Customer Service Quiz

Question 1 of 8

Medal-premium 1

A complaining customer is

Select one of the following:

  • Always right

  • Almost right

  • Often lying

  • Always the customer

Question 2 of 8

Medal-premium 1

Customers who complain:

Select one of the following:

  • Have trouble in their primary relationships

  • Are doing you a service in identifying what isn’t working in your business or organization

  • Has something personal against me

Question 3 of 8

Medal-premium 1

CRM stands for:

Select one of the following:

  • CredR Relationship Management

  • Communicating Random Meaning

  • Customer Relationship Management

Question 4 of 8

Medal-premium 1

Customers who complain want . . .

Select one of the following:

  • To be heard and have their experience validated

  • Something for nothing

  • Defame the company by all means

Question 5 of 8

Medal-premium 1

Customer Service teams:

Select one of the following:

  • Are the afterthought that cleans up messes other departments cause

  • Are always at the receiving end

  • Are leaders in understanding customer behavior patterns and build customer loyalty

Question 6 of 8

Medal-premium 1

For a company to be considered service-oriented:

Select one of the following:

  • At least 20% of its employees must work in the customer service department

  • Its managers must at one time have been CSRs

  • Customer service must be addressed by all departments

Question 7 of 8

Medal-premium 1

Customer Care is:

Select one of the following:

  • A new program where customers care for themselves

  • A philosophy wherein the customer is wrapped in service even before a problem arises

  • Advisors take calls and handle emails

Question 8 of 8

Medal-premium 1

Customer Service Culture is

Select one of the following:

  • An environment where customer service permeates the thinking of the entire company

  • A mythical civilization in which everyone smiles and welcomes you when they meet

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Customer Service Quiz

supreethshetty16
Quiz by , created about 1 year ago

Customer Service Quiz

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supreethshetty16
Created by supreethshetty16 about 1 year ago
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