A user states that they see a warning on their screen about an IP conflict. Which of the following is most likely the cause?
A static IP address is assigned to the workstation
A bad router
A bad switch
The computer is getting an APIPA address
A user reports their laptop battery will not charge. Which of the following would be check first in order to narrow down the issue?
Check the AC voltage at the outlet using the multimeter
Remove the battery and power the laptop using the AC adapter
Remove the Battery and place it in another laptop to see if it works
Use a Multimeter to check the output voltage from the ac adapte
A user is having trouble printing to a network printer on a wired network, and the user is able to access the Internet. The user states that other people in the department are able to print to that network printer with no issues. Which of the following should the technician do FIRST to troubleshooting this issue?
Update the Ethernet drivers
Run IPCONFIG on the user’s computer
Restart the user’s print spooler
Check the Ethernet cable on the printer
In order to prevent read errors on a hard drive, which of the following maintenance tools should be set to a regular schedule?
C$ is an example of which of the following?
Mapped network drive
Which of the following actions can Power Users perform?
Create local users accounts
Backup the operating system and system file
Install computer applications that require administrative privilege
Modify any local user account
Which of the following would NOT be a means of synchronizing data from an Android phone
A SOHO user has asked a technician to configure email functionality with a desktop email client. Which of the following protocols needs to be configured so the user can send email to other user
A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?
Disable the onboard video card
Adjust the resolution of the laptop
Reinstall video driver in windows operating system
Connect an external monitor to the laptop
A SOHO network with nine workstations all connected to a switch is located in a room that visitors can enter. A technician wants to make the network secure from visitors. Which of the following would be the BEST solution?
Enable QoS settings
Create strong network usernames and passwords
Disable all unused ports on the switch
Ask administration to label the room off limits to visitor
A technician has been dispatched to assist a user who is unable to login to the company computer. Which of the following should the technician do FIRST
Verify that the system is functioning properly before proceeding further
Establish a plan of action to fix the user’s password issue
Test the user’s theory on why the computer does not accept the password
Ask the user if they have recently changed their password
A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support
A user Anne, downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app?
Install a recovery image
Allow apps from unknown source
Enable never field Communication
Gain root access
A technician needs to install company specific software on 150 new laptop that will be running Windows XP Professional. Which of the following of installations should the technician use
A technician discovers a pc has a virus on it. Which of the following should the technician do to remediate this?
Create a system restore check point, run antivirus software, and create another check point when the PC is clean
Disable system restore, run antivirus software, and re-enable system restore when the PC is clean
Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean
Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean
A user has a problem with the touchpad on their windows XP notebook. The problem startedafter a new manufacturer hardware update was installed which of the following should a technician do FIRST to troubleshoot this problem?
Edit the device properties in the Registry
Call the manufacturer support line
Use rollback driver in device manager
Update the OS to the latest service pack.
An android smartphone is MOST likely to have which of the following types of user-accessible storage in contrast to a traditional laptop?
A technician would MOST likely use Windows PE on a windows 7 system to perform which of the following functions?
Install new programs outside of the OS
Fix file system issues outside of the OS
Print specialized reports of processes stating at boo
Install new hardware with appropriate drivers
When comparing an ATX 20-pin power cable to an ATX 24-pin power cable, which of the following voltage values is found on the four extra pins
+3.3v, +5v, and two grounds
+3.3v, +5v, +12v, and ground
+3.3v, -5v, +12v, and ground
+5v, -5v, +12v, and ground
A technician has recently installed some new memory in a pc. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause?
The CPU is incompatible with the memory
Something is obstruction one of the fans
One of the hard drives is failing
The new memory is over heating
A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced
Improper slot installation
Which of the following file systems has a 4GB file size limit?
User is concerned because their web browser is no longer going to the correct page when a URL is entered, and their home page has been changed, which of the following should be checked for proper configuration?
Local host file
Alternate addressing tab
Which of the following requirements must be considered when implementing virtual servers with sensitive information?
A technician is tasked with implementing the principle of least privilege to secure a file server so that only authorizedusers can modify company documents. Which of the following should the technician implement to comply with the request?
Create a folder hierarchy, disable inheritance and assign user’s permissions to specific
Create a shared folder and grand full administrative rights only to the users who need to modify company documents
Create a shared folder and only provide read access to all user regardless of their role
Create a folder tree hierarchy, enable inheritance and assign user’s permissions to specific folders
Which of the following statements BEST describes client side virtualization?
