Week 1 assessment

Question 1 of 10

Medal-premium 1

If you cannot get to LHDEV, how can you quickly tell what the port assignments are on the POS?

Select one of the following:

  • Use Radviewer

  • Sign the POS into RPOSSupport

  • Use the search function in the knowledge base

  • Check the setting at another store

Question 2 of 10

Medal-premium 1

A store calls in because the Verifone on POS A is frozen. What is the first step according to the knowledge base?

Select one of the following:

  • Unplug verifone

  • Stop Devman, using radviewer

  • Reboot POS

  • Restart Epsilon

Question 3 of 10

Medal-premium 1

The loyalty printer on POS 3 is printing on POS 1, which response is most likely?

Select one of the following:

  • Store moved the loyalty printer from POS 3 to POS 1

  • POS 3 loyalty printer has the same IP address ads POS 1 in Epson Config

  • All of the above

  • None of the above

Question 4 of 10

Medal-premium 1

if the changer on POS B is giving the incorrect change what is the best way to determine if the issue is with the base or the magazine?

Select one of the following:

  • Replace the changer

  • Move the magazine to a different base

  • Check the lever inside of changer

  • None of the above

Question 5 of 10

Medal-premium 1

If a store already has a ticket open for same issue they are calling in about you should create a new ticket.

Select one of the following:

  • True
  • False

Question 6 of 10

Medal-premium 1

The store calls in because their hand held says "Network out of Range", What could be a reason?

Select one or more of the following:

  • Site server is not on the network

  • Date and Time are incorrect

  • Blue Tooth is turned on

  • All of the above

Question 7 of 10

Medal-premium 1

The GM calls and wants a shortcut added to the training PC, we go ahead and add the short cut.

Select one of the following:

  • True
  • False

Question 8 of 10

Medal-premium 1

The store calls in because the crind on Pump 1 says "Busy". What steps can you take?

Select one or more of the following:

  • Reboot POS

  • Reboot Credit

  • Unlock pump in SMtools

  • Resend system info through SSUI

Question 9 of 10

Medal-premium 1

All the POS have MO Error displayed on the bottom of the screen. Now what?

Select one of the following:

  • Pass the call to someone else

  • Advise the store to call Travelers Express or Moneygram

  • Have the store start to sell a Money Order directly from the MO terminal, up to the point where they enter their pin

  • Reboot the MO terminal and all the POS

Question 10 of 10

Medal-premium 1

It is ok to right all your calls down and enter them into the ticketing system at the end of your shift

Select one of the following:

  • True
  • False
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Week 1 assessment

swiley
Quiz by , created about 1 year ago

Week 1 self assessment

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swiley
Created by swiley about 1 year ago
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