Which of the following BIOS boot methods allows a system to boot from a remote server?
Which of the following helps to prevent virus infections from USB flash drives?
Password protected screen savers
Disabling the guest account
Disabling the autorun
Which of the settings MUST be configured in order to turn on a VoIP phone?
A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?
Configure Wake-on-LAN for the NIC on the Work PC
Configure a firewall exception on the Home PC
Switch the Work PC network from "Work" to "Home".
Disable the Wndows firewall on the Home PC
Which of the following security threats are MOST often delivered via email? (Select TWO)
The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?
A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control options would correct this?
While configuring a new email application that POP3 for customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?
A user had downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to trouble shoot this problem?
Run System Restore, update antivirus program, and run an antivirus scan
Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
Remove all temporary files, turn off System Restore, update and run an antivirus scan
Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode
A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?
No image on screen
In which of the following locations would technician go to show file extensions?
After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?
A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk clean up, the system still seems to be slow, especially with multiple programs running . Which of the following should the technician do NEXT?
Manually erase all cookies
Go back to the latest restore point
A technician needs to use a command line tool to determine the network name and the IP address of a resource. Which of the following command line tools will provide an IP address when given a name?
A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?
A user is concerned about an issue with iOS. The user MOST likely which of following devices?
A user has installed a legacy application in Windows 7 and reports that only some of the functionality in its is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem?
System Protection settings
User Account Control
Data Execution Prevention
A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters in with their right hand, numbers and symbols show up instead. Which of the following would address the issue?
Switch to a standardized font
Restore regional settings to a default
Toggle the function + num lock combination
Connect a full sized external keyboard
Which of the following security threats is defined by its self propagating characteristics?
Which of the following features allows for easier navigation of long lists on a tablet device?
Which of the following files system types is used primarily for optical media?
When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?
Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless jacks are designed to for guest use?
Disable DHCP and assign a static IP address to each network device physically connected to the network
Enable MAC address filtering across all network jacks and record the MAC address of guest devices
Disable all switch ports when they are not utilized and enable them on an as needed basis
Place guest network jacks in public areas and ll other jacks in secure as needed.
After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?
Update the drivers using WHQL drivers
Install additional memory to each computer
Install additional memory to the printer
Apply the latest OS service pack
Which of the following command lines tools will terminate a non-system without restarting the computer?
After accidentally removing a hard drive from a server with three drives in a Raid 5 configuration, a technician notices the serer lock up and shut down. Which of the following can the technician do to quickly fix the problem?
Replace the RAID controller and boot
Reinsert the drive and boot
Plug the drive back in, the system will resume automatically
Remove all drives and rebuild the array
A costumer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
Running a full DEFRAG on the system
Clearing the AppData temp folder entirely
Clearing the Windows Update in Windows 7 and reinstalling it directly from the Microsoft website
Uninstalling the Windows Update
A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless singal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?
The hinges on the laptop screen are not strong enough to support the wireless cables
The wireless card is losing contact to its socket when the screen is opening/closing
The laptop is designed to work optimally with wireless when the screen is at a perfect 90 angle
The wireless signal cables are being crimped when the screen is opening/closing
A user states that they cannot connect to the network or the Internet. The technician determines the issues is the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
Identify the type of network card and what Operating System the computer is running
Confirm the computer the is back on the network and has internet connectivity
They need to annotate what the static IP address was and inform the employee's manager
They need to determine what why the NIC was assigned to a static IP address
After several passes with malware removal program, the program keeps detecting the same amlware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
Run the malware removal program while disconnected from the Internet
Run the malware removal program in Windows Safe Mode
Reinstall the malware removal program from a trusted source
Set the malware removal removal program to run each time the computer is rebooted
A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?
A technician is trying to a prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO)
Configure the workstation for a static IP
Disable all wireless network connections
Remove shortcuts to the application
Block the application in Windows Firewall
Change network location to work
Reroute the web address in HOSTS file
For the last year, a company has gathered statistics on the most common security incidents threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
Message of the Day
Regular user education
For last year, a company has gather statistics on the most common security incidents. The highest percentage deals with open email attachments that contain malware. Which of the following mitigate this issue without reducing productivity?