Using another machine to improve the performance of the current machine
Using a virtual reality interface to access the client
Creating a software based machine inside the physical machine
Creating a virtual desktop PC to assist with building a new machine
Which of the following is the function of Geotracking?
Allows the user to search for locations of hidden prizes left by others
Provides location updates on mobile mapping applications
Displays location information on a mobile phones pictures
Allows tracking the location of a lost or stolen phone
A technician sends an email to an employee in the fiancé office telling them they need to change
their password right away. The technician then walks into the employees office to observe as the
password is being changed. Later, the employee in the finance office reports that their password was
compromised. Which of the following is the MOST likely cause?
A technician wants to see if the computer has a route to a remote network. Which of the following
commands will display the routing table of the PC?
which of the following optical drives is the MINIMUM required to install windows 7 professional
from optical media?
A home user has forgotten their password and cant log into their windows xp home PC . they do not want to lose any information . which of the following should be FIRST, assuming that the user set up the PC
RRestart in safe mode and log in as administrator
Use third party software to change password
RE-install the OS from the resource CD
Log in as administrator from startup screen
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in
order to narrow down the issue?
Check the AV voltage at the outlet using a Multimeter
Remove the battery and power the laptop using the AC adaptor
Remove the battery and place it in another laptop to see if it works
Use a Multimeter to check the output voltage from AC adaptor.
A workstation is powered up and displays a “Missing Operating System” message. Which of the
be the causes of this error? Select TWO
OS requires a critical update
Corrupt startup file
Company is looking to implement a simple security mechanism to prevent data loss in the event of
misplaced company smartphones. Which of the following techniques, in combination, would provide
this functionality? Select TWO
Synchronization of email, contacts and calendar entries
Remote radio disabling
Remote file backup
Auto password lock
which of the following describes the main difference between a laptop and a tablet?
There are no field serviceable parts
Tablets have a multitouch interface
Tablets are typically not upgradeable
Tablets use solid state drives for storage
A technician needs to delete a directory while at a command prompt on a windows XP machine.
Which of the following commands should be used?
A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn it off for 5-10 minutes and then turn it on again, it will run just fine for 15 -20 minutes before starting the noise again. The technician finds no problems with any of the internal fans.
Which of the following is the most likely issue?
Defective ram has been installed in one slot
Heatsink is defective or needs to be reseated
Incorrect voltage selection on power supply
CPU is not compatible with the video card
A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?
Open up the command prompt and type SFC/ SCANNOW
Open task manager and stop running SERVICES processes
Open up MSCONFIG and remove the application from the startup tab
Open a command prompt and type REGSV32 SYSMAIN.DLL –U
A technician is attempting to troubleshoot a network connectivity issue between two offices in
different countries. Which of the following command line tools will help identify the point of failure
along the connectivity path?
A technician is asked to create a login for each member of a four person family, on a home computer
running windows 7. The parents need to have administrative access but the children need to be
standard users. Which of the following control panel icons should the technician select to create these logons?
User account control
A user reports that the there is a slight discoloration effect on the CRT. Which of the following
would a technician perform to resolve this issue?
Install a new video card
Replace the VGA cable on the monitor
Update the video card drivers
Degauss the monitor
Which of the following requires desktop software to synchronize contacts with the PC?
A vehicle GPS device
An unattended install is MOST likely used for which for the following scenarios?
When a technician has a workstation with a defective optical media drive
When a technician is going to be on vacation, but wants to configure a system at
a certain time while gone
When a technician wises to update a user’s system without the user’s knowledge
When a technician has numerous network connected workstations to image.
A technician has booted a computer several times. Each time the technician
observes a BSOD with the same stop error. This indicates which of the following?
Incorrectly set hard drive jumpers
Failing hard drive
Failing network card
a user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause?
The user did not gently shake the toner prior to installation
The laser motor is failing and causing uneven dispersion to the developer
The paper tray size is set incorrectly
The fuser in the printer is not warming to a proper temperature
A technician is dispatched to a business where it is discovered that two psychical hard drives in a
RAID 5 configuration have failed. Which of the following is the BEST solution?
Replace the whole array; the other drives will soon fail
Replace the two failed drives and restore from the latest backup
Replace only one drive and restore from the latest backup
Replace on drive at a time and allow the raid to rebuild
a technician has imaged windows 7 to a new drive and installed it into the PC. The PC, however, will
not boot the new disk. Using the recovery console, which of the following should the technician try
Select the bootable partition in fdisk
Fix the master boot record with fdisk
Use the bootcfg/ rebuild command to recreate the mbr
Mark the disk active in diskpart
Mark the partition as clean in disport
which of the following are characteristics of a strong password?
