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1. Estratégia d serviço

Danilo Silveira Figueira
Mind Map by , created almost 2 years ago

Descreve A "Estratégia de serviço" do ITIL e os pontos mais importantes dos 5 processos da estratégia.

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Danilo Silveira Figueira
Created by Danilo Silveira Figueira almost 2 years ago
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