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You recently joined ABC bank as a project manager. Your project is within budget, doing well and recently has received several change requests.
The outgoing project manager was using twelve project management processes during the project execution. Given this information, which of the following could be the most likely cause of frequent change requests?
The new project manager was appointed for a very critical project and proper training was not provided.
All stakeholders were not identified.
New methods of communication like email and SMS were not used as part of project communication management.
Very few project management processes were used by the outgoing project manager.
Which of the following statements is NOT true about a project life cycle?
All project life cycles are usually identical.
The level of risk is highest at the start of the project and decreases as the project
The ability of the stakeholders to influence the final characteristics is highest at the start
and gets progressively lower as the project continues.
Cost and staffing requirements usually peak during the intermediate phases.
Which of the following is not an example of a project?
Develop a new product or service or result
Change the password of a user for logging into a bank website
Run a campaign for political office
Implement a new business procedure or process
You have reached the end of the design phase of your project. You decide to call a "phase end review" for obtaining authorization to close the design phase and initiate the next phase (i.e., execution phase) of your project. Your manager disagrees with your suggestion. He wants a "kill point" to formally end the design phase of the project. In this context, you should:
Disagree with your manager because you know that phase end reviews should be used at the end of each phase of the project
Agree with your manager as a kill point is a phase-end review
Escalate this issue to the project sponsor
Take advice from a senior project manager about what should actually be done at the end of each phase of the project
In a kick-off meeting for your project, you provided information to your team about the different process groups to be followed in the project. According to PMI, which are the project management process groups?
Conceptualizing, Initiating, Executing, Monitoring and Controlling, and Closing
Initiating, Planning, Executing, Monitoring and Controlling, and Closing
Initiating, Verifying, Executing, Monitoring and Controlling, and Closing
Initiating, Planning, Executing, Controlling, and Administrative Closure
You were just assigned to take over project from another project manager who is leaving the company. The previous project manager tells you that the project is on schedule, but only because he has constantly pushed the team to perform. What is the FIRST thing you should do as the new project manager?
Check risk status
Check cost performance
Determine a management strategy
Tell the team your objectives
You are assigned as the project manager in the middle of the project. The project is within the baselines, but the customer is not happy with the performance of the project. What is the FIRST thing you should do?
Discuss it with the project team
Renegotiate the contract
Meet with the customer
It is the middle of the project when the project manager is informed by her scheduler that the project control limits are secure. That same morning she receives a note from a team member about a problem he is having. The note says, "This activity is driving me crazy, and the manager of the accounting department won't help me until the activity's float is in jeopardy." In addition, the project manager has emails from a minor stakeholder and 14 emails from team members. While she is reading the emails, a team member walk into the project manager's office to tell her a corrective action was implemented by a team member from the project management office, but was not documented. What should the project manager do NEXT?
Report the documentation violation to the project management office, evaluate the security of the control limits, and review the emailing rules in the communications management plan.
Clarify the reasoning behind documentation being a problem, get the accounting department to assist the team member, and respond to the minor stakeholder.
Add the implemented corrective action to the change log, discuss the value of documentation at the next team meeting, and smooth the team member's issue with the accounting department.
Find out who caused the problem with the accounting department, respond to the minor stakeholder before responding to the other emails, and review the process listed in the communications management plan for reporting concerns with the team member having the documentation problem.
The client demands changes to the product specification that will add only two weeks to the critical path. Which of the following is the BEST thing for the project manager to do?
Compress the schedule to recover the two weeks.
Cut scope to recover the two weeks.
Consult with the sponsor about options
Advise the client of the impact of the change.
During project executing, the project manager determines that a change is needed to material purchased for the project. The project manager calls a meeting of the team to plan how to make the change. This an example of:
Management by objectives
Lack of a change management plan
Good team relations
Lack of a clear work breakdown structure
The project was going well when all of a sudden there were changes to the project coming from multiple stakeholders. After all the changes were determined, the project manager spent time with all the stakeholders to find out why there were changes and to discover any more.
