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Salesforce quiz for Telsis sales day

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Sales Day Quiz

Sales Day Quiz

Question 1 of 38

1

You meet a potential new contact called Carlos Mora from Vodafone Spain at Mobile Universe Congress. This is the first time you have met him. How do you add them to Salesforce?

Select one of the following:

  • Create a new lead called Carlos Mora

  • Create a new Account called Vodafone Spain (after checking that this account doesn't already exist on Salesforce) and create a new contact for Carlos Mora under this Account.

  • Create a new Account called Carlos Mora

  • You don't add them to Salesforce but just add them to your Outlook contacts (this is so much more quicker and efficient).

Explanation

Question 2 of 38

1

What do you select under "Qualification" for Carlos? You have only met Carlos for 30 minutes at Mobile Universe Congress and he was mostly neutral during the conversation towards Telsis.

Select one of the following:

  • Public source/never met

  • Acquaintance

  • Lukewarm

  • Friend

  • Foe

Explanation

Question 3 of 38

1

All Contacts must be associated with an Account.

Select one of the following:

  • True
  • False

Explanation

Question 4 of 38

1

Ericsson Egypt have introduced us to Mobinil Egypt as a potential customer during your visit to Mobile Universe Congress. How do you define the Account Source?

Select one of the following:

  • Board/Employee

  • SI/Reseller

  • Trade Show

  • PR/Marketing

  • Web

  • Word of Mouth

Explanation

Question 5 of 38

1

Mobinil Egypt is interested in our Contact Center Lite solution. You create an opportunity and classify the Opportunity Type as:

Select one of the following:

  • Non-Recurring - New Customer

  • Non-Recurring - Existing Customer

  • Recurring Business

Explanation

Question 6 of 38

1

We should only create a single Account for a multinational operator with many subsidiaries.

Select one of the following:

  • True
  • False

Explanation

Question 7 of 38

1

Which of the following are valid Account Types?

Select one or more of the following:

  • Customer

  • SI/Reseller

  • Product Partner

  • Agent

  • Competitor

Explanation

Question 8 of 38

1

What should you do when a contact leaves an account?

Select one of the following:

  • Keep the contact in there in case the contact rejoins the account

  • Delete the contact

  • Edit the contact and update their new title and account.

  • Send the contact a personalised greeting card from moo.com wishing him/her well.

Explanation

Question 9 of 38

1

The value of all opportunities must be entered in British Pounds.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 38

1

Salesforce reports are only available to administrators and sales directors.

Select one of the following:

  • True
  • False

Explanation

Question 11 of 38

1

What types of user can create new accounts in Salesforce?

Select one or more of the following:

  • Sales

  • Supporting Teams

  • Accountants

Explanation

Question 12 of 38

1

How should meeting/call reports be distributed?

Select one of the following:

  • By email to #Day & Visit Report mailing list and copying Salesforce.

  • By adding a Note under the relevant Contact/Account/Opportunity and sharing them with the 'Tiger Team' group in Salesforce.

  • By printing single-sided copies in colour and distributing them by post to each Tiger Team members' home address.

Explanation

Question 13 of 38

1

How do you view an customer's (account) organisational chart assuming all contacts within the customer are "fully linked" to each other?

Select one of the following:

  • Go to the account and select 'View Hierarchy'

  • Go to any contact within the Account and select 'View Org Chart'

  • Select the "+' tab on the menu bar and select 'Org Charts'

Explanation

Question 14 of 38

1

When using the Outlook plugin for Salesforce, I must:

Select one of the following:

  • Synchronise my tasks

  • Not synchronise my tasks

Explanation

Question 15 of 38

1

Tasks added under a contact will also show up on the relevant account screen (but not vice-versa).

Select one of the following:

  • True
  • False

Explanation

Question 16 of 38

1

Contact Roles under an opportunity can include both contacts within the account and outside the account.

Select one of the following:

  • True
  • False

Explanation

Question 17 of 38

1

What is the purpose of Contact Roles under an Account?

Select one of the following:

  • To understand the contacts who work at the Account.

  • To understand contacts who are related to the Account but don't actually work at the Account.

  • To understand contacts within an Account who are anti-Telsis.

Explanation

Question 18 of 38

1

Where is Timbuktu?

Select one of the following:

  • Burma

  • 70 miles off the coast of New Zealand

  • Mali

  • It doesn't exist. It is a fictitious name.

Explanation

Question 19 of 38

1

What is the purpose of New Task under Open Activities?

Select one or more of the following:

  • Create tasks for yourself or others

  • Create notes from meetings

  • Create notes from unscheduled calls

  • Add emails manually that were not copied to Salesforce

  • Create notes from scheduled calls

Explanation

Question 20 of 38

1

Use "Log a Call" under Activity History to capture notes from an unscheduled call. You can use the "Comments" field to capture notes from the call (unless the notes are comprehensive and need to be shared with the Tiger Team in which case you create a Note).