Hard to guess
Cannot be reversed
Uses dictionary words
Uses special characters
Can be encrypted
a remote user reports that their laptop will not power up. The technician has the user reseat the
power connections to the wall, the power supply, and the laptop. If it still does not power, which of the
following actions should be performed NEXT?
Completely discharge the battery to recondition it
Check for a green light on the power supply and then reboot
Remove the battery and power up
Ensure the power adapter is the correct wattage
A user has a damaged file and has problem booting up. Which of the following the BEST choice to
repair a corrupted WINDOWS XP boot file?
A user is experiencing frequent reboots of their PC. Which of the following should be checked FIRST?
A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. The
802.11a access point is located in one of the corners of a square office with 100 meters walls, while the
user's office is on the opposite corner. The user's laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. Which of the following is the reason
the user is unable to connect to the internet
802.11a only support ad-hoc mode
The laptop nic is faulty
Rf signal is not received from the wap
The printer is not connected to the wap
A laser printer is printing images tilted on the page. Which component is the problem?
Paper registration assembly
Laser scanner assembly
Which of the operating system can be upgraded to windows 7 professional?
Windows 7 enterprise
Windows vista home premium
Windows XP professional
Windows vista business
Which of the following should a technician us to troubleshoot a software RAID "predictive failure"
Raid controller logs
Windows application logs
An administrator is asked to review a file on a local hard drive. The file appears to contain multiple
conversations from emails, chat sessions, and various word processing files that were accessed during the past several days. The user advise the administrator this was not the file she had created. The file is
most likely created by which of the following?
Which of the following security threats designed to get user to make a purchase? (Select 2)
Which of the following Windows XP location or utilities contains startup commands for the
programs that are running?
A customer notifies a problem with the trackpad on their laptop. The technician questions the
individual about the recent changes, though none can be identified. The technician speculates that the
recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the
following stops should the technician take next?
Establish a plan of action
Take steps to resolve the problem
Confirm the theory
Question the user further
A computer is displaying an "operating system is not found "error whenever it is powered on. The
computer is secured in a cabinet, so that only the front panel is accessible. The technician boot from a
windows installation CD and finds that there is a windows folder on the computer. Before attempting a reinstallation of the operating system, which of the following should the technician do next?
Change the boot order in the bios so that hard drive is the first boot order
Start the recovery console from the windows installation cd and run fdisk
Start the recovery console from the windows installation cd and run a chkdsk /r
Perform a side by side installation of windows on the hard drive from the installation CD
Print specialized reports of processes starting at boot
a technician wants to reformat a hard drive so the operating system and all programs can be
reinstalled. Which of the following methods should the technician use to provide minimal date
destruction to the drive?
Low level format
Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test
page from the front panel of the printer and the printer has an IP. Which of the following is the cause of
Spooler service has stopped
The USB cable is unplugged
The printer has no ink
The fuser needs to be replaced
After performing a wireless survey, a technician reports the following data:
WAP 1 6
WAP 2 8
WAP 3 9
Which of the following channels should the technician use for the SOHO WAP to be installed next?
Which of the following should be disabled in order to prevent anonymous network access of local
File and folder inheritance
Simple file sharing
Which of the following can be used to help recover a lost smartphone?
Remote support software
NFC enabled device
GPS navigation software
A user is unable to reach certain internet sites and is being redirected to other sites. Which of the
following Control Panel Locations could provide information to resolve this issue?
Internet Options > connections
System > advanced
Internet options > security
a small business owner is concerned about any non businessowned devices being connected to their network. Which of the following actions would be the MOST secure way to ensure that only business owned devices can connect?
Enable MAC filtering on the router
Remove all extra patch cables from open ports
Secure the router and switches in a locked room
Disable the DHCP service on the router
Joe, a user, reports that random pages are being printed on his printer. Which of the following can mitigate this occurring?
Enable static IP’s
Change the network frequency
Change the default encryption key
Disable the SSID broadcasting
a technician receives a call that a remote user’s laptop is not powering up. Before going to the
user’s site, which of the following should the technician advise?
Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on
Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully functional and charged condition
Ask the user if the laptop is plugged into a power strip that also powers a high
-draw device, such as a laser printer.
Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.