The project work has quieted down when a team member casually mentions to the project manager that he added functionality to a product of the project. "Do not worry"' he says, "I did not impact time, cost, or quality!" What should the project manager do FIRST?
Ask the team member how the need for the functionality was determined.
Hold a meeting to review the team member's completed work.
Look for other added functionality.
Ask the team member how he knows there is no time, cost, or quality impact.
You are asked to prepare a budget for completing a project that was started last year and then shelved for six months. All the following would be included in the project budget EXCEPT:
Which of the following sequences represents straight line depreciation?
$100, $100, $100
$100, $120, $140
$100, $120, $160
$160, $140, $120
This project is chartered to determine new ways to extend the product life of one of the company's medium producing products. The project manager comes from the engineering department, and the team comes from the product management and marketing departments.
The project scope statement and project planning are completed when a stakeholder notifies the team that there is a better way to complete one of the work packages. The stakeholder supplies a technical review letter from his department proving that the new way to complete the work package will actually be faster than the old way.
The project manager has had similar experiences with this department on other projects, and was expecting this to happen on this project. What is the FIRST thing the project manager should do?
Contact the department and complain again about their missing the deadline for submission of scope.
Look for how this change will impact the cost to complete the work package and the quality of the product of the work package.
See if there is a way to change from a matrix organization to a functional organization so as to eliminate all the interference from other departments.
Ask the department if they have any other changes.
Project A has an internal rate of return (IRR) of 21 percent. Project B has an IRR of 7 percent. Project C has an IRR of 31 percent. Project D has an IRR of 19 percent. Which of these would be the BEST project?
An output of the Close Project or Phase process is the creation of:
A project charter
A project management plan
A risk management plan
Which of the following is included in a project charter?
A risk management strategy
Work package estimates
Detailed resource estimates
The business case for the project
Your construction company recently secured a project to build a new overpass on Interstate 10.
You have been appointed as project manager for the assignment. Your company has successfully executed similar projects in the past, and you would like to refer to the past project documents. At what stage of the project should this be done FIRST?
Monitoring and Controlling
Which of the following is NOT a Project Management Knowledge Area?
Project Integration Management
Project Procurement Management
Project Configuration Management
Project Communications Management
You are working as a portfolio manager. Which of the following are you responsible for managing?
Projects and programs
Projects, programs, and operations
Functional work and operations
Which of the following is NOT a characteristic of a project life cycle?
Stakeholder influence, risk, and uncertainty are highest at the start of the project.
Ability of the stakeholders to influence final characteristics of the project`s product increases as the project progresses.
The project life cycle determines which transitional actions at the beginning and end of the project are included, so that the project can be linked to the ongoing operations of the performing organization.
Stakeholder influence, risk, and uncertainty decrease as the project progresses.
Which of the following exhibits the greatest resistance to change?
You are the project manager in a company where you have maximum authority.
To which organizational structure does your company belong?
The dictionary meaning of authority is "power to influence or command thought, opinion, or behavior.”
Your authority as a project manager is greatly dependent on:
Support from functional managers
Support from senior management
Your influencing and leadership skills
While working at the helpdesk of ABC company managing a team, your job primarily involved handling customer queries, analyzing customer feedback, and supervising your team. You have recently been assigned to a new project involving integration of the helpdesk activities with an ERP (Enterprise Resource Planning) package. This project will improve efficiency in the company and help integrate all inter-related activities. In this context, which of the following is NOT a difference between project work and work at a helpdesk?
The objective of the project is to meet strategic objectives of the company. The objective of the helpdesk was to sustain the business.
A project has to be planned, executed, and controlled, and it is not so in the case of helpdesk
As part of the project, you are creating a new information system, but nothing unique was being created as part of the helpdesk activities.
Unlike a project, the helpdesk was an ongoing operational activity.
As a PM for a construction company, you are responsible to Define Scope, Define Activities, Develop Schedule, and Determine Budget. These responsibilities are performed as part of:
Develop a new product or service or result
Change the password of a user for logging into a bank website
Run a campaign for political office
Implement a new business procedure or process
You are responsible for managing a project in your company but you have least authority and have to constantly report to a functional manager. To which organizational structure does your company belong?
