PHA 5103 Mod 7 practice quiz

Question 1 of 17

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Which of the following best describes assertiveness?

Select one of the following:

  • putting needs or wants of the people above their own

  • speaking up for yourself always

  • initiate communication in a way that conveys their concern and respect for others

  • beneficial effects for short term

Question 2 of 17

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Standing up for oneself and solving interpersonal problems that doesn't damage relationships is considered which type of behavior?

Select one of the following:

  • collaborative

  • assertive

  • aggressive

  • passive

Question 3 of 17

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Which of the following is NOT a skill needed for assertive communication?

Select one of the following:

  • expressing appreciation to criticism

  • encouraging assertiveness in others

  • expressing opinions and feelings appropriately

  • putting needs or wants of the people above their own

Question 4 of 17

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Which of the following is NOT an assertiveness technique?

Select one of the following:

  • setting limits

  • making requests

  • ignoring provocations

  • all of the above are correct

Question 5 of 17

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What is the MOST important assertive skill in relating to patients?

Select one of the following:

  • willingness to initiate communications

  • encourage patients to be more assertive

  • establish a common ground

  • assuring that your rights are respected

Question 6 of 17

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What is one way of responding to being criticized?

Select one of the following:

  • fogging

  • delaying a response

  • walk away

  • a and b

Question 7 of 17

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T/F: Problem solving process focuses on the physician's goal of helping the patient.

Select one of the following:

  • True
  • False

Question 8 of 17

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How is aggressive different from passive behavior?

Select one of the following:

  • aggressive is being selfish and greedy.

  • humiliate and dominate others

  • discount own needs and values

  • conveying respect for others

Question 9 of 17

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Which of the following is an outcome of aggressive behavior?

Select one of the following:

  • opposition by others

  • resenting your co-workers

  • respecting others

  • being honest

Question 10 of 17

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Which of the following is appropriate body language?

Select one of the following:

  • avoid using dramatic gestures

  • good eye contact

  • upright posture, but lean forward a bit

  • all of the above

Question 11 of 17

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How do you control your emotions?

Select one of the following:

  • push emotions deep down

  • maintain neutral composure

  • keep your voice even and firm

  • avoid discussing emotional topics

Question 12 of 17

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Which of the following is NOT a way to encourage patient assertiveness?

Select one of the following:

  • train staff to be attentive to patients

  • give patients a list of common questions

  • initiate conversations with patients

  • thank patient when they bring a perceived problem to your attention

Question 13 of 17

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T/F: Physicians tend to decline pharmacist's therapeutic recommendations, because pharmacists don't have all the information.

Select one of the following:

  • True
  • False

Question 14 of 17

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What was the mean cost avoidance due to interventions in the VA center by pharmacists?

Select one of the following:

  • 1000 per month

  • 1 million per year

  • 700 per recommendation

  • 5 million per year

Question 15 of 17

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How does the pharmacist propose a solution?

Select one of the following:

  • suggest a plan for implementing change

  • provide alternative ways of resolving the problem

  • avoid calling without suggestions or plans

  • all of the above are correct

Question 16 of 17

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Which of the following is NOT tip in communicating with physicians?

Select one of the following:

  • avoid "did you know"

  • be concise

  • stay focused on the goal to help patient

  • all of the above are tips

Question 17 of 17

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Which of the following is CORRECT about being assertive?

Select one of the following:

  • all you have control of is your own behavior

  • communicate in the most reasonable, respectful way

  • optimizes your chance that others with communicate with you in a similar way

  • all of the above are correct

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PHA 5103 Mod 7 practice quiz

sara wu
Quiz by , created about 1 year ago

PHA 5103 Mod 7 practice quiz

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sara wu
Created by sara wu about 1 year ago
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