801 Practice E

Question 1 of 100

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How can you reduce the chance of ESD (Select the two best answers)

Select one or more of the following:

  • Use an antistatic wrist strap

  • Raise the temperature in the room

  • Touch an unpainted portion of the computer case

  • Lower the humidity

  • Plug the computer into an AC outlet.

Question 2 of 100

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Which of the following disperses heat but requires no moving parts?

Select one of the following:

  • Heat Sinks

  • CPU fan

  • Case fan

  • Liquid cooling system

Question 3 of 100

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Why should VoIP not be used with satellite internet?

Select one of the following:

  • Bandwidth limitations

  • Difficult to Install

  • Latency

  • Cost

Question 4 of 100

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A customer wants to control several computers with a single set of input devices. What solution should you provide for them?

Select one of the following:

  • Barcode reader

  • Smartcard reader

  • Ethernet switch

  • KVM

Question 5 of 100

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Which of the following would best be used for high-end graphics cards?

Select one of the following:

  • PCIe

  • PCI

  • AGP

  • ISA

Question 6 of 100

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Which of the following materials should a computer NEVER be placed on?

Select one of the following:

  • Wood

  • Carpet

  • Plastic

  • Tile

Question 7 of 100

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Of the following default ports, which one is used by the TELNET protocol?

Select one of the following:

  • 23

  • 25

  • 80

  • 110

Question 8 of 100

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Which of the following is the latest type of memory for a computer?

Select one of the following:

  • RAMBUS

  • DRAM

  • DDR

  • SDRAM

Question 9 of 100

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Which of the following can be potential sources of EMI ( Select the TWO best answers)

Select one or more of the following:

  • Flat- panel televisions

  • AC power lines

  • Cordless phones

  • Electric motors

  • Faraday cage

Question 10 of 100

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What type of cable needs to be fire resistant?

Select one or more of the following:

  • STP

  • Coaxial

  • Plenum

  • UTP

Question 11 of 100

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Which wireless standard has the shortest indoor range?

Select one of the following:

  • 802.11a

  • 802.11b

  • 802.11g

  • 802.11n

Question 12 of 100

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Which of the following types of storage media can hold the most data?

Select one of the following:

  • Blu-Ray

  • DLT

  • DVD-ROM

  • SD card

Question 13 of 100

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Which type of Internet connection provides typical downstream networking speeds of 5 to 12 Mbps utilizing phone lines?

Select one of the following:

  • ADLS

  • VPN

  • Bluetooth

  • 802.3u

Question 14 of 100

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Which of the following is a common power rating for a desktop PC that runs office applications?

Select one of the following:

  • 12 volts

  • 400 volts

  • 120 volts

  • 900 volts

Question 15 of 100

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You have a PCIe card that you need to install. The card's documentation says that it requires a x4 slot. The computer you are installing to has only x1 and x16 slots. What should you do?

Select one of the following:

  • Install the card to the x1 slot and get normal performances

  • Install card to the x16 slot and get four times the performance

  • Install the card to the x1 slot and get half the performance

  • Install the card to x16 slot and get normal performance

Question 16 of 100

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Your boss asks you to replace his laptop's 500 GB hard drive with a new 640 GB hard drive. What interface would you most likely use?

Select one of the following:

  • PATA

  • SATA

  • IDE

  • SCSI

Question 17 of 100

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Which type of printer requires special paper to operate?

Select one of the following:

  • Laser

  • Impact

  • Thermal

  • Inkjet

Question 18 of 100

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What is the recommend maximum cable length for USB 2.0?

Select one of the following:

  • 15 meters

  • 10 meters

  • 7 meters

  • 5 meters

Question 19 of 100

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What should be used when installing or upgrading a CPU to ensure that heat will be dissipated efficiently through the heat sink?

Select one of the following:

  • Thermal compound

  • Power supply

  • Case fan

  • Fire extinguisher

Question 20 of 100

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How should you attempt to demonstrate professionalism when dealing with a customer (Select the three best answers.)

Select one or more of the following:

  • Avoid distractions

  • Retain a chain of custody

  • Avoid being judgmental

  • Leave documentation to the customer

  • Meet expectations that the costumers sets for you

Question 21 of 100

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What type of card would you use to record off-air television programs?

Select one of the following:

  • Wireless card

  • Video capture card

  • Post card

  • PCIe video card

Question 22 of 100

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What is the maximum data transfer rate of 1EEE 1394a?

