Which of the following devices is used to convert initially audible signals into digital signals to
provide communication between two endpoints?
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the
following connections is MOST likely down?
A technician just finished replacing a laptop screen, and upon first boot notices that the screen
provides a very faint but darkened image which cannot be adjusted. Which of the following was
MOST likely left unplugged after replacement?
Which of the following devices requires 3.3V of power from the motherboard?
SLI video card
Serial port card
Multicast addresses fall in which of the following classful address ranges?
Which of the following translates digital signals into analog for transmission over phone lines?
Which of the following cable types typically transmits the video from an analog security camera
back to the CCTV system?
Which of the following cable types should always be used through life safety areas?
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and
uses 2.4GHz frequency?
A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM,
which of the following could backup these pictures to a single medium?
DL DVD Burner
Laser printers and thermal printers both use a heating element to function. Which of the following
Laser printers requires a liquid pigment
Thermal printers use device specific stock.
Laser printers do not require thermal toner.
Thermal printers utilize refillable heat toner.
When referring to laser printing, which of the following describes the development process?
The corona wire places a static charge on the drum.
Toner is pulled to the charged areas of the drum.
Toner is pulled from the drum to the paper.
The toner is permanently affixed to the paper.
Which of the following would MOST likely be found on a docking station versus a port replicator?
A technician has been tasked with designing a new printing solution for a small team. They want
to be able to use a central printer from their shared workspace as well as the conference room
next door. Which of the following connection methods would BEST suit their need?
ESD mats are useful for protecting against which of the following hazards?
When a technician suspects prohibited activity on an organization's network or computers, which
of the following is the FIRST step they should take?
Confirm an actual infraction has taken place
Confront the suspected person with incident details
Notify others so that peers will stop the activity
Erase the contents of the user's computer and disable their account
A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single
disk. Which of the following should a technician recommend?
Dual Layer DVD burner
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print
A home user's PC has an over-clocked CPU with a relatively small heat sync, small fans on the
800W power supply, and a high-end video card. Which of the following is the recommended
solution that will manage heat more effectively?
Replace the CPU heat sync with a high RPM fan
Purchase an energy efficient power supply
Not over-clocking the CPU
Which of the following wireless standards operates at 5GHz? (Select TWO).
A technician is preparing to perform a processor upgrade on a critical company server. Which of
the following precautions should be taken FIRST before performing such work on a system?
Discharge all capacitors inside the PSU
Remove all jewelry
Ensure the PSU is plugged into a grounded electrical socket
Ensure humidity levels within the room are lowered
Put on an anti-static wrist strap
Which of the following devices uses both light and a lens to facilitate data warehousing?
Bar code reader
Activity logs show a large amount of data downloaded from a company server to an employee's
workstation overnight. Upon further investigation, the technician identifies the data as being
outside the scope of the employee's regular job functions. Which of the following steps should the
technician take NEXT?
Report through proper channels
Document the changes
Continue to track more evidence
Preserve the chain of custody
Which of the following supports a MAXIMUM frequency of 100MHz?
A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to
immediately install and boot up an already configured mission critical file server. Prior to turning
the server on, the technician realizes that they had brought CAT5e patch cords by mistake.
Which of the following should the technician do?
Install the CAT5e cable, boot the server and then return and replace it later
Inform the customer and recommend temporarily using the Cat5e
Install the Cat5e cable, document the installation and leave the premises.
Inform the customer that the server will be available as soon as a Cat6a cable is aquired
Which of the following helps law enforcement show accountability for evidence as it was
Chain of custody
Drive image creation
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of
its network infrastructure. A technician has been asked to install a shared network printer in the
environment. Which of the following MUST the technician know in order to add the printer to the
IP address of the printer
Mac address of the printer
Subnet mask of the network
Firmware version of the printer
A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?
Printers and devices
Devices and printers
Printers and faxes
A technician has been asked to install a printer on a Windows 7 machine. Through which of the
following Control Panel utilities will the technician install the printer?
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The
printer will need to be accessed from distances up to 200 feet through no more than one to two,
hollow, dry board walls. Which of the following methods should be used?
A technician has been asked to identify the unknown network addresses from a series of printers
attached to the network via external hardware printer servers. Which of the following will provide
the technician with the necessary information?
Performing a device self test print page from each printer
Performing a device print page from each print server
Performing a device factory reset on each print server
Performing a PING of each device address without the FQDN
RAID 5 requires a minimum of how many hard drives?
When installing a floppy drive data cable, it is important for a technician to ensure which of the
following? (Select TWO).
