Which of the following is the correct pin out for T568B?
A. Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
B. Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green
C. Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown
D. Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white
Which of the following lists the correct non-overlapping channels in 2.4 GHz?
A home user working outside an office reports that their laptop is no longer connecting to the
Internet. Which of the following would a technician recommend to check FIRST?
A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch
A technician installed a new docking station for a user and they have lost the ability to connect to
the network. Which of the following is the MOST likely reason?
A. DHCP is disabled
B. The network is down
C. Device drivers are not loaded
D. The product is not compatible
Which of the following expansion slots uses a serial connection?
Which of the following provides the MOST storage capacity?
A. Floppy diskette
Which of the following provides the BEST protection from brown outs?
A. Surge suppressor
B. Computer power supply with built in surge protections
C. Motherboard with built-in surge protection
D. Uninterruptible power supply
Proper lifting technique for heavy items is:
A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.
When a grounding strap is not available, a technician can ground by touching the computer's:
A. power supply.
B. CPU fan.
C. memory chips.
A technician needs to configure a computer with an external storage drive. Which
interfaces would provide the FASTEST throughput?
A. USB 2.0
Which of the following for which of the following cable style connector?
D. Composite video
A technician replaces a computer's NIC with a wireless card. The user wants to save the NIC.
Which of the following should the technician use to preserve the NIC?
A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag
A technician needs to replace a computer's hard drive. Which of the following should the
technician do FIRST?
A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC
When a user's computer boots, a message shows that reads: "Alert! Cover previously removed."
Which of the following was configured in the BIOS to cause this alert?
A. Boot sequence
B. Date/time clock settings
C. Intrusion detection
D. Virtualization support
Which of the following ports is used by default for IMAP traffic?
Which of the following ports is used for POP3 traffic by default?
A technician is asked to verify that a CAT5 patch cord, created by another technician, is in
working order. Which of the following tools should the technician use to verify the patch cord?
B. Toner probe
C. Loopback plug
D. Cable tester
Which of the following is the FIRST thing a technician should do before putting their hand inside a
A. Acquire the appropriate tools that are going to be used.
B. Touch the case to discharge static.
C. Remove loose jewelry.
D. Refer to manufacturer documentation.
Which of the following socket types is for an Intel CPU?
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
Which of the following memory types has 184 pins?
The term SFF refers to which of the following?
A. CPU speed
B. Memory size
C. Motherboard size
D. HDD size
A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of
B. RJ-11 connector
C. IEEE 1394 connector
D. RJ-45 connector
A dial-up modem uses which of the following types of connectors?
The MAXIMUM transfer rate of eSATA is:
A. 1.54 Mbps.
B. 2.0 Gbps.
C. 3.0 Gbps.
D. 480 Mbps.
A technician installs a new high-end gaming card into a computer but is not seeing any video.
Which of the following power connectors did the technician MOST likely forget to install?
A. 4/8-pin 12v
B. 6/8-pin Molex
C. 20-pin main
D. 24-pin main
A PC cannot connect to the network. A network card was purchased without documentation or
driver discs. Which of the following is the BEST way to install it into this machine?
A. From the PC, download and install the drivers
B. Run Windows update to install drivers
C. Copy drivers to flash drive and install
D. Purchase the disc online and install
Which of the following requires a MINIMUM of four hard drives?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
A coworker has reported that someone has engaged in prohibited activity. The supervisor has
asked the technician to quarantine the PC until police arrive. Which of the following should the
technician do? (Select TWO).
A. Allow the user to continue working
B. Check for viruses
C. Re-image the hard drive
D. Document time/date for later reference
E. Prevent users from accessing the PC
F. Turn off PC
A customer has asked for the ability to operate dual digital monitors. Which of the following is the
BEST solution for accomplishing this?
A. Split the onboard video port.
B. Update the video drivers to allow for multiple monitors.
C. Add an adaptor to the onboard VGA port.
D. Install a video card with multiple DVI ports.
A customer has purchased a 1TB internal hard drive. The customer would like to have it installed
as a data drive in their existing system. The technician discovers there is no spare power supply
connector for the new hard drive. Which of the following would enable the technician to EASILY
accomplish the task? (Select TWO).
A. Replace the existing hard drive.
B. Replace the power supply.
C. Remove the floppy disk.
D. Remove the CD-ROM.
E. Split an existing power connection.
Which of the following pin pairs remain with the same wire color for either T568A or T568B?