In your organization, all large technical projects go through Initiate, Analyze, Design, Implement, Test, and Closeout.
In this context, a project life cycle:
Defines the product life cycle
Defines the project phases
Contains several product life cycles
Has deliverables that must be completed before work starts on the next phase
Your project stakeholder has asked you to create a financial plan for your project. Preparing a financial plan will require:
Program management skills
Industry specific skills
Financial subject matter expertise
Both project management and industry specific skills
You have recently joined as a project manager in a company where they follow a projectized organizational structure.
All your team members work in the same office where you have a lot of independence and authority. Which of the following is NOT an advantage of a projectized organizational structure?
Loyalty to the project
Home for the team members after the project is completed
Efficiency in project organization
As a project manager, you realize that managing project stakeholder expectations is an important priority.
Which of the following is NOT an appropriate strategy for managing stakeholder expectations?
Negative stakeholders must be ignored if the project has to be successfully completed.
Stakeholders have varying levels of responsibility and authority when participating on a project
and these can change over the course of the project life cycle.
Some key stakeholders include project manager, operations management, project team,
customers, and sponsor.
Stakeholder expectations may be difficult to manage, because stakeholders often have very
different or conflicting objectives.
Your company CEO wants to set up a Project Management Office (PMO) in the company.
You have been assigned the responsibility to define the scope of work for the PMO. In this context, which of the following is NOT the function of a PMO?
Help manage shared resources
Bring order and organize communications across projects
Provide support functions like training and mentoring
Define specific strategic objectives
The CEO of ABC bank is concerned about the increase in "call answering time" in the bank`s call center.
The customers have to wait too long for their calls to be answered by an operator. She wants to improve call center processes to decrease the "call answering time." What should the CEO do to address the situation?
Set up a PMO
Assign a very competent project manager to manage activities in the call center
Move to a projected organizational structure
Continue with a functional organizational structure, and try to streamline activities
A project manager is trying to convince management to use more formal project management procedures and has decided to start improving the company's project management by obtaining a project charter for each of his projects. Which of the following BEST describes why a project charter would help the project manager?
It describes the details of what needs to be done.
It lists the names of all team members.
It gives the project manager authority.
It describes the history of similar or related projects.
Linear programming is an example of what type of project selection criteria?
You have been involved in creating the project charter, but could not get it approved. Your manager and his boss have asked that the project begin immediately. Which of the following is the BEST thing to do?
Set up an integrated change control process.
Show your manager the impact of proceeding without approval.
Focus on completing projects that have signed project charters,.
Start work on only the critical path activities.
The engineering department has uncovered a problem with the cost accounting system and has asked the systems department to analyze what is wrong and fix the problem. You are a project manager working with the cost accounting programs on another project. Management has issued a change request to the change control board to add the new work to your project.
Your existing project has a cost performance index (CPI) of 1.2 and a schedule performance index (SPI) of 1.3, so you have some room to add work without delaying your existing project or going over budget. However, you cannot see how the new work fits within the project charter for your existing project. After some analysis, you determine that the new work and existing work do not overlap and can be done concurrently. They also require different skill sets. Which of the following is the BEST thing to do?
Develop a project charter.
Re estimate the project schedule with input from the engineering department.
Validate the scope of the new work with the help of the stakeholders.
Identify specific changes to the existing work.
All technical work is completed on the project. Which of the following remains to be done?
Plan Risk Responses
Create a staffing management plan
Complete lessons learned
Which of the following BEST reflects the phrase"influencing the factors that affect change?
Telling people that changes are not allowed after planning is complete
Determining the sources of changes and fixing the root causes
Adding more activities to the work breakdown structure to accommodate risks
Calculating the impact of changes to date on the project
A work breakdown structure numbering system allows the project team to:
Systematically estimate cost of work breakdown structure elements.
Provide project justification.
Identify the level at which individual elements are found.