Availability of compatible power connections
Adequate hard drive capacity
Correct CPU clock speeds
Correct Master/Slave jumper settings
Proper orientation of the data cable
A laser multi-function device in an office is able to scan documents, but users are reporting that
when they try to make copies they receive an error. Which of the following troubleshooting steps
should a technician try FIRST?
Apply a new preventative maintenance kit
Ensure the MFD is connected and on the network
Replace all empty ink cartridges in the MFD
Check the toner level to see if it is low
When installing a laptop at a desk that will be using stationary dual monitors, which of the
following ports should be used? (Select TWO).
Which of the following is the maximum throughput of a USB 3.0 connection?
Which of the following types of connectors can use a maximum of 8 strands of wires?
A system board has six slots for memory chips, aligned in two banks. Which of the following is the
optimal memory configuration this board supports?
A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the
following would MOST likely be required to facilitate installation?
Which of the following network cable types has the longest range?
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the
following tools would the technician use when repairing the wall jack?
A user with a USB printer would like to print from more than one computer. Which of the following
features should be used?
File and printer sharing
Internet connection sharing
Enable printer duplexing
Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a
Which of the following connectors provides the capability to pass both analog and digital signals?
A service call was opened for a thermal printer that has poor print quality. Which of the following
should the technician do FIRST?
Replace the print head with OEM replacement
Use a cotton swab and alcohol to clean the print head
use the printer manufacturers cleaning kit to clean the print head
Use an industry approved cleaning kit to clean the print rollers
Use the printer manufactures cleaning kit to clean the print rollers
A technician needs to attach a network cable to a wall jack in the conference room. After running
the cable through the conduit to the conference room, which of the following tools would BEST be
used to connect the cable to the wall jack?
Which of the following devices uses MAC tables to allow multiple computers to access a single
Which of the following laser printer components will flip the paper to allow for printing on both
Paper registration assembly
Paper pickup assembly
Image transfer belt
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly
to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams
as well. Which of the following would be the BEST course of action to repair the printer?
Install a manufacturer recommended maintenance kit
Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
Install the fuser and also replace the high voltage power supply
Install the fuser as the paper jams were probably also caused by the defective fuser
Which of the following is used to provide secure file storage to network users only?
A technician has replaced the NIC in a computer running Windows XP Professional and has
properly installed the device driver. The computer indicates the card has network connectivity, but
the technician is unable to access the Internet. Which of the following should the technician do
NEXT to finish the NIC installation?
Change the computer and DNS servers IP addresses in the Action Center
Use ipconfig to check the current settings and Network Connections to make changes
Assign the NIC an APIPA address using ipconfig and the network setup wizard
Reboot the computer and configure the necessary network settings in the BIOS
Which of the following Internet connection types has the HIGHEST latency?
Which of the following would BEST describe the capabilities of a 64-bit operating system?
Capable of managing dual NICs
Capable of effectively managing 1TB SSD
Capable of managing more than 4 displays
Capable of utilizing 128Gb RAM
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations
allows the fan speed settings to be changed?
A user has purchased a new touch screen tablet and is reporting that the touch interface is
extremely inaccurate and almost unusable. Which of the following actions should a technician
take FIRST to resolve the issue?
Return the tablet to the manufacturer
Give the user a stylus to use
Calibrate the touch interface
Verify touch interface connectivity inside the screen
A technician needs to install a projector into a conference room with several windows. Which of
the following should the technician consider so that the displayed image is always visible?
A common method of accessing computers remotely that uses port 23 is known as?
Which of the following allows for audio and video connections using a single cable?
Which of the following standards is an expansion card slot used only for graphics?
A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that
should be taken after the repair is completed?
Prepare a hot spare in preparation for the next repair
Document all of the services provided
Communicate the status of the repair with the CEO
Offer other repair options if they are available
Modern laptop screens are much brighter because of advances in which of the following
A technician, Anne, notices there are no hardware volume control buttons on the new laptops that
were ordered. Which of the following would control the volume on the laptop?
A technician wants to simplify users' wireless configuration in a new remote office. Which of the
following must be configured on the access point to allow wireless clients to automatically
negotiate secure authentication with the SOHO access point?
Enable SSID Broadcast
Enable MAC filtering
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task
Manager is reporting the system as having 8 cores. She is convinced this system only has four
cores. Which of the following technologies is causing the discrepancy?
Which of the following cable types designates that it can safely be run through a drop ceiling?
A technician is installing new hard drives into a server and needs to set IDs to numbers ranging
from 0-15. Which of the following types of drives is the technician installing?
