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What is more important to our customers in our stores ?
Staff showing a genuine personal interest in me
Staff sharing in the excitement of my holiday
Staff recommending appropriate holidays for me
Availability of appointments to talk to relevant consultants
Ease of getting to the store/convenient locations
Having attractive offers on specific holidays
Speed of the booking process
Offering a wide range of different tour operators/holiday providers
Clearly explained pricing and what is included
Staff displaying expert product knowledge
Attractiveness and appeal of window displays
Availability of a private consultation area