Select one of the following:

  • 400 Mbps

  • 480 Mbps

  • 800 Mbps

  • 1600 Mbps

Question 23 of 100

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Which of the following IP addresses is private?

Select one of the following:

  • 8.58.12.192

  • 173.169.254.1

  • 192.168.58.11

  • 11.23.185.57

Question 24 of 100

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Which type of memory module has 240 pins?

Select one of the following:

  • SODIMM DD3

  • DDR

  • SODIMM DDR2

  • DDR2

Question 25 of 100

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Which type of RAID stripes across three or more disks along with parity?

Select one of the following:

  • RAID 0

  • RAID 1

  • RAID 5

  • RAID 10

Question 26 of 100

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What is the greatest number primary partitions on a single physical hard drive?

Select one of the following:

  • 1

  • 2

  • 3

  • 4

Question 27 of 100

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Which of the following types of PCs would need a powerful CPU, high-end video card, and as much RAM as possible?

Select one of the following:

  • Home Theater PC

  • CAD workstation

  • Virtualization workstation

  • Thin Client

Question 28 of 100

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You are tasked with upgrading the RAM in a customer's laptop. What type of memory should you select?

Select one of the following:

  • SODIMM

  • DDR3

  • RIMM

  • SDRAM

Question 29 of 100

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Which of the following is the correct data connector for an internal SATA hard drive?

Select one of the following:

  • 7 pin

  • 15 pin

  • 34 pin

  • 40 pin

Question 30 of 100

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A frustrated customer calls you about a PC that is not functioning properly. What should you ask the user?

Select one of the following:

  • "What were you doing when the computer crashed?"

  • "Don't use that computer until it's fixed."

  • "What was the last thing that occurred before the computer stopped functioning properly?"

  • "What was the last thing you did before the computer stopped functioning properly?"

Question 31 of 100

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What type of RAM is used to solve memory errors?

Select one of the following:

  • ECC

  • Parity

  • Non-Parity

  • Non-EEC

Question 32 of 100

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What does Hyper Threading do?

Select one of the following:

  • It works only on PCs with more than one core

  • It enables two independent CPUs to work on the same task simultaneously.

  • It enables the computer operating system to work on multiple tasks simultaneously

  • It allows a process to work with two independent computer instructions at once

Question 33 of 100

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Which printing technology uses multilayer carbonless copy paper?

Select one of the following:

  • Dot matrix

  • Print spooling

  • Inkjet

  • Thermal

Question 34 of 100

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Which of the following DDR modules is a DDR3 Module?

Select one of the following:

  • PC 1600

  • PC 2700

  • PC 5300

  • PC 8500

Question 35 of 100

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In the eleoctrophotographic printing process, which one of the following printers uses a charged corona wire?

Select one of the following:

  • Laser

  • Thermal

  • Impact

  • Inkjet

Question 36 of 100

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Which of the sockets could be used by a Core i5 CPU?

Select one or more of the following:

  • 1155

  • 775

  • Socket M

  • 1366

  • 1156

Question 37 of 100

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What is the most secure type of wireless communication?

Select one of the following:

  • WPA2

  • WPA

  • WEP

  • SSID

Question 38 of 100

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Which networking technology has the highest potential throughput?

Select one of the following:

  • Cable

  • Satellite

  • Fiber

  • DSL

Question 39 of 100

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Which of the following CPU types is manufactured by AMD?

Select one of the following:

  • Pentium

  • Celeron

  • Core i7

  • Phenom

Question 40 of 100

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You are attempting to set up a laptop that will display through a projector. Nothing is appearing on the projector screen. What should you press to enable viewing on the projector screen?

Select one of the following:

  • Power Button

  • Control + ESC

  • Function keys

  • ALT + Insert

Question 41 of 100

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Which of the following types of RAM can transfer 12,800 MB/s?

Select one of the following:

  • DDR3 1600

  • DDR3 1333

  • DD2 1066

  • DDR2 800

Question 42 of 100

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What command would you use to verify the IP address of a gateway on a local computer?

Select one of the following:

  • Ping

  • IPCONFIG

  • NETUSE

  • NETSTAT

Question 43 of 100

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What chip is responsible for maintaining the data flow between a SATA hard drive and the processor?

