What is the common information effect?
What are effects/consequences for the hidden profile?
What are the steps to establish procedurally fairness?
What is a hidden profile?
Describe Management by exception
What is active MBE?
What are the types of transactional leadership?
Why is monitoring team size important to avoiding groupthink?
What is passive MBE?
What effect/consequences does the common information effect have?
What prevents pre-mature closure on a solution and extends problem analysis and evaluation
What can you do to avoid decision-making pitfalls as a group?
What is shifting to "System Two"
Why is providing a face-saving mechanism for teams important in avoiding groupthink?
What is the "Risk Technique" when trying to avoid groupthink?
Most teams can generate high-quality decision alternatives, but frequently fail to adopt them as preferred solutions, why?
Why should you invite different perspectives when making group decisions?
Go to the balcony, step to their side, reframe, build them a golden bridge and use power to educate is part of what strategy?
What leads to more risky decision making, add stress and impairs the team's effectiveness to making decisions?
What is contingent reward?
What is the Decision-making Checklist?
What is the idea behind appointing a devil's advocate?
Is it better to have contrived dissent or genuine dissent?
What all is included in the Reframe step of the Breakthrough Strategy?
What enhances the problem solving and idea-generation phases; as well as, performance quality when teams are forced to identify.....what?
What does BATNA stand for?
Setting limits, avoiding the bystander effect, avoiding tunnel vision, recognizing sunk cost, avoiding bad moods, and having an external review all help do what?
Describe the "go to the balcony step"
Doing the oppostive of what they are expecting, showing empathy, respect, acknolwedge their poitns and feels, share info, build trust is part of what step in the Breakthrough Strategy?
What dimsion of transformational leadership is the following referring to?
"The leader behaves in admirable ways that cause followers to identify with the leader... leaders display conviction, take stands, and appeal to followers on an emotional level"
To be more like a coach, empowering, team members are seen as future leaders not followers is what kind of leadership?
What does building a Golden Bridge entail?
What are the dimensions of transformational leadership?
What should you do if you want to "intellectually stimulate" followers within transformational leadership?
The degree to which the leader attends to each follower’s needs, acts as a mentor or coach to the follower, and listens to the follower’s concerns and needs is what within transformational leadership?
What two things make up "intellectual stimulation" for transformational leadership?
Within transformational leadership what is "inspirational motivation"?
When you talk enthsiastically about what needs to be accomplished and articulate a compelling vision of the future you are doing what within transformational leadership?
Cognitive Ability
Being aware and managing your own and others emotions to discriminate between different feelings and label time appropriately and use emotional info to guide thinking and behavior. For example can you read your teammates true emotions even when they are trying to hide them is displaying what?
Indeed, groups with activated ______________ are more likely to form coalitions, experience conflict, and have lower satisfaction and lower group performance than groups with dormant ______________.
How are emotional intelligence and cognitive intelligence related?
Evaluation apprehension/conformity, free-riding/social loafing, production blocking, and performance matching are all threats to what?
This type of recognition refers to an individual and/or group provding contingelty informal genuine acknowledgement, approval and appreciation for work well done
Are men or women viewed as more indpendent, assertive and rational-autocratic?
"________ is considered to be important in teams because it predicts behavior and performance
What are things you can do to improve creativity?
True or false: women are viewed as more emotional, relationship focused-democratic
What are weak ties?
What does LMX stand for?
"_________________ focuses on the relationship that leaders develop with particular suborinates and what leaders of subordinates offer and receive in such relationships"
Describe Level 3 trust repair?
What are the advantages and disadvantages of the LMX theory?
What is formal recognition?
When groups are under threat and desire to change, who do they favor: men or women leaders?
What is the mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action
How many levels are there to repair trust? And what are they?
What is the following an example of:
Positive rp: risk-averse, take the gain
Negative rp: risk-seeking, gamble to try to remove loss
What should you do at a Level 1 repair trust situation?
The follower is an exmple of what? Like "oh look that successful team has lunch together = that means we should have lunch together"
What Level of trust repair is the following? "–Observers subtract the effect of the situation and attribute what remains to the actor
•Provide an external excuse
•Provide a justification"
What all should be considered for Job Design?
What are the four main principlas for Goal Setting?
What is the halo effect?
What is C.A.N.O.E.
What are the symptoms of groupthink?
How does framing work?
Does the halo bias only work with postive facts about someone or something?
Why is goal commitment so vital?
What is the best indicator for an individual's team performance?
How challenging should you set goals?
How important is feedback when setting goals?
What are ways you can help with Goal Commitment?
When someone tells you have are low in Neuroticsim does that mean you have high emotional stability?
The following is an example of what kind of interview question? "“A coworker is attending to a customer at the store. The customer begins to get angry about the price of a pair of pants he tried on because he wants to use an expired Grouponand the coworker won’t let him. He begins to shout a yell and physically intimidate the coworker. What would you do in this situation?”
What is learned helplessness?
What does KSA stand for?
This is an example of what technique? "When people were told that two cupcakes cost $0.75, 40% bought the cupcakes. When they were told that one cupcake cost $0.75 and another would be ‘thrown in’ for free, 73% bought the cupcakes."
What is the difference between Learning vs. Performance goals?
What are some examples of pay structures for performance?
The following is an example of what? ". Asked people to put an ugly “Drive Carefully” sign in their front yard. 76% said yes if they had previously agreed to put a 3x3 inch safe driving sticker in their front window (versus 17%)."
What is an exmample the "door-in-the-face technique?"
The following is an example of what kind of interview question? “Tell me about a time when you had to resolve a conflict between a coworker and a customer or supplier. How did the conflict come about, what were the steps you took to resolve it, and what was the eventual conclusion?”
Which one is better strcutred or unstrcuted interviews?
How does mood impact creativity?
