PHA 5103 practice quiz (mod4)

Question 1 of 12

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Which of the following is NOT an element in the communications model?

Select one of the following:

  • sender

  • message

  • receiver

  • translator

Question 2 of 12

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True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.

Select one of the following:

  • True
  • False

Question 3 of 12

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Which of the following is correct about barriers?

Select one of the following:

  • affect the accuracy of the communication exchange

  • not important in communication

  • a and b

  • none of the above

Question 4 of 12

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Which of the following is NOT correct about nonverbal expressions?

Select one of the following:

  • mirror innermost thoughts and feelings

  • convey attitudes and emotions

  • difficult to fake during an interpersonal interaction

  • all of the above are correct

Question 5 of 12

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Which of the following is an important nonverbal element?

Select one of the following:

  • kinesics

  • proxemics

  • a and b

  • none of the above

Question 6 of 12

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Which of the following is NOT one of the skills of effective listening?

Select one of the following:

  • summarizing

  • paraphrasing

  • empathic responding

  • all of the above are skills

Question 7 of 12

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Which of the following is an outcome to quality of communication?

Select one of the following:

  • patient recall of information

  • patient adherence

  • patient satisfaction

  • all of the above are outcomes

Question 8 of 12

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Which of the following is NOT considered a tip to prevent non-verbal communication?

Select one of the following:

  • eye contact

  • lean slightly toward patient

  • open posture

  • all of the above prevent non-verbal communication

Question 9 of 12

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True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting

Select one of the following:

  • True
  • False

Question 10 of 12

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True or false: Feedback to show understanding is when repeating word for word what the patient said.

Select one of the following:

  • True
  • False

Question 11 of 12

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True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.

Select one of the following:

  • True
  • False

Question 12 of 12

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True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.

Select one of the following:

  • True
  • False
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PHA 5103 practice quiz (mod4)

sara wu
Quiz by , created over 1 year ago

PHA 5103 practice quiz (mod4)

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sara wu
Created by sara wu over 1 year ago
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