Select one of the following:

  • BIOS

  • Northbridge

  • FSB

  • Southbridge

Question 44 of 100

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Which video resolution type should you use to attain a resolution of 1600 x 1050?

Select one of the following:

  • WSXGA+

  • UXGA

  • SXGA

  • SVGA

Question 45 of 100

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Which one of the following types of printers allows for the lowest cost per page?

Select one of the following:

  • Dot matrix

  • Inkjet

  • Laser

  • Thermal

Question 46 of 100

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What is an example of EMI?

Select one of the following:

  • Degraded network performance due to network cables and AC power cables in close proximity

  • Degraded network performance due to too many Bluetooth devices being used in close proximity

  • Degraded network performances due to smartphone usage in close proximity

  • Degraded network performance due to poorly punched down network cables

Question 47 of 100

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You need to retrieve an email on a laptop using Microsoft Outlook. Which protocol should you use to retrieve the email?

Select one of the following:

  • SMTP

  • FTP

  • POP3

  • PING

Question 48 of 100

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You are required by a customer to configure energy saving measures on a laptop for when it switches to batter power. What utility should you configure?

Select one of the following:

  • MSCONFIG

  • DXDIAG

  • BIOS

  • ACPI

Question 49 of 100

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Which of the following are digital, audio only formats? (Select the two best answers.)

Select one or more of the following:

  • WMA

  • AVI

  • WPA

  • AAC

  • MOV

Question 50 of 100

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Which of the following would you install into a AGP slot on motherboard?

Select one or more of the following:

  • Memory

  • Video Card

  • CPU

  • Soundcard

Question 51 of 100

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You want to add a network printer in Windows 7. Which of the following ports is the best solution?

Select one or more of the following:

  • TCP/IP

  • LPT1

  • USB

  • COM1

Question 52 of 100

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Which of the connections is most used with POTS lines?

Select one or more of the following:

  • RJ 45

  • RJ11

  • BNC

  • SC

Question 53 of 100

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You need to test a newly installed printer from Windows. Where is the location of the Print Test button?

Select one of the following:

  • In the Print Spooler service

  • In Administrative Tools

  • On the General tab of the printer's Properties page

  • On the Ports tab

Question 54 of 100

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You are required to perform preventative maintenance on a laser printer. What should be replaced? (Select the THREE best answers.)

Select one or more of the following:

  • Toner

  • Fuser

  • Pickup rollers

  • Paper

  • Paper trays

  • Transfer bar

Question 55 of 100

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What is the purpose of a power inverter?

Select one of the following:

  • Backup source of power

  • Converts AC to DC

  • Provides regulated AC voltage

  • Protects against surges

Question 56 of 100

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Which of the following is affected the least by EMI?

Select one of the following:

  • Twisted pair

  • Coaxial

  • STP

  • Fiber

Question 57 of 100

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What is the most common form factor used by HTPCs?

Select one of the following:

  • AT

  • ATX

  • microATX

  • Pico-ATX

Question 58 of 100

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Which is the following does NOT have to do with virtualization?

Select one of the following:

  • VMware

  • Hypervisor

  • Virtual PC

  • CAD/CAM

Question 59 of 100

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One of the computers in your warehouse often requires the replacement of power supplies, CPUs, and optical drives. What tool can help to prevent these types of hardware faults?

Select one of the following:

  • Compressed air

  • Antistatic wrist straps

  • Rescue Disk

  • Multimeter

Question 60 of 100

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Which solution would provide the best cooling to the CPU?

Select one of the following:

  • Heat Sink

  • Liquid Cooling

  • CPU fan

  • Case fan

Question 61 of 100

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Which of the following best describes a quad-core processor?

Select one of the following:

  • PC with four unique processors

  • CPU with four cache memory locations

  • PC with two dual core CPUs

  • CPU package with four CPU cores

Question 62 of 100

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A customer has asked you to set up a network printer that will be connected to a print server. The customer would like default configuration set to duplex printing for all users. Which of the following will allow you to configure this?

Select one of the following:

  • Configure the settings through the printer's web interface

  • Configure the settings from the users' printer properties

  • Configure the settings through the computer's Control Panel

  • Configure the printer from the users' page setup menu

Question 63 of 100

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You are required to install an operating system to a remote PC without the use of any physical media such as CD-ROMs. What should you use to complete the task?

Select one of the following:

  • TELENET

  • FTP

  • PXE

  • NET USE

Question 64 of 100

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Which of these is a feature of a docking station?