A. Pair 1 & 8
B. Pair 2 & 7
C. Pair 3 & 6
D. Pair 4 & 5
Which of the following would be included when documenting the MOST recent policy on
A. Page numbers
B. Author of the document
C. A complete table of contents
D. Last revision dates and version numbers
Which of the following represents a wiring standard for connectors of twisted pair cables?
Which of the following connectors would be found on a coaxial cable? (Select TWO).
Which of the following BIOS features should be enabled to increase security of the physical
A. Chassis Intrusion Detection
B. Advanced Configuration and Power Interface
C. Antivirus Software
D. Temperature Monitoring
Which of the following amounts of memory BEST represents the upper limit of RAM when using a
A. 2 GB
B. 4 GB
C. 6 GB
D. 16 GB
Which of the following would be an example of prohibited content?
A. Third party proxy sites
B. Malicious cookie
C. Detected virus
D. Unwanted pop-up
Which of the following is NOT a best practice when prohibited activity is suspected?
A. Back up the hard drive
B. Turn off the computer
C. Document the incident
D. Identify the content
When installing multiple SCSI drives in a system, which of the following is correct?
A. All drives must have the same SCSI ID.
B. Drives will be automatically assigned an ID by the controller.
C. Drives in the same RAID array must have the same SCSI ID.
D. Each drive must have a different SCSI ID.
A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of
the following would MOST likely increase performance?
A. Install a high-end graphics card with onboard memory.
B. Replace the sound card with a higher quality product.
C. Upgrade the CPU.
D. Increase SODIMM memory.
Which of the following would be the MOST important factor to consider when building a
A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores
A technician completing a server room build out encounters a bundle of un-terminated network
cables that are not labeled. Which of the following tools would be the BEST to determine which
devices the cables are run to?
A. Toner probe
C. Cable tester
D. Loopback plug
After making a long CAT5 cable, the technician fears that the cable may have been damaged
during the pull, but does not have a cable tester. Which of the following would be the BEST
alternative tool to determine whether there are any breaks or shorts in the cable?
D. Punchdown tool
Which of the following are standard AMD processor socket types? (Select TWO).
Which of the following is the form factor of a standard VGA connector?
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of
the following technologies is MOST likely being used in this installation?
A. Express card 54
B. USB 2.0
D. Port replicator
A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following
liquids is MOST likely used for cooling?
C. Thermal paste
Which of the following ISP types requires an RJ-11 connection to the PC?
In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the
A. LGA 755
B. LGA 1155
C. LGA 1156
D. LGA 1366
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print,
the camera states there is no printer paired with the camera. Which of the following is the MOST
A. The camera's Bluetooth option is not set for discoverable.
B. Ink needs to be replaced in the printer.
C. Bluetooth is turned off on the printer.
D. The camera does not have the printer drivers installed.
A technician is helping set up a new networking closet and notices that the humidity level is low in
the room. Which of the following should be installed FIRST before rack mounting equipment?
A. A dehumidifier
B. A fire suppression system
C. ESD strap
D. Grounding bars
Which of the following terms is MOST likely associated with a modem connection?
D. IEEE 1394
Which of the following display types is likely to draw the LEAST amount of power?
Which of the following display types is MOST likely to have problems with light and glare?
Which of the following is the MAIN difference between an LCD display and an LED display?
A. The ability to use external displays
B. The source of the backlighting
C. The viewable size of the display
D. The size of the pixel display
Which of the following printer processes would be LEAST suitable for creating archival
When printing forms that need to be copied using carbon paper, which of the following
technologies is BEST suited?
Which of the following would a technician need to setup a cable modem at a customer's home?
Which of the following characteristics of wireless networks is TRUE?
A. 802.11g operates at 5.0Ghz.
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest.
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD
and a test page runs successfully. When a document containing tables and graphics is printed, it
comes out with partial graphics and misaligned tables. Which of the following should the
technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor's website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer
A technician has just installed a network card on a Windows 7 computer. Which of the following
should the technician do NEXT?
A. Install the manufacturer's drivers
B. Run Windows Updates
C. Reboot the machine
D. Flash the BIOS
A user recently installed a joystick that is used to play video games on their computer. The user
notices that the joystick is slowly drifting. Which of the following should the user do?
A. Replace the device
B. Reboot the computer
C. Reinstall the drivers
D. Recalibrate the device
Which of the following IP addresses can be pinged from the Internet?
A technician is tasked with purchasing a wireless router that is backwards compatible with any
other wireless device. Which of the following standards should the technician choose?
