You are helping a customer with an Internet connectivity problem. The customer tell you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to ANY websites. What should you do next?
Identify the problem
Establish a theory of probably cause
Test your theory to determine cause.
Establish a plan of action
You need to automatically check for performance issues in Window 7. Which tool is the best option?
Device Manager in the Control Panel
Trouble shooting item in the Control Panel
Which of the following is used by BitLocker to provide an encryption key and to protect data? (Select the best answer)
You want to verify that the local computer's network card is functioning properly. Which IP address should you use?
10. 0. 0.1
How would you secure a smartphone and its data? (Select the TWO best answers)?
Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?
Log the user off the system
Boot the system in Safe Mode
Run a full virus scan
Disconnect the network cable from the computer
Which command should use to find out the integrity of a hard drive?
Your boss asks you to find a list of routers along a given path through multiple networks.
Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?
Replace the rubber bumpers
Replace the LCD hinges
Replace the LCD panel
Replace the keyboard
You have determined that USB controller is malfunctioning. What should you do first to troubleshoot this problem?
Replace the USB controller
Test the voltage of the USB controller using a multimeter
Use the System Information utility
Use Windows Device Manager
You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?
A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?
The printer does not support the job's language
The printer needs more memory
The printer driver needs to be updated
The network connection is faulty
Which of the following printer failures is described a condition in which the internal feed mechanism stopped working temporarily?
Which command would use to delete empty directory?
One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?
You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?
Backup and Restore
You work at a PC bench and receive a laptop that has a dim display. You confirm that is a hardware issue. Which part should be replaced first?
A customer reports to you that he can no longer open any. tiff what is the mostly likely cause?
The .tiff files are corrupted.
File associations have been removed
There is not photo-editing program available
File extension is not commonly used type
Which of the following answers can be the cause of blue screen error?
Rogue DHCP server
Incorrect route configuration
Incompatible USB device
A customer cannot access some Internet websites but connect to resources inside the LAN. You can use the Ping command to test the user's connecitivity. What command should run next to troubleshoot this issue?
You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?
The onboard video of the motherboard is still enabled in the BIOS
New video cards require more monitors because their resolutions do not match
The new video card must be enabled by a dipswitch on the motherboard.
The new video card must be installed within the OS first.
A program is no longer responding. Where would a technician go to end the program?
You are setting up a SOHO wireless network. Which of the following provides the best security?
Disable SSID broadcasting and configure WEP
MAC address filtering
IP address filtering
Enable SSID and configure WPA2
After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?
The GPU compatible with the CPU
The new motherboard's firmware is out of date.
Thermal paste was not applied between the heatsink and the CPU
The case fan failed.
Which of the following is a common email service that people use on their smartphone?
A technician is attempting to back 5 GB of data to an external hard drive that has been formatted as FAT32; however the backup keeps failing. Whiat is the best way to solve the problem?
Reformat the drive as NTFS
Replace the drive
Back up the data to a USB drive
Back up to CD-ROM
A laptop you are troubleshooting will not display any video through the laptop's screen or through external monitors. What should you replace?
Which of the following utilities enables a Windows 7 user to edit a file offline, and then automatically update the changes when the users retursn back to the office?
A customer's laswer printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is the most likely reason?
The paper is too thick
The toner cartridge is low
The fuser is damaged
The printer needs to be rebooted
Which of the following tools illuminate a network card's LED light when connected?
One of the your organization's technicians reconfigures the BIOS boot order on a PC and sees the system time is incorrect. The technician resets the clock to see the correct time but sees that a couple of days later, the system time is wrong again. What is the most likely cause?
The motherboard is not seated properly
The time zone settings are incorrect in the OS
The CMOS battery has failed
The power supply is not providing the correct wattage
Which Windows 7/Vista files replaced NTDLR?
bootmgr.exe, bootsect.dos, io.sys
io.sys, win.exe, bootmgr.exe
ntdetect.exe, ntoskrnl.exe, io.sys
bootmgr.exe, winload.exe, and winresume.exe
You reboot a customer's computer and see a pop-up message that says one or more services failed to start. Which of the following can give you more information?
