Which of the following is an example of a Class C TCP/IP address?
Which of the following is an advantage of dynamic addressing?
To allow hosts with different subnet masks to communicate
To prevent host computers from staying at one address
To allow easy addition of new hosts to the network
To allow hosts to use multiple addresses at the same time
DNS on a client computer provides which of the following functions?
Communicate with a remote server for user login validation
Communicate intemally with cached tabels for address assignment
Communicate with a remote server for address assignment
Communicate with a remote server for address resolution
Which of the following network toplogies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO)
Which of the following diagnostics is performed at POST?
RAM Self Check
Hard Disk Parity Check
Plug and Play Compliance Check
Which of the following connection types is rated at transfer speeds of 480 Mbps?
Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability?
A contractor has removed a wall jack and thrown it away. There is no longer a line number on the
network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job?
The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer?
Start >Printers and Devices >Add a Printer >Add a local printer
Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer
Start >Control Panel >Device Manager > Add a Bluetooth printer
Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Which of the following connector types does CAT5e require to connect it from a PC to a switch or computer?
During the installation of a wireless router at a small business, it is noted that some of wireless clients support WPA2 and some of the clients support WPA. Which of the following encryption should be set on the router?
Which of the following cable types is rated to transmit a MAXIMUM of 10Mbps?
When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed?
Which of the following is the correct configuration for a RAID 5 array?
A two disk set with one data strip
A three disk set with two data strips and a parity strip
A two disk set with two data strips
A four disk set with with sets of data strips
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following types of memory types would be the BEST choice?
Which of the following is the MOST critical component related to removing head from the CPU?
Number of fans
Which of the following is the form factor of a standard S-video connector?
Which of the following network devices broadcasts all data to all users?
Which of following cooling types would MOST likely be recommended for a home theater PC?
Which of the following Internet connection types will offer a more consistent upload and download speed?
Which of the following describes a function of dual data rate memory?
Correcting errors in memory twice per clock signal
Reading and writing twice per clock signal
Refreshing the level 3 cache twice per clock signal
Reading or writing twice per clock signal
The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is MOST likely the cause?
The printer needs to be power cycled to clear the job
The print server's queue needs to be checked
The printer needs to be set to factory defaults.
The user's workstation needs to be rebooted.
A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST?
Unplug the network
Ask the user for their password
Identity what files are open
Power off the workstation
The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating workstations?
Install a new operating system
Delete user' data before donation
Write the drive with 1's and 0's three times
Delete all partitions of the hard drive
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboad has failed. Which of the following should the technician do FIRST before replacing the motherboard?
Reseat all power connections
Remove the CMOS battery
Install a graphics card
Ground the case
Which of the following wireless networking standaras can operate at two different frequencies simultaneously?
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
Replace the toner cartridges
Use compressed air to clean out any debris
Reset the printer to factory defaults.
Reinstall the printer drivers on the user's workstation.
Which of the following represents fan connector sizes on a motherboard?
1-pin and 2-pin
1-pin and 3-pin
2-pin and 3-pin
2-pin and 5 pin
A technician is examining a UTP cable and notices that pins 1,2, 3 and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?
Cross over cable
A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO)
Class K extinguisher
Bigger box of baking soda
Class ABC extinguisher
Class B extinguisher
Class C extinguisher
Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?
The temperature must be increased
The humidity level must be decreased
The temperature must be decreased
The humidity level must be increased
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?
All unsaved RAMBUS slots need to be filled with CRIMM dummy chips.
RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system.
RAMBUS memory provides more throughput and maximum speed than DDR3
RAMBUS slots are backwards compatible with DDR1 memory
Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of following supplementary items to allow for proper installation?
Which of the following is a clear characteristic of an IPv6 Internet address?
128 bit length
64 bit length
The term WAN is commonly used when describing which of the following networks?
Local Wi-Fi network
Ad hoc Wi-FI network
Which of the following is BEST used for fire safety to prevent toxic fumes during a fire?
Which of the following devices forwards any packet to all portsd regardless of the packet address?
Which of the following appliances can function as a connection point between network devices as well as access to the Internet?
Which of the following laptop hardware would be the LEAST likely to be replaced?
Which of the following is associated with HTTPS?
How should aw technician respond in a situation where a user is very upset about a repeated problem?