Select one of the following:

  • Provides built-in power surge protection

  • Provides additional connectivity

  • Expands the laptop memory

  • Provides a second monitor

Question 65 of 100

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What tope of adapter card is used to connect external hard disk drives?

Select one of the following:

  • eSATA

  • PCIe x16

  • PATA

  • Network

Question 66 of 100

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Which of the following is a valid IPv6 address?

Select one of the following:

  • FE08:279B:91A1/122

  • 9031:8611::5468/64

  • ABC0::0011/130

  • F80G:8B1D:0001/64

Question 67 of 100

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Which of the following optical media has the largest storage space?

Select one of the following:

  • Hard Drive

  • DVD-ROM

  • Blue Ray

  • DVD-18

Question 68 of 100

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Which one of the following is a valid APIPA address?

Select one of the following:

  • 192.168.1.1

  • 10.1.1.1

  • 172.16.1.1

  • 169.254.1.1

Question 69 of 100

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You have just set up 10 computers in a small LAN. They're all the same make and model tha tyou will remotely turn on using Wake-on-Lan (WOL). Eight computers wake up as they are supposed to, but two systems do not wake correctly. What is the most likelyp problem with the two systems?

Select one of the following:

  • The network adapter setting in Windows are incorrect

  • WOL is not enabled in the BIOS

  • The wo computers so do not support WOL, functionality.

  • The two computers gateway IP address is configured incorrectly.

Question 70 of 100

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One of your customers tells you of some trouble accessing the company wireless network with laptop. The person could access the network yeseterday before they went on the road for a laptop. Which is most likely cause of the problem?

Select one of the following:

  • The laptop battery needs to be recharged

  • The wireless network is down

  • The laptop's antenna is disconnected

  • The laptop's wireless is cut off.

Question 71 of 100

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Which wireless standards operate at a maximum of 54 Mbps? (Select the two best answers)

Select one or more of the following:

  • 802.11a

  • 802.11b

  • 802.11g

  • 802.11n

  • 802.11x

Question 72 of 100

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Which of the following storage media types has no moving parts?

Select one or more of the following:

  • Tape Drive

  • PATA magnetic hard drive

  • DVD-ROM

  • Flash

Question 73 of 100

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Why do CRT monitors have a degauss feature?

Select one of the following:

  • To reset the monitor to factory default settings

  • To automatically adjust the display settings for optimal performance

  • To increase video monitor brightness

  • To remove magnetic fields

Question 74 of 100

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What is the data transfer rate of USB 3.0?

Select one of the following:

  • 480 Kbps

  • 12 Mbps

  • 480 Mbps

  • 5.0 Gbps

Question 75 of 100

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Based on the following information, which address is most likely the DNS?

Select one of the following:

  • Fe80::403b:e791:b151:b92a%11 (Preferred)

  • 192.168.1.115 (Preferred)

  • 192.168.1.1

  • 151.198.0.38

Question 76 of 100

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Which of the following ports is commonly use for RS-232 connection?

Select one of the following:

  • USB

  • DB-9

  • Parallel

  • SCSI

Question 77 of 100

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What is the best way for a technician to prevent ESD when installing RAM?

Select one of the following:

  • Wear a grounded wristband

  • Touch grounded metal before making contact with components

  • Make sure the AC plug has a ground post

  • Wear rubber soled shoes

Question 78 of 100

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One of the users in your organization complains that their fingers are sticky, green, and a bit irritated after using a mouse. You find out that the mouse was cleaned out but with unknown solution. Where can you find out information about solution was used on the mouse?

Select one of the following:

  • Procedural manual

  • Fire department

  • Facilities department of the organization

  • MSDS

Question 79 of 100

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Which of the following protocols does not depend on a acknowledgement of receipt from the sender?

Select one of the following:

  • HTTP

  • UDP

  • TCP

  • IP

Question 80 of 100

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Which of the following ports is used by default by used by default by RDP?

Select one of the following:

  • 53

  • 1723

  • 3389

  • 8080

Question 81 of 100

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Which of these connector types are typically used on LCD displays? (Select the two best answers)

Select one or more of the following:

  • DVI

  • XGA

  • HDMI

  • USB

  • VGA

Question 82 of 100

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Which of the following is the fastest cache in a computer?