Annual cyber security education
Update antivirus signatures more often
Block all email attachments
Install an IPS on each workstation
Which is following operating systems can be upgraded directly to Windows 7 Professional by default installation?
Windows 7 Home Premium
Windows Vista Business
Windows XP Home
Windows XP Professional 64-bit
Windows XP Media Center
A technician has finished replacing the network card in laptop and has verified fully system functionality. Which of the following troubleshooting steps should the technician take NEXT?
Document findings, actions, and outcomes
Escalate problem to a senior technician
Re-establish new theory of probable cause
Perform a full system backup
A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that they only Company A employees are allowed access?
Turning down the radio power level
Enabling MAC filtering
Setting a high encryption level
Disabling the SSID broadcast
A technician enabled remote management on the small office to manage this device from another location. Users are reporting that the WAP has changed its SSID with anyone's knowledge. Which of the following should prevent this from occurring?
Change to user MAC filtering
Change default usernames and passwords
Disable the SSID from broadcasting
Enable static IP addresses
A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without anyone's knowledge. Which of the following would prevent this from occurring?
Configure the server to use a static IP
Logically move the server to the DMZ
Reallocate the server to a different networking closet
Disable the remote desktop port
Which of the following is an example of client-side virtualization?
Compatibility mode on a program icon properties menu
Running a DOS application on a Windows 7 32-bit operating system
Cloud hosted office applications
XP mode running in Windows 7 64-bit operating system
Laptops and tablets have which of the following in common?
Solid State Drives
Contain an accelerometer
No field serviceable parts
Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?
A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would be administrator access to BEST determine files?
A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms maleware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?
Disable system restore
Enable hard drive encryption
EFormat the hard drive
A user reports paper jam at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
A user had plugged in a mobile phone to a PC and received a message that the driver was not successful installed. Which of the following system tools should be used to troubleshoot this error?
Windows Memory Diagnostics
On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?
Network Drive Mapping
Local Security Policy
Which of the following describes when an application is able to reuse Windows login credentials?
Access control list
Principle of least privilege
In order to prevent others users from editing files in 'C:\Files' which of the following steps should be taken?
Set NTFS permissions to read only
Set the folder to index files for search
Set the local administrator as the owner of the folder
Set network share permissions to read only
Which of the following security threats requires the attacker to be physically located near the target machine?
A technician recently replaced a user;s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?
Lower the refresh rate
Lower the resolution
Raise the resolution
Increase the resolution
A user recently installed a new video driver on PC but now it will not boot. Which of the following is the BEST option to correct the issue?
Emergency system recovery
Emergency repair disks
An authorized user observing system security procedures is known as:
Privacy filters applied to users computer screens are used to combat which of the following security risks?
A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192. 168.1.101
DCHP Server: 192.168.1.2
Default Gateway: 192.168.1.1
Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?
The workstation has an APIPA address
The DHCP server is unavailable
The default gateway router is misconfigured
The DHCP server is misconfigured
Which of the following is solely designed to avoid detection by antivirus program by using the underlying operating system to it it advantage?
Joe, a technician, receives an error message on his lower PC just after POST which reads:
"WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics."
Which of the following is generating this error message?
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed." Access Denied. Please Enter the Encryption Password." Which of the following is the reason that this erro is displayed?
The hard drive is experiencing S.M.A.R.T. failure errors
The TPM security chip inside the bench system is not enabled
The BIOS of the bench system is out date
Bitlocker is being unused
A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?
System Image Recovery
Windows Memory Diagnostic
A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information:
IP Address: 192.168.10.45
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 220.127.116.11
Which of the following is the cause of the problem?
DNS server 2 is set incorrectly
DNS server 1 is set incorrectly
IP address is set incorrectly
Gateway is set incorrectly
Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut
Install a USB wireless card to ensure that Windows networking is working properly
Open the laptop and reseat the network card and both antennas
Download and install the latest wireless driver from the manufacturer's website.
Which of the following passwords is the MOST secure according to industry best practices?
A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe's system upgrades is the cause of the problem?