Be nice and inform the user that they are committed to try to fix the problem
Ask how the user's family is doing and other current affairs to create a calm atmosphere
Be courteous and assure the user that they will take responsibility for the resolution
Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused
A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company?
A customer need 4 systems for their engineering design department. Which of the following options would BEST satisfy the clients requirements? (SELECT TWO)
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the techinician avoid touching when performing the installation?
Which of the following is a type of Fiber connector?
Which of the following socket types supports an Intel iCore second generation processor?
A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue?
Decrease the character per minute rate
Increase the platen gap
Increase the character per minute rate
Decrease the platen gap
Which of the following describes a Class A IP address?
The last octet is between 1 and 128 with a subnet mask of 255.0.0.0
The first octet is between 1 and 128 with a subnet mask of 255.255.255.0
The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
The last octet is between 1 and 128 with a subnet mask of 255.255.255.0
Which of the following is the valid port for remote desktop protocol?
Which of the following would be the MOST common use for a cable with a DE-15 connector?
An administrator creates a server to be used for translating a device IP address into a network name. Which of the following ports MUST be enabled for this server?
A customer requests a technician to build a Home Server PC with a RAID array. The customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance?
Which of the following is another description of a default gateway?
The DNS server
The inverse subnet mask
The route of last resort
The subnet network address
Which of the following uses RTP or SIP for communication between devices?
The imaging process of a laser printer which of the following steps?
Impact printers use which of the following technology combinations for generating printed output?
When diagnosing potential RAM issues, which of the following should be checked for proper configuration?
CMOS battery voltage
A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST?
Amount of Installed RAM
External toggle switch
Updated Wifi Drivers
Which of the following 802.11 standards has a MAXIMUM bandwidth throughout of 54Mbps and uses 5G frequency?
A user has a wireless home office and would like to add file storage and print server to the domain. The user has only enough funds to upgrade one feature on the server. Which of the following would be the MOST beneficial upgrade for this PC role?
Add a second multi-core processor for faster computations
Add a Gigabit Ethernet card for fast file transfers
Replace Windows XP Professional with the newer Windows 7 Home Premium
Add an additional hard drive to create a RAID 0
A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC?
Record what the user experienced, the times they experienced it and the effects of the breach
Image the drive and create a drive has to prove the contents were not changed in transit
Document the customer and technician's names, what was recieved and the time
Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate office.
A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis?
A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? (Select TWO)
An internal SATA connected hard drive can share a date cable with how many other drives?
A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concerns is MOST appropriate regarding environmental safety concerns?
Proper lifting technique
Electrical fire safety
A docking station differentiates itself from other laptop peripherals in which of the following ways?
It allows the connection of external hard drives
It adds additional ports and connections
It allows for an external monitor to be connected
It allows the laptop to be securely locked
Which of the following printers types uses an imaging drum as part of the printing process?
Which of the following is a characterisitic of single mode fiber compared to multi-mode?
Multi-mode fiber is resistant to EMI while single mode is not
Single mode fiver uses laser while multi mode does not
Multi mode fiber supports lower speeds than single mode
Single mode fiber uses light while multi mode can use light or RF
A user would like to install a external optical drive that allows for the largest capacity burning capability with the ability to re write discs. Which of the following technologies should the technician recommend to the customer?
After identifying illegal activity on a small business computer, a business owner asks the office secretary to log into the system to retrieve various files. Which of the following aspects of procedural forensic analysis were violated in this scenario?
Proper channel reporting
Initial response identifiation
Tracking of documentation
Which of the following is the MAXIMUM date transfer rate of Bluetooth v 3.0?
Which of the following is the MAXIMUM connection distance of Bluetooth device?
10 feet (3.03 meters)
30 feet (9.14 meters)
100 feet (30.48 meters)
300 feet (91.44 meters)
Which of the following frequencies does Bluetooth use?
A technician has been asked to configure a printer to be shared amongst the users in a small workgroup. Each computer in the work ground utilizes an existing wireless router for network connectivity. The printer to be configured only connects via USB. Which of the following should be implemented to share the printer so that implementation costs are kept to a minimum?