Select one of the following:

  • True
  • False

Explanation

Question 21 of 38

1

Open activities will only show Outstanding Tasks and Upcoming Meetings.

Select one of the following:

  • True
  • False

Explanation

Question 22 of 38

1

We are using our platform deployed at Etisalat Nigeria' to do outbound IVR campaigns for Timwe. Timwe is our customer who will be paying us a fee for every subscriber who signs up to the campaign. How should this opportunity be captured on Salesforce?

Select one of the following:

  • Account = Timwe
    Partner = Etisalat
    Contact Role = Adia Sowho (Head of VAS, Etisalat Nigeria)

  • Account = Etisalat
    Partner = Timwe
    Contact Role = Francesco Pina (Campaign Manager, Timwe)

  • Account = Timwe
    Partner = Leave Empty
    Contact Role = Adia Sowho (Head of VAS, Etisalat Nigeria)

Explanation

Question 23 of 38

1

You have just completed a successful call with the CTO at O2 UK. This meeting was scheduled through the assistant of the CTO after many follow-ups. What do you do?

Select one of the following:

  • Sit back and relax - you did a good job on the call

  • Create a "New Event" on Salesforce under O2's Account (select "Scheduled Call" as Type). Then, create a Note under O2's Account to summarise the call outcome and share with 'Tiger Team' group.

  • Create a "New Event" on Salesforce under O2's Account (select "Meeting" as Type). Then, create a Note under O2's Account to summarise the call outcome.

  • Create a "New Event" on Salesforce under O2's Account (select "Scheduled Call" as Type). Then, enter the notes from the call under the field "Description" within the Event screen.

Explanation

Question 24 of 38

1

Contact Roles can only be classified as one of the following: Business User, Decision Maker, Economic Buyer, Economic Decision Maker, Evaluator, Executive Sponsor, X-Factor Judge, Influencer, Technical Buyer, Other

Select one of the following:

  • True
  • False

Explanation

Question 25 of 38

1

Salesforce Notes allow you to create your notes in rich text.

Select one of the following:

  • True
  • False

Explanation

Question 26 of 38

1

All text within a Salesforce Note is fully searchable.

Select one of the following:

  • True
  • False

Explanation

Question 27 of 38

1

Salesforce chatter is...

Select one of the following:

  • Talking about Salesforce when making a drink

  • A new VoIP service

  • A collaboration and sharing tool built into Salesforce

  • A tool to help you find life partners

Explanation

Question 28 of 38

1

Only full Salesforce users can use Chatter.

Select one of the following:

  • True
  • False

Explanation

Question 29 of 38

1

You can not privately message other chatter members. All messages sent through chatter are publicly visible.

Select one of the following:

  • True
  • False

Explanation

Question 30 of 38

1

Who is going to win the 2015 Ashes?

Select one of the following:

  • Australia

  • South Africa

  • Afghanistan

  • England

Explanation

Question 31 of 38

1

The 'Small Operator' pricing model is used for

Select one of the following:

  • Messaging customers with messaging rates under 1000 short message delivery attempts per second

  • Voice customers with revenues under EUR 50m per annum

  • Voice customers with call rates of less than 100 call attempts per second

  • Messaging customers with less than 10 million subscribers

Explanation

Question 32 of 38

1

Professional services are priced...

Select one of the following:

  • ...as a fixed percentage of the equipment price

  • ...on an opportunity by opportunity basis

  • ...based on what we think the customer will pay

Explanation

Question 33 of 38

1

For a 3-year OpEx deal, payments are due...

Select one of the following:

  • Quarterly in advance

  • Quarterly in arrears

  • Biannually in advance

  • Biannually in arrears

Explanation

Question 34 of 38

1

Under the rapid process, what does the letter P stand for?

Select one of the following:

  • Pull Data

  • Perform

  • Punish Decision Makers

Explanation

Question 35 of 38

1

Who drives the customer proposal/quote approval process?

Select one of the following:

  • CEO

  • Sales Director

  • Product Marketing

  • Customer Delivery Manager

Explanation

Question 36 of 38

1

A separate expenses request is required for each item you want to purchase.

Select one of the following:

  • True
  • False

Explanation

Question 37 of 38

1

True or false, only Support have access to team support?

Select one of the following:

  • True
  • False

Explanation

Question 38 of 38

1

Who wears the coolest tie at Telsis (excluding the sales directors)?

Select one of the following:

  • Gary Scott

  • Paul Knox-Kennedy

  • Peter White

  • Tom Paterson

Explanation

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