Which of the following will not typically fall in the next day delivery category?
ATD online orders
Tire Network orders
3rd party distributor orders
A customer in in Fresno calls at 3pm on a Tuesday afternoon and wants tires that are in the Tire Network warehouse. When would be the earliest you can schedule their appointment?
Any time Wednesday morning
Any time Wednesday afternoon
Any time Thursday morning
Any time Thursday afternoon
A customer in Hemet orders a set of tires first thing Monday morning. The tires are in the North Hollywood warehouse. When is the earliest you could schedule an installation appointment for your customer?
Same day - Evening
Next day - Morning
Next day - Afternoon
48 hour turn around
A customer in Rancho Santa Margarita calls in for tires at 10:15am on a Friday morning and needs tires from Tire Network. When is the earliest you can schedule an installation appointment?
Same day in the evening
First thing Saturday morning
Saturday any time after 12pm
Monday any time
A customer in Fresno calls in and wants a set of 4 tires that are in ATD. It's Thursday @ 2:37pm. Whats the earliest you can set an appointment time for?
A customer calls in Tuesday morning at 9:30am for the Burbank location. He wants to get tires installed the following day before work and asks for an 8am appointment time. The tires he wants are in the Tire Network warehouse. It would be ok to schedule the customer for the time he has requested.
At the end of the day on Monday, you speak with a customer who is in Corona about a set of 4 tires that are in our Lake Forest store and need to be transferred. When is the soonest you could schedule an installation appointment for this customer in Corona?
Tuesday after 12pm
Wednesday after 12pm
Thursday after 12pm
Friday after 12pm
A customer in Clovis calls at 3:15pm on a Friday afternoon and wants an appointment for Sat. at 2pm. The tires are currently in the Tire Network warehouse. It would be OK to set this appointment time with this customer.
It's 10:52am .. ATD has a set of 4 tires in stock for a customer that is asking for a 3pm appointment. What should you do?
Call ATD and see if they can get delivered.
Tell the customer you need to reschedule
Set the appointment and let the store handle it
Go on break and worry about it later
Who's responsibility is it to make sure tires are in stock and can be delivered in time for the appointment?