A new server has recently been purchased and needs to have the RAID configured for its four
drives. Which of the following RAID levels would be set up to provide the BEST performance and
Which of the following types of connectors would be found to connect printers and scanners to a
device that did not have any network connections?
A technician wants to install a secondary IDE drive which will be configured for additional user
storage on the same IDE channel of the drive with the operating system. Which of the following
jumper configurations should the technician use for the additional drive, if the drive with the
operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Which of the following network types uses IrDA for communication?
Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz
A. A and B
B. A and G
C. A and N
D. G and N
Which of the following characteristics is generally found on a docking station that port replicators
do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Which of the following features allows an operating system to access multiple virtual processors?
A. Hyper threading
B. Integrated GPU
C. L2 cache
D. Multiple cores
Which of the following Internet connections commonly utilize an analog phone line? (Select
Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight
For a wireless network configured to use WPA2 with AES encryption, which of the following is the
MAXIMUM bit strength of the encryption?
A. 64 bits
B. 128 bits
C. 256 bits
D. 1024 bits
Which of the following would be the BEST means of securing access to a user's corporate
A. Kensington lock
B. Enable Trusted Platform Module
C. Enable SMART in the BIOS
Which of the following wireless security standards uses AES, and is considered the MOST secure
means of encryption?
A. Wireless Protected Access v2
B. Temporal Key Integrity Protocol
C. Wired Equivalent Privacy
D. Wireless Protected Access
Which of the following would be a necessary step in performing preventive maintenance on a
A. Replace the print head
B. Apply the maintenance kit
C. Clean the heating element
D. Replace the toner
Which of the following is the MAXIMUM number of unique addresses in a Class C network?
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10
Which of the following adapters causes the LEAST amount of signal loss?
A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA
Which of the following is a public IP address?
A technician is testing the voltages of connectors on the motherboard. Which of the following
connectors would give a reading of 12V?
A technician needs to set up three wireless AP's in a single small office building. Which of the
following channels should the technician select (one channel per AP) to ensure the APs do not
interfere with each other? (Select THREE).
A company would like to connect multiple departments into one network operations center (NOC),
yet provide each department with autonomy from one another and enable them to share their
high speed Internet connection. Which of the following devices would BEST enable the NOC to
A customer has a shared printer on their front desk. Both the printer and computer are heavily
utilized on a daily basis. The user states the computer is constantly bogged down when they print
a large document and would like it fixed. The BEST solution would be to:
A. remove the printer share from the network.
B. attach the printer to a print server.
C. purchase inexpensive inkjet printers for all users.
D. move the print share to another computer.
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors.
Which of the following is an important consideration when disposing of CRT monitors?
A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be
able to print to the device from any location within the SOHO. Which of the following should be
A. Infrared (IR)
Which of the following is a standard Intel processor socket type?
Which of the following cable types is LEAST affected in areas of high EMI?
Which of the following private network types would MOST likely be used for a corporation with
A. Class A
B. Class B
C. Class C
Ann, a customer, has an older printer that has no network or USB connection but she still would
like to use it on her new machine. Which of the following would be the MOST likely card a
technician should install?
A. FireWire card
B. Riser card
C. Wireless card
D. Serial/Parallel card
Which of the following cards would utilize a 4G signal to provide Internet access?
A. Wi-Fi cards
B. Cellular cards
C. Sound cards
D. USB cards
A technician, Joe, is working on a small form factor PC and needs to install an additional NIC
card. Upon closer inspection, Joe notices that he cannot close the case with the new NIC
installed. Which of the following cards does Joe need to complete the installation?
A. FireWire card
B. Parallel card
C. Storage card
D. Riser card
Older laptops that did not use LEDs used which of the following to power the backlight lamp?
Which of the following memory types is MOST commonly found in servers?
B. ECC SODIMM
C. ECC RAMBUS
D. ECC DIMM
Which of the following can be used as the default gateway for the 192.168.1.0/24 network?
A home user wants to configure the wireless AP for gaming. Some games require that dynamic
inbound communication be allowed for the game to work properly. Which of the following should
the user configure on the AP to ensure games will work properly when dynamic communication is
required while maximizing security?
B. DMZ host
D. Port triggering
Which of the following should the technician configure on a WAP to conceal the data being sent
by the wireless clients?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Enable WEP
D. Decrease the AP transmit power
Which of the following devices uses a list of MAC addresses to direct packets to the appropriate