Use it in project management software.
The work breakdown structure can BEST be thought of as an effective aid for __________ communications.
Which of the following is a KEY output of the Validate Scope process?
A more complete scope management plan
Customer acceptance of project deliverables
Improved schedule estimates
An improved project management information system
During project executing, a team member comes to the project manager because he is not sure what work he needs to accomplish on the project. Which of the following documents contains detailed descriptions of work packages?
Project scope statement
Scope Management Plan
During which part of the project management process is the project scope statement created?
Monitoring and Controling
The program was planned years ago, before there was a massive introduction of new technology. While planning the next project in this program, the project manager has expanded the scope management plan because, as a project becomes more complex, the level of uncertainty in the scope.
Remains the same
Decreases then increases
As a project manager, you understand the importance of identifying and documenting project risks.
In this context, which of the following statements is true?
Risk identification occurs during the Planning of the project
Risk identification occurs during Monitoring and Controlling of the project
Risk identification occurs during Execution of the project
Risk identification occurs during different project stages depending on the type of the project
During a meeting with some of the project stakeholders, the project manager is asked to add work to the project scope. The project manager had access to correspondence about the project before the project charter was signed and remembers that the project sponsor specifically denied funding for the scope mentioned by these stakeholders. The BEST thing for the project manager to do is to:
Let the sponsor know of the stakeholders' request.
Evaluate the impact of adding the scope.
Tell the stakeholders the scope cannot be added.
Add the work if there is time available in the project schedule.
A new project manager is being mentored by a more experienced PMP-certified project manager. The new project manager is having difficulty finding enough time to manage the project because the project scope is being progressively elaborated. The PMP-certified project manager advises that the basic tools for project management, such as a work breakdown structure, can be used during project executing to assist the project manager. For which of the following can a work breakdown structure be used?
Communicating with the customer
Showing calendar dates for each work package
Showing the functional managers for each team member
Showing the business need for the project
During a project team meeting, a team member suggests an enhancement to the scope that is beyond the scope of the project charter. The project manager points out that the team needs to concentrate on completing all the work and only the work required. This is an example of:
Change management process
When should the Validate Scope process be done?
At the end of the project
At the beginning of the project
At the end of each phase of the project
During the planning processes
The project is mostly complete. The project has a schedule variance of 300 and a cost variance of -900. All but one of the quality control inspections have been completed and all have met the quality requirements. All items in the issue log have been resolved. Many of the resources have been released. The sponsor is about to call a meeting to obtain product validation when the customer notifies the project manager that they want to make a major change to the scope. The project manager should:
Meet with the project team to determine if this change can be made.
Ask the customer for a description of the change.
Explain that the change cannot be made at this point in the process.
You have just joined the project management office after five years of working on projects. One of the things you ant to introduce to your company is the value of creating and utilizing work breakdown structures. Some of the project managers are angry that you are asking them to do "extra work". Which of the following would be the BEST thing you could tell the project managers to convince them to use work breakdown structures?
Work breakdown structures will prevent work from being forgotten (slipping through the cracks).
Work breakdown structures are only needed on large projects.
Work breakdown structures are required only if the project involves contracts.
Work breakdown structures are the only way to identify risks.
A new project manager has asked you for advice on creating a work breakdown structure. After you explain the process to her, she asks you what software she should use to create the WBS and what she should do with it when it is completed. You might respond that it is not the picture that is the most valuable result of creating a WBS. The most valuable result of a WBS is:
A bar chart.
L list of risks.
To manage a project effectively, work should be broken down into small pieces. Which of the following does NOT describe how far to decompose the work?
Until it has a meaningful conclusion
Until it cannot be logically subdivided further
Until it can be done by one person
Until it can be realistically estimated
A project manager may use _______ to make sure the team members clearly know what work is included in each of their work packages.
The project scope statement
The product scope
The WBS dictionary
The MAIN purpose of writing a user story is:
To document features or functions required by stakeholders.
To create a record of issues encountered on the project.
To perform what-if analysis.
To communicate progress.
