most secure type of wireless communication?
Which networking technology has the highest potential throughput?
Which of the following CPU types is manufactured by AMD?
You are attempting to set up a laptop that will display through a projector. Nothing is appearing on the projector screen. What should you press to enable viewing on the projector screen?
Control + ESC
ALT + Insert
Which of the following types of RAM can transfer 12,800 MB/s?
What command would you use to verify the IP address of a gateway on a local computer?
What chip is responsible for maintaining the data flow between a SATA hard drive and the processor?
Which video resolution type should you use to attain a resolution of 1600 x 1050?
Which one of the following types of printers allows for the lowest cost per page?
What is an example of EMI?
Degraded network performance due to network cables and AC power cables in close proximity
Degraded network performance due to too many Bluetooth devices being used in close proximity
Degraded network performances due to smartphone usage in close proximity
Degraded network performance due to poorly punched down network cables
You need to retrieve an email on a laptop using Microsoft Outlook. Which protocol should you use to retrieve the email?
You are required by a customer to configure energy saving measures on a laptop for when it switches to batter power. What utility should you configure?
Which of the following are digital, audio only formats? (Select the two best answers.)
Which of the following would you install into a AGP slot on motherboard?
You want to add a network printer in Windows 7. Which of the following ports is the best solution?
Which of the connections is most used with POTS lines?
You need to test a newly installed printer from Windows. Where is the location of the Print Test button?
In the Print Spooler service
In Administrative Tools
On the General tab of the printer's Properties page
On the Ports tab
You are required to perform preventative maintenance on a laser printer. What should be replaced? (Select the THREE best answers.)
What is the purpose of a power inverter?
Backup source of power
Converts AC to DC
Provides regulated AC voltage
Protects against surges
Which of the following is affected the least by EMI?
What is the most common form factor used by HTPCs?
Which is the following does NOT have to do with virtualization?
One of the computers in your warehouse often requires the replacement of power supplies, CPUs, and optical drives. What tool can help to prevent these types of hardware faults?
Antistatic wrist straps
Which solution would provide the best cooling to the CPU?
Which of the following best describes a quad-core processor?
PC with four unique processors
CPU with four cache memory locations
PC with two dual core CPUs
CPU package with four CPU cores
A customer has asked you to set up a network printer that will be connected to a print server. The customer would like default configuration set to duplex printing for all users. Which of the following will allow you to configure this?
Configure the settings through the printer's web interface
Configure the settings from the users' printer properties
Configure the settings through the computer's Control Panel
Configure the printer from the users' page setup menu
You are required to install an operating system to a remote PC without the use of any physical media such as CD-ROMs. What should you use to complete the task?
Which of these is a feature of a docking station?
Provides built-in power surge protection
Provides additional connectivity
Expands the laptop memory
Provides a second monitor
What tope of adapter card is used to connect external hard disk drives?
Which of the following is a valid IPv6 address?
Which of the following optical media has the largest storage space?
Which one of the following is a valid APIPA address?
You have just set up 10 computers in a small LAN. They're all the same make and model tha tyou will remotely turn on using Wake-on-Lan (WOL). Eight computers wake up as they are supposed to, but two systems do not wake correctly. What is the most likelyp problem with the two systems?
The network adapter setting in Windows are incorrect
WOL is not enabled in the BIOS
The wo computers so do not support WOL, functionality.
The two computers gateway IP address is configured incorrectly.
One of your customers tells you of some trouble accessing the company wireless network with laptop. The person could access the network yeseterday before they went on the road for a laptop. Which is most likely cause of the problem?
The laptop battery needs to be recharged
The wireless network is down
The laptop's antenna is disconnected
The laptop's wireless is cut off.
Which wireless standards operate at a maximum of 54 Mbps? (Select the two best answers)
Which of the following storage media types has no moving parts?
PATA magnetic hard drive
Why do CRT monitors have a degauss feature?
To reset the monitor to factory default settings
To automatically adjust the display settings for optimal performance
To increase video monitor brightness
To remove magnetic fields
What is the data transfer rate of USB 3.0?
Based on the following information, which address is most likely the DNS?
Which of the following ports is commonly use for RS-232 connection?
What is the best way for a technician to prevent ESD when installing RAM?
Wear a grounded wristband
Touch grounded metal before making contact with components
Make sure the AC plug has a ground post
Wear rubber soled shoes
One of the users in your organization complains that their fingers are sticky, green, and a bit irritated after using a mouse. You find out that the mouse was cleaned out but with unknown solution. Where can you find out information about solution was used on the mouse?
Facilities department of the organization
Which of the following protocols does not depend on a acknowledgement of receipt from the sender?
Which of the following ports is used by default by used by default by RDP?
Which of these connector types are typically used on LCD displays? (Select the two best answers)
Which of the following is the fastest cache in a computer?
You just arrived at a user's desk and are about to start troubleshooting a problem. The user's desk is covered with papers, and you can see that some of these papers are probably confidential in nature. What should you do first?
Work around the papers and resolve the problem
Refuse to work until the user has cleared the desk
Put the confidential papers in a neat file
Ask the user to clear the desk of confidential papers
What type of printer uses a fuser to print documents?
Of the following, which is a limitation of terrestrial microwave broadband connections?
They require line of sight
They cannot be used in remote locations
It is a receive-only transmission
The speed is less than dial-up
Which one fo the following commands can obtain an IP address from a DCHP?
Which of the following is the fastest expansion bus on a laptop?
PC Cart type III
You need to transfer data from laptop's older IDE drive to a new SATA drive. What pin configurations would you need on the adapter that will connect between both drives?
40-pin and 15-pin
44-pin and 7pin
40-pin and 7-pin
44-pin and 15pin
Which of the following can increase the efficiency in which programs execute?
What is the recommended method to clean a laptop's screen?
Paper towel and water
Dry lint-free cloth
Water with mild detergent
Rubbing alcohol and a tissue
One of your technicians is on a service call and is dealing with a furious customer who has been shouting loudly. The technician tries but cannot calm the customer down. What should the technician do next?
Let the customer continue to shout; sonner or later the customer will get tired and calm down
Call the supervisor and complain
Leave the customer site, and document the incident
Shout back at the customer and remain in control of the situation
What tools would you use to test an AC outlet (Select the TWO best answers)
You have3 been tasked with running a network extension to the warehouse that is 50 meters (164 feet) away. The proposed path will take the network extension near several fluorescent light fixtures and a large electric motor What type of cable would be best for this environment?
Unshielded twisted pair
Shielded twist pair
What protocol uses port 443?
What happens in the writing stage of the laser printer process?
A rubber blade removes excess toner from the drum
A negative charge is applied to the drum by the primary corona wire
The laser is activated and exposes the drum
The surface of the drum is applied with negatively charged toner
The toner is transferred to paper as as the drum roll over it
You are working on server that has several hard drives connected to a SCSI card. The card does not appear to be functioning at top efficiency. You determine that the card requires an update to its embedded code. What is the referred as to as? (Select the BEST the answer)
Which of the following memory types can fit a 168-pin DIMM slot?
In which of the following is a CR 2032 CMOS battery usually found?
What kind of adapter card can use a RJ45 connector?
What should you not plug a laser printer into?