System event logs
Application event logs
Which of following would extend the wireless network range and allow out-of-range users to share an Internet connection?
Implement a wireless access point for the out of range users.
Enable network sharing on the users' computers that are within range
Upgrade the out-of-range users' SSID searching software
Create a new VLAN for the out of range users.
What can the command ping -t do?
Continuous ping of an IP address until the target responds
Continuous ping of an IP address until it's canceled
Continuous ping of an IP address until it's count reaches 20
Continuous ping of an IP address where each packet is equal to 1000 bytes
You are installing a 32 bit program on a 64 bit version of Windows 7. Where does the program get installed to?
C:\ Program Files
C:\Program Files (x86)
Which of the following paths is the default directory for user profiles in Windows7?
C:\Users and Settings\
C:\ Documents and Settings\
You are working on a computer that is giving a non-system disk error. Which of the following is most likely the cause?
There is a disk in the floppy drive
The registry has become corrupted
The incorrect driver was loaded
The RAM is not seated properly
One of the tape drives in the server room is reporting errors. What should you do first to maintenance the tape drive?
Use the included cleaning tape for the drive
Uninstall the backup software and reinstall it
Install a new IDE cable
Replace the tape with a new one
Your co-worker is having trouble tapping icons on his smartphone. What should you check first?
At one of your customer's locations. two users share the same Windows 7 computer. The first creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Smart menu but the document cannot be found. What is the problem?
The document is is locked
the document is set to hidden
The document is owned by the first user
The document is encrypted.
You receive a message in Windows XP that warns you of a memory-read error. What should you do to fix this?
Reseat or reformat RAM modules
Change the memory settings in the BIOS
Replace the hard drive
Remove any USB flash drives
Which is the component is usually removed to access a laptop's motherboard and other components.
A user tells you that her Windows7 laptop does not display a picture when it is connected to a projector. However there is a picture on the laptop's screen. What is the most likely cause?
Windows 7 does not support multiple displays on laptops
The Windows 7 video driver is missing
The presentation resolution is too big.
The laptop external display setting has been turned off.
A co-worker attempts to run an old program on his Windows 7 computer. The program briefly opens, but the it closes immediately. What can you do to enable the program to run correctly?
Run the program in Windows Compatibility Mode
Run the program from the Command prompt
Run the program inside a virtual machine
Run the program from another computer.
What color do EFS files display by default?
You want to create a span volume over two hard drives are separate from the system volume of a Windows 7 workstation. What tool can you help you determine if the hard drives can support spanned volumes?
What is another name for a mirrored set?
What would you replace in a laser printer if you see ghosted images?
Of the following ways to manipulate a file, which can retain the file's NTFS permissions?
Moving the file to another NTFS volume
Copying the file another FAT32 volume
Moving the file to a new location on the same volume
Copying the file a new location on the same volume
A customer's computer states that USB 3.0 devices any running to a USB 2.0 speed. There is no kind of external USB hub. You test devices on the computer, and they run at a USB 3.0 speed. What should you do to proved USB 3.0 functionality for the computer.
Replace USB 2.0 cable with USB 3.0 cable.
Install a USB 3.0 firmware update to the motherboard
Install an external USB 3.0 hub
Upgrade the customer to IEEE 1394a
A user can no longer print from their computer to the default printer. You can print a test page from the printer and the printer's queue shows that the job is ready to print. What should you do to resolve the situation?
Delete the job and resume it
Reinstall the print drivers
Reset the printers
Restart the printer spooler service.
You just installed a new computer for a customer who complains that there is an odor near the power supply when it is turned on. What should you do?
Replace the power supply
Unplug the computer and contact the manufacturer
Use compressed air to flush the odor from the power supply
Run the computer for 48 hours and disregard if the order goes away
You just installed front panel USB ports that are not functioning properly. However, the ports on the back of the computer work fine. What should you do first?
Check the USB rear panel pinouts to verify that the ports are wired as per manufacturer instructions.
