Quiz 2

Question 1 of 25

Medal-premium 1

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.

Select one of the following:

  • True
  • False

Question 2 of 25

Medal-premium 1

System used to gain access to CFG environment. Contains all tools needed to service callers.

Select one of the following:

  • Citrix

  • XenApp

  • Active Directory

  • Active Role Server (ARS)

Question 3 of 25

Medal-premium 1

CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.

Select one of the following:

  • AD Web Tool

  • Active Directory

  • Touchpoint

  • Citrix

Question 4 of 25

Medal-premium 1

Top 3 Browsers used as of today?

Select one or more of the following:

  • Chrome

  • Firefox

  • Internet Explorer

  • Safari

Question 5 of 25

Medal-premium 1

CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.

Select one of the following:

  • True
  • False

Question 6 of 25

Medal-premium 1

During Branch Support Calls, agents are expected to talk with:

Select one or more of the following:

  • Tellers

  • Teller Managers

  • Bankers

  • Banker Managers

Question 7 of 25

Medal-premium 1

Branch Machines do have Shared Drive Access.

Select one of the following:

  • True
  • False

Question 8 of 25

Medal-premium 1

Once machine is booted up only application the user will see is the Retail Page.

Select one of the following:

  • True
  • False

Question 9 of 25

Medal-premium 1

Naming Standard for ALL workstations:
WPWKIL001129800 (IL - ____________)?

Select one of the following:

  • Illinois

  • Indiana

  • Idaho

  • India

Question 10 of 25

Medal-premium 1

_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.

Select one of the following:

  • Active Directory

  • ARS

  • Touchpoint

  • Retail Home Page

Question 11 of 25

Medal-premium 1

CFG Email policies does not allow to send or receive emails.

Send/Receive max = 5MB
Default mailbox size 1000MB.

Select one of the following:

  • True
  • False

Question 12 of 25

Medal-premium 1

__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.

Select one of the following:

  • Bank Leads

  • Rapid Response

  • Active Directory Roles

  • Active Directory

Question 13 of 25

Medal-premium 1

Teller application is used for deposit/withdraw of accounts
Teller application connects to the teller server located in the branch. Works with host.
Teller server is Windows XP Server

Select one of the following:

  • True
  • False

Question 14 of 25

Medal-premium 1

Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.

Select one of the following:

  • Virtual Computing System

  • ARS

  • Active Directory

  • HP Service Manager 9

Question 15 of 25

Medal-premium 1

3 Parts to the Passbook

Select one or more of the following:

  • Printer

  • Pinpad

  • Systech Device

  • Hub

Question 16 of 25

Medal-premium 1

Tool used for verifying user's challenge information before resetting a password.

Select one of the following:

  • Psynch

  • Voice Trust

  • Tira

  • VCS

Question 17 of 25

Medal-premium 1

Citizens End User Support Toll Free Number

Select one of the following:

  • 1-800-821-6117

  • 1-888-777-2592

  • 1-888-511-2191

  • 1-888-716-4822

Question 18 of 25

Medal-premium 1

Tool used to reset passwords for the FMF Verify application.

Select one of the following:

  • ARS

  • CLCS

  • Accurint

  • AD

Question 19 of 25

Medal-premium 1

EPOC stands for Eastern Providence Operations Center

Select one of the following:

  • True
  • False

Question 20 of 25

Medal-premium 1

BCP stans for Business Continuity Plan

Select one of the following:

  • True
  • False

Question 21 of 25

Medal-premium 1

Name some Key Commercial Banking Products & Services of CFG

Select one of the following:

  • Asset Finance (including leasing)

  • Commercial Lending

  • Not For Profit

  • Commercial Deposit Services

Question 22 of 25

Medal-premium 1

Branch Machines are connected only to the Branch Domain

Select one of the following:

  • True
  • False

Question 23 of 25

Medal-premium 1

CAL stands for?

Select one of the following:

  • Customer Assistance Line

  • Customer Award Line

  • Customer Air Line

  • Customer Acceptance Line

Question 24 of 25

Medal-premium 1

When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.

Select one or more of the following:

  • Clear Internet Cache

  • Clear Browsing History

  • Reset Internet Explorer Settings

  • Relaunch Internet Explorer

Question 25 of 25

Medal-premium 1

CLIK2 is a local based application used by Branch users as their Knowledge Base

Select one of the following:

  • True
  • False
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