Which of the following best describes assertiveness?
putting needs or wants of the people above their own
speaking up for yourself always
initiate communication in a way that conveys their concern and respect for others
beneficial effects for short term
Standing up for oneself and solving interpersonal problems that doesn't damage relationships is considered which type of behavior?
Which of the following is NOT a skill needed for assertive communication?
expressing appreciation to criticism
encouraging assertiveness in others
expressing opinions and feelings appropriately
Which of the following is NOT an assertiveness technique?
all of the above are correct
What is the MOST important assertive skill in relating to patients?
willingness to initiate communications
encourage patients to be more assertive
establish a common ground
assuring that your rights are respected
What is one way of responding to being criticized?
delaying a response
a and b
T/F: Problem solving process focuses on the physician's goal of helping the patient.
How is aggressive different from passive behavior?
aggressive is being selfish and greedy.
humiliate and dominate others
discount own needs and values
conveying respect for others
Which of the following is an outcome of aggressive behavior?
opposition by others
resenting your co-workers
Which of the following is appropriate body language?
avoid using dramatic gestures
good eye contact
upright posture, but lean forward a bit
all of the above
How do you control your emotions?
push emotions deep down
maintain neutral composure
keep your voice even and firm
avoid discussing emotional topics
Which of the following is NOT a way to encourage patient assertiveness?
train staff to be attentive to patients
give patients a list of common questions
initiate conversations with patients
thank patient when they bring a perceived problem to your attention
T/F: Physicians tend to decline pharmacist's therapeutic recommendations, because pharmacists don't have all the information.
What was the mean cost avoidance due to interventions in the VA center by pharmacists?
1000 per month
1 million per year
700 per recommendation
5 million per year
How does the pharmacist propose a solution?
suggest a plan for implementing change
provide alternative ways of resolving the problem
avoid calling without suggestions or plans
Which of the following is NOT tip in communicating with physicians?
avoid "did you know"
stay focused on the goal to help patient
all of the above are tips
Which of the following is CORRECT about being assertive?
all you have control of is your own behavior
communicate in the most reasonable, respectful way
optimizes your chance that others with communicate with you in a similar way