The construction phase of a new software product is near completion. The next phases are testing and implementation. The project is two weeks ahead of schedule. Which of the following processes should the project manager be MOST concerned with before moving into the final phase?
You are managing a six-month project and have held by-weekly meetings with your project stakeholders. After five and a half months of work, the project is on schedule and budget, but the stakeholders are not satisfied with the deliverables. This situation will delay the project completion by one month. The MOST important process that could have prevented this situation is:
Monitor and Control Risks.
All of the following are parts of the scope baseline EXCEPT the:
Scope management plan
Work breakdown structure
One of the stakeholders on the project contacts the project manager to discuss some additional scope they would like to add to the project. The project manager asks for details in writing and then works through the Control Scope process. What should the project manager do NEXT when the evaluation of the requested scope is complete?
Ask the stakeholder if there are any more changes expected.
Complete integrated change control.
Make sure the impact of the change is understood by the stakeholder.
Find out the root cause of why the scope was not discovered during project planning.
During the completion of project work, the sponsor asks the project manager to report on how the project is going. In order to prepare the report, the project manager asks all the team members what percent complete their work is. There is one team member who has been hard to manage from the beginning. In response to being asked what percent complete he is, the team member asks, "Percent complete of what?" Being tired of such comments, the project manager reports to the team member's boss that the team member is not cooperating. Which of the following is MOST likely the real problem?
The project manager did not get buy-in from the manager for the resources on the project.
The project manager did not create an adequate reward system for team members to improve their cooperation.
The project manager should have had a meeting with the team member's boss the first time the team member caused trouble.
The project manage did not assign work packages.
The development of the scope baseline can BEST be described as involving:
The Functional Managers.
The Project Team.
All the stakeholders.
The project expediter.
Which of the following is an output of the Collect Requirements process?
Requirements traceability matrix
A scope change has been suggested by one of the stakeholders on the project. After careful consideration and a lot of arguing, the change control board has decided to reject the change. What should the project manager do?
Support the stakeholder by asking the board for the reason for the rejection.
Suggest to the stakeholder that the next change they request will be approved.
Document the outcome of the change request.
Advise the change control board to make sure they create approval processes before the next change is proposed.
The cost performance index (CPI) on the project is 1.13, and the benefit cost ratio is 1.2. The project scope was created by the team and stakeholders. Requirements on the project have been changing throughout the project. No matter what the project manager has tried to accomplish in managing the project, which of the following is he MOST likely to face in the future?
Having to cut costs and increase benefits
Making sure the customer has approved the project scope
Not being able to measure completion of the product of the project
Having to add resources to the project
Which of the following aspects of a project is NOT the responsibility of a project manager?
Keep the project on track in terms of schedule and budget
Identify, monitor, and respond to risk
Provide accurate and timely report of project metrics
Ensure integrity of project team members
A document called ______________ is created by decomposing the project scope into smaller, more manageable elements.
Network Logic Diagram
Work Breakdown Structure
You are working on a project to build a bridge. You have reached the planned halfway mark. The total planned cost at this stage is $500. The actual physical work that has been completed at this stage is worth $400. You have already spent one thousand dollars on the project. What is the CPI?
Preliminary cost estimates are developed during the __________ phase of the project.
Cost baseline is usually represented using which curve or line.
By completing a forward pass a project scheduler can...
calculate the free float for each activity
calculate the total float for each activity
score a touchdown
find the critical path
A contractor with an Experience Modification Rate (EMR) of 0.9 regarding accident claims will most likely pay more than the industry average for worker's compensation insurance.
You are planning to use PERT for planning of your project. A task has pessimistic estimate of 24 days, most likely estimate of 15 days, and optimistic estimate of 12 days. What is the mean using the PERT technique?
