ndurment
Quiz by , created more than 1 year ago

This short quiz will test your knowledge on the delivery capabilities within our store and distribution channels.

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ndurment
Created by ndurment almost 9 years ago
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DTC Delivery Quiz

DTC Delivery Quiz

Question 1 of 10

1

Which of the following will not typically fall in the next day delivery category?

Select one of the following:

  • ATD online orders

  • Tire Network orders

  • Store Transfers

  • 3rd party distributor orders

Explanation

Question 2 of 10

1

A customer in in Fresno calls at 3pm on a Tuesday afternoon and wants tires that are in the Tire Network warehouse. When would be the earliest you can schedule their appointment?

Select one of the following:

  • Any time Wednesday morning

  • Any time Wednesday afternoon

  • Any time Thursday morning

  • Any time Thursday afternoon

  • Anytime Friday

Explanation

Question 3 of 10

1

A customer in Hemet orders a set of tires first thing Monday morning. The tires are in the North Hollywood warehouse. When is the earliest you could schedule an installation appointment for your customer?

Select one of the following:

  • Same day - Evening

  • Next day - Morning

  • Next day - Afternoon

  • 48 hour turn around

Explanation

Question 4 of 10

1

A customer in Rancho Santa Margarita calls in for tires at 10:15am on a Friday morning and needs tires from Tire Network. When is the earliest you can schedule an installation appointment?

Select one of the following:

  • Same day in the evening

  • First thing Saturday morning

  • Saturday any time after 12pm

  • 48 hour turn around

  • Monday any time

Explanation

Question 5 of 10

1

A customer in Fresno calls in and wants a set of 4 tires that are in ATD. It's Thursday @ 2:37pm. Whats the earliest you can set an appointment time for?

Select one of the following:

  • Friday morning

  • Friday afternoon

  • Anytime Saturday

  • Anytime Monday

Explanation

Question 6 of 10

1

A customer calls in Tuesday morning at 9:30am for the Burbank location. He wants to get tires installed the following day before work and asks for an 8am appointment time. The tires he wants are in the Tire Network warehouse. It would be ok to schedule the customer for the time he has requested.

Select one of the following:

  • True
  • False

Explanation

Question 7 of 10

1

At the end of the day on Monday, you speak with a customer who is in Corona about a set of 4 tires that are in our Lake Forest store and need to be transferred. When is the soonest you could schedule an installation appointment for this customer in Corona?

Select one of the following:

  • Tuesday after 12pm

  • Wednesday after 12pm

  • Thursday after 12pm

  • Friday after 12pm

Explanation

Question 8 of 10

1

A customer in Clovis calls at 3:15pm on a Friday afternoon and wants an appointment for Sat. at 2pm. The tires are currently in the Tire Network warehouse. It would be OK to set this appointment time with this customer.

Select one of the following:

  • True
  • False

Explanation

Question 9 of 10

1

It's 10:52am .. ATD has a set of 4 tires in stock for a customer that is asking for a 3pm appointment. What should you do?

Select one of the following:

  • Call ATD and see if they can get delivered.

  • Tell the customer you need to reschedule

  • Set the appointment and let the store handle it

  • Go on break and worry about it later

Explanation

Question 10 of 10

1

Who's responsibility is it to make sure tires are in stock and can be delivered in time for the appointment?

Select one of the following:

  • Sales Rep

  • Sales Manager

  • Store Manager

  • Warehouse

Explanation

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