Connect the printer to a computer within the workgroup and share it from that computer
Connect the printer to the wireless router and assign it its own network address
Connect the printer to an external hardware printer server and share it amongst the workgroup
Connect the printer to a USB hub that each computer in the workgroup has access to
A technician has been asked to procure a video adapter solution for use in commericial graphics design and CAD/CAM system. The solution should utilize specialized drivers to provide additional system stability. Which of the following solutions would BEST meet the user's needs?
Dual cards in a CrossFire configuration
TV Tuner card with HDMI output options
CUDA enabled line of graphics cards
Dual cards in a SLI configuration
In which of the following situations should an MSDS be consulted?
A new cleaning solution is used
The corner of a desk snaps off
An office window is shattered
Soda is spilled on the floor
Joe, a technician is installing a wireless inkjet printer into a small office. he wants to minimize long term issues connecting to the printer from any workstation and ensure easy access to its configuration page. Which of the following steps would ensure this?
Share the printer on the directory
Plug an Ethernet cord in as well
Turn off all DHCP on the network
Configure a static IP for the printer
Anne, a technician is asked to immediately fix a CEO's table that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation?
Hand the tablet back unfixed so the CEO is immediately appeased
Politely explain the reason for removing the tablet and return it after inputting the settings
Complete the settings fix before handing the tablet to the CEO, then immediately inform her Manager
Calmly explain why she was correct for taking the table
Which of the following slots would MOST likely be used to install and configure a modem RAID card?
Which of the following RAID types employs two identically sized disks and creates a mirror for data redundancy purposes?
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over a uncongested 5GHz spectrum?
When replacing components inside a computer, which of the following should be worn to prevent electro-static discharge?
Which of the following components would MAXIMIZE I/I performance of a graphic design workstation?
High performance GPU
Solid State Drive
Which of the following components needs to be maximized to improve performance in a workstation used for virtualization? (Select TWO)
Which of the following protocols would be BEST used to access the command line interface of a router securely?
A technician is advised that a laptop battery is no longer charging. Which of the following is the BEST way to begin diagnostic testing for a battery?
Unplug the power supply from the laptop
Reboot into the BIOS
Test the battery with a multimeter
Remove the battery and run on AC power
The boot process of a laptop is slow and often displays "no operating system found". Which of the following would be BEST solve these problems?
Ensure MBR is properly formatted
Disable CD/DVD from the boot options
Place HDD on top of boot options
Remove any external USB drives during boot
Which of the following expansion slots would be MOST commonly used to add peripheral devices onto laptops?
SD Card Slot
Joe, a technician, is attempting to install a new printer on a Windows 7 Enterprise x86 machine. Upon inspection, Joe finds that he only has access to a 64bit driver for the printer. Which of the following scenarios BEST describes the outcome of this situation?
As long as the driver is signed, it should work with this version of Windows
As long as the driver is IA-64 compatible, it should work with this Windows version
Joe should install the driver using Windows Vista compatibility mode
A 32-bit driver will have to be found i order to install the printer
A new high security printer is being installed at a small office, with the requirement that only connectivity over direct line of sight be allowed. Which of the following technologies would be BEST achieve this goal?
Ann, a user, has requested help to choose a new workstation for her design business. Which of the following would be the MOST important feature of a new workstation?
FireWire adapter card
High performance graphics card
Surround sound audio card
USB 3.0 port
Which of the following cable types has a extra shielding built into the cable to guard against EMI?
Replacing which of the following laptop components may also replace the power inverter board?
Joe, A techician, is asked to replace the LCD panel portion of a laptop screen. Upon removing the outside cover, Joe finds loose wires surrounding the LCD panel. Which of the following is the MOST likely purpose of these wires?
Reduces EMI for a clearer video picture
Wiring for an a Bluetooth adapter
Antennas for the wireless network card
Connections for a high performance video card
Which of the following printer components is responsible for flipping the paper over to allow printing on both sides?
Image transfer assembly
Paper registration assembly
Which of the following memory types is normally associated with the RAM in a desktop PC?
Memory with built-=in features to recover from errors is also known as
A technician installs a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIO; only the primary is listed. The technician verified that the drive has been connected properly. Which of the following should the technician do to make the drive available to the system?
Remove the CMOS battery to clear the BIOS settings
Move the cable on the motherboard to a different port
move the jumper on the secondary drive off of a master
Enable the S.M.A.R.T setting in the BIOS