Check the Device Manager for any alerts or question marks over USB related devices
Test the voltage output of each USB port with a multimeter
Make sure that any USB devices are not drawing too much power from the ports.
Which of the following programs are commonly found on a smartphone? (Select the tree best answers.)
Which of the following could be defined as standing behind a person at a desk attempting to view confidential information?
A customer reports to you that the cannot accest the company FTP site. He says that he is using the iP address given to him: 86200.43.118. What is most likely the problem?
Port 21 is blocked.
This is a invalid IP address
The FTP site is down
The FTP program is not working
You just installed a second Sata hard drive into a Windows 7 computer. The computer boots normally, but cannot locate the second drive in Windows Explorer. What is the problem? (Select the two answers.)
The hard drive was formatted as FAT32
The hard drive must be partitioned
The hard drive must be formatted as NTFS
The hard drive must be assigned a drive letter
The hard drive is not compatible with Windows 7
You configured a customer's router to automatically assign only 5 IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. What is the best solution?
Increase the wireless router IP lease times
Install another access point
Configure the printer to use a static IP address
Configure the printer for DHCP
What kinds of data would people synchronize from their mobile device to their PC? (Select the THREE best answers.)
A co-worker suspects that the AC voltage supplied to a PC power supply is flawed. What tool should be used to confirm the suspicion?
Your boss wants to transfer data to an external hard drive capacity of data transfer rates as high as 600 Mbps. Which of the following has the fastest transfer rate?
Which versions of Windows offer offline flies and folders? (Select the TWO best options)
Windows XP Home
Windows 7 Ultimate
Windows Vista Home Premium
Windows XP Professional
Windows 7 Home Premium
You want to utilize the NET command to tell you how many Server Message Blocks (SMB) were received by the workstation service. Which NET command should you use?
You boot Windows 7 and see the error message One or More Services Failed to Start. What methods can you use to view the status of services on the computer? (Select the two best answers.)
Right-click Computer, and select Manage from the menu.
Click Start > Control Panel > System.
Click Start > Control Panel > Administrative Tools.
Right-click the Desktop, and select Personalize from the menu.
Right-click Computer, and select Properties from the menu.
What is a difference between a domain and a workgroup?
A workgroup has a domain controller
A domain is meant for 10 computers or less
A workgroup has 20 or more computers
A domain is controlled by a server
How can you ensure that all external traffic to your website is directed through a firewall to the right computer?
Configure port forwarding
List in the exceptions the IP address of the local website
Configure all interior traffic appropriately.
Which command is the best option for verifying that the protected system files in Windows 7 are correct?
Which of the following is stored in the first sector of the hard drive?
Master boot record
Master file table
One of your customers tells you that her laptop LCD keeps getting darker the more she uses it even though she maximized the brightness using the function keys. What is the best solution?
Check and replace the video memory
Check and replace the back light
Replace the LCD
Replace the Inverter
You turn on a computer, and a blue screen appears with an error code. Where should you go to find out what this error code means?
Third party website
OS manufacture's website
Hardware manufacturer's website
What command repairs the bootmgr.exe file in Windows 7?
Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?
A customer complains that they can only view their tablet vertically, and that it won’t display horizontally. What is the problem?
The touchscreen needs to be replaced
A co-worker tells you that his Windows 7 computer is making noise constantly. You look at the computer and note that the hard drive activity light is frequently on. You also note that there is plenty of free space on the drive’s only partition. Of the following, which best explains why the drive light is continuously active?
Page file issue
Too many documents on the partition
Drive needs a new SATA connector
Fragmented hard drive
All the printouts from a printer are displaying a random mix of letters, numbers, symbols and in general, gibberish. What is the most likely cause of this problem?
There is an incorrect print driver
The toner cartridge needs to be replaced
The print spooler needs to be restarted
The print drum needs to be replaced
You are working on a PC that runs fine for close to an our but then shuts down automatically. Which should you check first?
Hard disk drive
Power supply voltages
A user tells you that her computer worked fine until today when she heard a popping noise. Then, the computer shut down and couldn’t be restarted. What should you check first?
Which tool would you use if you wanted to do a Startup Repair in Windows 7?