The DVI cable is not properly seated
Speakers are not properly connected
Battery low on wireless mouse
Memory is mismatched
A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with the drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
Remove SATA 1 FROM THE RAID group then try to re-add it
Replace both drives then restore from a backup
Remove both drives then switch the SATA channels
Replace SATA 1, rebuild the RAID and replace SATA 0
A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs help to update Ann's email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?
Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?
Set the application to run in XP compatibility mode
Reinstall Windows XP
Configure a duel boot with XP and 7
Install the application in XP mode
Which of the following security practices would prevent a program on a CD from immediately launching when inserted into a computer?
MISCONFIG > Start up tag
Disable the Guest Account
Rename the Administrator account
Restrict user permissions
Which of the following is one of the major differences between a new tablet and a new laptop computer
Tablet has no field serviceable parts
Laptop has less field functionality
Tablet has faster Ethernet capability
Laptops have slower responsiveness than tablets
Ann, a home user brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend?
Increase the amount of RAM to improve disk checks
Backup all data on the drive
Upgrade to a home server
Purchase a new drive
Change the drive configuration to RAID 0
Upgrade to Windows 7 Professional
Which of the following data types can be synchronized to a mobile device by default?
Which of the following mobile device features disable cellular and wireless communication?
Ann, a user, has brought her laptop in for service. She reports that her battery is at 100% but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?
Replace the battery
Change power settings to balanced
Replace the power adapter
Enable APM in the BIOS
A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address Which of the following should the technician do to resolve the issue?
Turn on Windows Firewall
Click the unsubscribe link in the spam
Run an anti-spyware scan
Install privacy filter
A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user's workstation, to ensure that the workstation has a valid IP address?
Which is the correct order from MOST to LEAST:
Enterprise, Home Premium, Professional, Starter, Ultimate
Ultimate, Enterprise, Professional, Home Premium, Starter
Starter, Home Premium, Professional, Enterprise, Ultimate
Starter, Enterprise, Home Premium, Ultimate, Professional
Which of the following operating systems supports full Bitlocker functionality?
Windows 7 Professional
Windows Vista Home
Windows 7 Enterprise
Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO)
Which of the following should a technician do FIRST to secure a mobile device?
Assign a passcode
When running Windows XP, which of the following give a list of switches for the CHKDSK command?
Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?
A virtual machine running locally would BEST utilized in which of the following situations?
On a PC with minimal RAM
Patch testing before rollout
Thick client configuration
A user states that the computer takes a long time to load the desktop after following tools should be used to help re-mediate the problem?
Which of the following security threats involve should surfing and phone phishing?
Which of the following operating systems supports full usage of 8 GB DDR3 RAM?
Window 7 Professional x86
Window 7 Home Premium x64
Windows XP Professional
Windows Vista Home Premium x86
A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?
Virtual RAID configuration
Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot?
Which of the following tabs under MSCONFIG would allow technician to configure all of the applications that launch at boot?
A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?
CHKDSK /R /F
A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?
Windows 7 or Windows Vista
Windows Vista only
Windows XP Professional x64 Edition
Windows 7 only
Which of the following security threats does NOT use software to extract sensitive information credentials?
A user is reporting that their screen is flickering at a rapid rate. Which of the following Control panel paths should a technician use in order to remedy this issue?
Display -> Settings -> Advanced-> General -> DPI
Display -> Settings -> Resolution
Display -> Settings -> Advanced-> Adapter -> Refresh
Display -> Appearance-> Effects-> Transistion
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off of the screen or go into standby before their before their presentation complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
System -> Hardware
Power Options -> Power Schemes
System ->Advanced-> Performance
Power Options -> Hibernate
Which of the following data transfers will retain the current NTFS permissions of a file?
Copying the file to a different location on the same volume
Copying the file to a different location on a different volume
Moving the file to a different location on a different volume
Moving the file to a different location on the same volume
A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?
System > Remote
System > Hardware
System > System Restore
System > Advanced
A user states their workstation will not reach the login screen. Which of the following commands can be uised to write a new partition boot sector to the system partition in the Recovery Console ?
Which of the following features helps to prevent shoulder surfing?
A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?