Select one of the following:

  • L1

  • L2

  • L3

  • L4

Question 83 of 100

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You just arrived at a user's desk and are about to start troubleshooting a problem. The user's desk is covered with papers, and you can see that some of these papers are probably confidential in nature. What should you do first?

Select one of the following:

  • Work around the papers and resolve the problem

  • Refuse to work until the user has cleared the desk

  • Put the confidential papers in a neat file

  • Ask the user to clear the desk of confidential papers

Question 84 of 100

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What type of printer uses a fuser to print documents?

Select one of the following:

  • Inkjet

  • Dot matrix

  • Laser

  • Thermal

Question 85 of 100

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Of the following, which is a limitation of terrestrial microwave broadband connections?

Select one of the following:

  • They require line of sight

  • They cannot be used in remote locations

  • It is a receive-only transmission

  • The speed is less than dial-up

Question 86 of 100

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Which one fo the following commands can obtain an IP address from a DCHP?

Select one of the following:

  • PING -t

  • NSLOOKUP

  • IPCONFIG /RENEW

  • MSCONFIG

Question 87 of 100

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Which of the following is the fastest expansion bus on a laptop?

Select one of the following:

  • PCMICA

  • PC Cart type III

  • infrared

  • ExpressCard

Question 88 of 100

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You need to transfer data from laptop's older IDE drive to a new SATA drive. What pin configurations would you need on the adapter that will connect between both drives?

Select one of the following:

  • 40-pin and 15-pin

  • 44-pin and 7pin

  • 40-pin and 7-pin

  • 44-pin and 15pin

Question 89 of 100

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Which of the following can increase the efficiency in which programs execute?

Select one of the following:

  • Defrag

  • Disk Cleanup

  • Task Manager

  • Task Scheduler

Question 90 of 100

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What is the recommended method to clean a laptop's screen?

Select one of the following:

  • Paper towel and water

  • Dry lint-free cloth

  • Water with mild detergent

  • Rubbing alcohol and a tissue

Question 91 of 100

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One of your technicians is on a service call and is dealing with a furious customer who has been shouting loudly. The technician tries but cannot calm the customer down. What should the technician do next?

Select one of the following:

  • Let the customer continue to shout; sonner or later the customer will get tired and calm down

  • Call the supervisor and complain

  • Leave the customer site, and document the incident

  • Shout back at the customer and remain in control of the situation

Question 92 of 100

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What tools would you use to test an AC outlet (Select the TWO best answers)

Select one or more of the following:

  • Multimeter

  • Tweezers

  • PSU testers

  • Receptacle tester

  • Post tester

Question 93 of 100

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You have3 been tasked with running a network extension to the warehouse that is 50 meters (164 feet) away. The proposed path will take the network extension near several fluorescent light fixtures and a large electric motor What type of cable would be best for this environment?

Select one of the following:

  • Unshielded twisted pair

  • Coaxial

  • Fiber optic

  • Shielded twist pair

Question 94 of 100

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What protocol uses port 443?

Select one of the following:

  • SMTP

  • FTP

  • RDP

  • HTTPS

Question 95 of 100

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What happens in the writing stage of the laser printer process?

Select one of the following:

  • A rubber blade removes excess toner from the drum

  • A negative charge is applied to the drum by the primary corona wire

  • The laser is activated and exposes the drum

  • The surface of the drum is applied with negatively charged toner

  • The toner is transferred to paper as as the drum roll over it

Question 96 of 100

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You are working on server that has several hard drives connected to a SCSI card. The card does not appear to be functioning at top efficiency. You determine that the card requires an update to its embedded code. What is the referred as to as? (Select the BEST the answer)

Select one of the following:

  • Operating System

  • Driver files

  • Firmware

  • Shareware

Question 97 of 100

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Which of the following memory types can fit a 168-pin DIMM slot?

Select one of the following:

  • SDRAM

  • DDR

  • DD2

  • SODIMM

Question 98 of 100

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In which of the following is a CR 2032 CMOS battery usually found?

Select one of the following:

  • Portable printers

  • Smartphones

  • Bluetooth mice

  • Desktops

Question 99 of 100

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What kind of adapter card can use a RJ45 connector?

Select one of the following:

  • Sound

  • NIC

  • Video

  • Dial-Up Modem

Question 100 of 100

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What should you not plug a laser printer into?

Select one of the following:

  • UPS

  • Power strip

  • Surge processor

  • Line conditioner

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801 Practice E

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