System Image Recovery
Which command would you use to display the contents of C:\Windows\System32\?
System Information Tool
Instead of incurring the expense of new computers, a customer of yours is trying to keep its Windows XP systems. The customer asks you to install 250 GB drives to each system. You do so, but a few of the systems recognize only 137 GB during usage. What is the problem?
Some of the hard drives are defective and need to be returned
Windows XP does not support hard drives larger than 137 GB
Service Pack 1 has not been installed
The hard drive jumpers are not set properly
A user tells you that his PC is making a strange noise. What is the most likely cause?
The CPU needs to be reseated
A network is vibrating against the system case
The thermal grease dried out and needs to be re-applied
An internal wire is improperly routed and is hitting the CPU fan
You just finished removing malware from a customer’s computer located in a small office, but the Internet browser cannot access any websites. What should you do first?
Reset the router
Remove the browser proxy settings
Reboot the computer
Install the latest service pack
Which type of malware self-replicates?
You are installing a wireless access point. What should do first?
Enable MAC filtering
Change the default password
Download and install the latest firmware
You need to find out which Windows OS is running on a computer which command should you use?
Which version of Windows 7 includes Bitlocker encryption?
One of your customers tries to log in to a bookmarked site but instead of seeing the website expected, the user is prompted for a Social Security number, mother’s maiden name, and date of birth. What most likely occurred?
The browser was hijaked
The customer's identity was stolen
The website the user accessed has updated their security policies
The user typed the wrong URL
A two-year-old inkjet printer just started printing faded and smeared pages. What is the best solution for this?
Reseat the print cartridges
Use a lint-free cloth to clean the print heads
Use compressed air on the print cartridges
Run the printer's cleaning routine.
A user tells you that the monitor resolution was changed and now the user does not see a display. What should you do first?
Go into the Display Properties
Reseat the video card
Boot into Safe Mode
You install a Windows 7 computer for a customer. They already have three Windows XP computers on a network. The new Windows 7 computer can ping the Windows XP computers, but the Windows XP computers cannot ping the Windows 7 computer. What is the reason for this?
The firewall is on
The network cable is unplugged
The operating systems are not compatible
Windows updates need to be installed
You attempt to play audio from your Bluetooth-enabled smartphone to your Bluetooth-enabled Windows 7 computer, but you find that the phone cannot detect the computer. What will you do to solve this problem?
Install mobile phone synchronization software on the computer
Place the phone in Bluetooth
Add the phone to a PAN
Place the computer in Bluetooth discovery mode
A user tells you that after he upgraded a computer from Windows XP to Windows Vista, the Run option is no longer in the Start menu. What is the most likely reason for this?
Vista replaced the Run option with the PowerShell
The registry is corrupt
The user must be an administrator to see the Run option
The run command is not displayed by default on the Start menu
Which of the following utilities is the fastest way to view the network adapter statistics?
What is the best way to ensure that only certain computers can access your
Disable the SSID
Enable MAC filtering
Change the SSID
Change the default password
A customer wants to store their Windows 7 documents on a different drive than the default C drive location. How can this be accomplished?
Add a documents folder location in the folder’s properties
Add a program files folder location in the folder’s properties
Add a Windows files folder location in the folder’s properties
Add a system files folder location in the folder’s properties
What state must a Windows 7 partition be in to allow the OS to boot?
You are working as a technician for a data mining organization. You just moved files from one folder to another, but now you cannot open them. What should you do to regain access to the files?
Perform the file transfer again
Take ownership of the files
In Folder Options, select Show hidden files and folders
Reboot the system, and the files will be accessible
You are troubleshooting a Windows 7 computer that has you perplexed. Apparently, the computer has been showing strange behavior since the user of the system was given administrative privileges a month ago. What is the easiest way for you to return the computer to its last known good state of functionality?
When the system boots, press F8 and select Last Known Good
Boot into Safe Mode and revoke the administrative rights
Re-image the computer
Perform a System Restore to the day before the user was given
Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?
Question the user
Question the obvious
Test the theory determine cause
Establish a plan of action