The critical path is the set of events that cannot be delayed without causing an extension of the project
____________ is the number of days that an activity can be delayed without extending the project minimum duration.
_________________ is the amount of money added to the base estimate to account for risk and uncertainty
IN 1970, the federal government began a process of providing a comprehensive set of safety rules and regulations, inspection procedures, and safety record-keeping requirements. OSHA was established at this time. OSHA stands for:
Occupation Standards and Health Agency
Observe Safe Highways Always
Outside Safety and Health Administration
Occupational Safety and Health Administration
The typical construction worker's (craftwork) productive versus nonproductive time can be broken down by percent of time to the following
If BCWS=1000, BCWP=1200, and ACWP=1300, the project is...
Ahead of schedule and under budget
Ahead of schedule and over budget
Behind schedule and over budget
Behind schedule and under budget
Which activity-to-activity relationship model is assumed when creating a critical path method network diagram?
Start to start
Start to finish
Finish to start
Finish to Finish
A rough order of magnitude estimate is made during which phase of a project?
A construction project has a schedule performance index (SPI) of 1.19 and a cost performance index (CPI) of 0.88. Which of the following is the best explanation for why this occurred?
Unfavorable work conditions
Labor rates too high and critical path changed
Overstaffing of work
Non-critical path activities took less time and cost 12% less
Project expenses paid by the owner to pay for payroll services provided by the contractors home office is what type of cost?
Direct field cost
Indirect project cost
None of the Above
If BAC (budgeted at completion) for a work package is $10,000 and BCWP=$4,000, the the work package is...
40 percent complete
80 percent complete
100 percent complete
120 percent complete
When a project is completed, which of the following must be true?
BAC = ACWP
BAC=ETC (estimated cost to complete)
To control the schedule, a project manager is reanalyzing the project to predict project duration She does this by analyzing the sequence of activitie with the least amount of scheduling flexibility. What technique is she using?
Critical path method
You are the project manager of a construction project. The original scope baseline of the project was budgeted at $100,000. Since work on the project start, there have been seventeen authorized and approved changed to the project. The changes have a value of $17,000. There is also an additional change order for $2,500 that has been paid but not yet approved by the owner. What should you report as the current budget for the project?
During the project life cycle, in which part of the life cycle will risk be the lowest?
In critical path scheduling, total float is calculated as the sum of an activity's early start and the late start (TF = LS + ES)
Cost Performance Indicator is an index showing the efficiency of the utilization of the resources on the project. Cost Performance Indicator can be calculated using the following formula: CPI = Actual Cost (AC)/Earned Value (EV)
According to the Association for the Advancement of Cost Engineering (AACE), Class 2 cost estimates are developed during the ___________ phase of the project.
What are the best uses of PERT?
Used in the planning phase to do "what if" scenarios for the project.
Assist in the controlling of changes to the project.
Is used in the process of preparing a WSB for the project.
To measure future consequences of activities.
A & D
Activities with little total float are called "near-critical" activities, because they can quickly become critical if their small amount of total float is used up in a delay.
A proper Work Breakdown Structure includes:
Physical components of the final constructed product.
Activities required to construct the final product that do not directly build a physical component.
Both physical components of the final constructed product and activities required to construct the final product that do not directly build a physical component.
The responsibilities of specific project organizations or people for specific wok packages.
None of the above
The Spearin doctrine is a legal principle that holds that when a contractor follows the plans and specifications furnished by the owner, and those plans and specifications turn out to be defective or insufficient, the contractor is not liable to the owner for any loss or damage resulting from the defective plans and specifications.
According to CVEN 349 lecture and the text, forecasts of future costs can be uncertain due to
Forecast errors due to economic conditions
A & B
All of the Above
For most construction activities there may be no direct relationship between elapsed time, actual work, and incurred costs?
A cost performance index (CPI) of 0.89 means
At this time, we expect the total project to cost 89 percent more than planned
When the project is completed, we will have spent 89 percent more than planned
The project is only progressing at 89 percent of that planned
The project is only getting 89 cents out of every dollar invested
An Organizational Breakdown Structure (OBS) can include
Activities required to construct the final product that do not directly build a physical component
Both physical components of the final constructed product and activities required to construct the final product that do not directly build a physical component
The responsibilities of specific project organizations or people for specific work packages