By default, which of the following ports is used for SMTP?
A small office with five computers on a workgroup that are directly connected to a switch is an
example of which of the following network topologies?
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric
conditions. Which of the following Internet connection types would BEST meet Joe's
A customer is terminating an employee for suspected activity that is against company policy.
They have called Ann to consult with them on how to best preserve any evidence the company
may be required to provide in court. Which of the following would BEST preserve the integrity of
the data and best serve the client?
Create an image of the hard drive and store it on a NTFS drive
Remove and secure any HDD from the computer, documenting the process
Store the computer in the server room until it is required
Lock the user out of the computer and let another employee use it until needed
Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop
can no longer stay powered on even when plugged in. Which of the following hardware
components is MOST likely in need of replacement?
Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also
requested FireWire connection capabilities which his laptop does not provide. Which of the
following would BEST fit the specifications Joe has provided?
A docking station
An external USB hub
A USB to firewire converter
A cable lock
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the
following would she find the proper way to cleanup the spill?
Project management plan
Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A
Which of the following is an advantage of an IPv6 network?
Virtually unlimited number of network addresses
Backwards compatible with all network devices and operating systems
less security concerns
higher available speed
Which of the following connection types is capable of transmissions speeds up 100 Gbps?
Which of the following wireless transmission methods requires line of sight?
Joe's company just moved into a new building, and the company's management is very
concerned about proper equipment grounding. Which of the following risks are they attempting to
mitigate by grounding equipment?
A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the
following would be the EASIEST and MOST effective upgrade?
Add better sound card
Install a TV Tuner
Add additional L2 cache
Install USB 3.0 Card
Which of the following would be used to connect two remote sites?
A bank wants to maximize the security of employee computer data displayed on their screen.
Which of the following would BEST accomplish these goals?
Secure display drivers
Which of the following cable types is used to transmit data from a satellite dish to the satellite
A customer needs to run several virtual machines on their design workstation to work on cross
platform software. Which of the following should be maximized to improve workstation
performance? (Select TWO)
Number of CPU cores
Older video cards used S-video to output to a TV. This standard has been replaced by:
Which of the following is the BEST approach a technician should take when informing a customer
about their findings of any specific computer problem?
Use non-technical terms
Use the appropriate acronyms
Use proper technical terms
Use email to ensure a written record
Most notebook PCs have their WiFi antenna located in the:
Which of the following displays has the HIGHEST Hz frequency?
Which of the following devices can be used to merge traffic between two different network
A gaming PC has been built from components. The system is getting power but there is no video
on the display. Which of the following is the MOST likely cause of the issue?
The display is defective and needs to be replaced
the SATA controller is disabled in the bios
The PCIe 6-pin power cable is not connected to the high-end video card
The CPU is not powerful enough to provide adequate speed to the system
Which of the following RAM types is used if it is labeled as 4 GB PC1333?
Which of the following versions of Windows XP would a technician MOST likely install for a small
Windows XP professional 64- bit
Windows XP professional
Windows XP media center
Windows XP home
Which of the following is the subnet mask for a Class A IP address?
Which of the following BEST explains how the data rate is doubled in DDR RAM?
CPU clock speed is doubled
Uses 64-bit instead of 32-bit architecture
Memory clock speed is doubled
Data transfer on both clock edges
A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician can use?
A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task?
An older laptop does not have WIFI capability but has some rectangular slots on its side. Which of the following is the port that would take a WI-FI card in this laptop?
A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card
is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available.
Which of following BEST represents the compatibility between the hardware?
It will not install correctly, and the PCI slot is already being used by the video card.
It will install correctly to the PCI express slot onto the motherboard. The card should function correctly, as the PCI express 2.0 slot Is backwards compliant.
It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible.
It will install correctly, but the card will not operate as the PCI express 1.1 and the PCI express 2.0 standards are completely different.
A user is trying to use Remote Desktop to connect to another computer on the LAN. The
connection fails. The technician opens up a command prompt and types the followinG. "telnet
computer name. 3389" and also gets the same error message. Which of the following is the
MOST likely cause of this error, assuming that the OS firewall has been disabled?
The antivirus software is blocking the incoming connection.
The ISP is blocking Remote Desktop at their end
the RDP connection has been configured to use a non-standard port
The telnet service has not been installed
Which of the following is the standard sequence of wire color in a RJ-11 phone line?
Green, Black, Yellow, Red
Black, red, green, yellow
Yellow, black, red , green
Red, black, green , yellow