Chapter 11 Management Functions and Decision Making Study Guide

Question 1 of 37

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Most people who want to become managers start their management careers as supervisors

Select one of the following:

  • True
  • False

Question 2 of 37

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Managers are responsible for the success or failure of a company

Select one of the following:

  • True
  • False

Question 3 of 37

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All managers perform certain activities no matter what the type or size of the company or in what part of the business they work

Select one of the following:

  • True
  • False

Question 4 of 37

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The primary work of all managers grouped within the six functions: planning, organizing, controlling, implementing, decision making, and supervising

Select one of the following:

  • True
  • False

Question 5 of 37

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Many employees of a business complete management

Select one of the following:

  • True
  • False

Question 6 of 37

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An experienced employee who is given the responsibility to be the leader of a group project is classified as a manager

Select one of the following:

  • True
  • False

Question 7 of 37

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In order to be a manager, a person has to complete all of the management functions and have authority over other jobs an people

Select one of the following:

  • True
  • False

Question 8 of 37

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Most supervisors spend all of their time on management activities

Select one of the following:

  • True
  • False

Question 9 of 37

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A manager's responsibilities remain the same after he or she is promoted in the organization

Select one of the following:

  • True
  • False

Question 10 of 37

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Most supervisors promoted into management in the same area in which they have worked

Select one of the following:

  • True
  • False

Question 11 of 37

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Supervisors are responsible for implementing the plans of executives by getting employees to perform effectively on a day-to-day basis

Select one of the following:

  • True
  • False

Question 12 of 37

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Employee performance reviews a typical supervisory responsibility

Select one of the following:

  • True
  • False

Question 13 of 37

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Most employees prefer to work for managers who are interested in them

Select one of the following:

  • True
  • False

Question 14 of 37

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A supervisor can contribute to the profitability of the company by controlling costs in the area where they work

Select one of the following:

  • True
  • False

Question 15 of 37

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A work schedule is an important tool for supervisors to use in daily planning

Select one of the following:

  • True
  • False

Question 16 of 37

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Much of the communication between supervisors and their employees done orally

Select one of the following:

  • True
  • False

Question 17 of 37

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Most supervisors spend more time on non-managerial activities and less time on management functions

Select one of the following:

  • True
  • False

Question 18 of 37

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Ever company, whether it is small or large, need a management information system as an important management tool

Select one of the following:

  • True
  • False

Question 19 of 37

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When managers use a management information system, they spend more time on controlling activities

Select one of the following:

  • True
  • False

Question 20 of 37

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Small companies usually have research departments

Select one of the following:

  • True
  • False

Question 21 of 37

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Business problems generally have only one solution

Select one of the following:

  • True
  • False

Question 22 of 37

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The terms "problem" and "symptom" mean essentially the same thing

Select one of the following:

  • True
  • False

Question 23 of 37

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Customers are a potential source of possible solutions to business problems

Select one of the following:

  • True
  • False

Question 24 of 37

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Studying and evaluating the results of solutions to problems area part of the planning function for managers

Select one of the following:

  • True
  • False

Question 25 of 37

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Once a solution to a problem is implemented in a company, a manager should avoid changing the solution even if evidence suggests it is not working well

Select one of the following:

  • True
  • False

Question 26 of 37

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Employees will be most successful when they move into a management position if

Select one of the following:

  • they have worked for a poor supervisor so they know what not to do

  • they begin work as a supervisor before receiving training

  • they have the chance to try supervision before making a final decision

  • all the responses

Question 27 of 37

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Which of the following is most likely to perform all the management functions?

Select one of the following:

  • a small business owner

  • the top executive of a multinational corporation

  • middle manager

  • all of the responses

Question 28 of 37

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A top-level manager who spends most of his or her time on management functions is

Select one of the following:

  • an executive

  • a mid-manager

  • a supervisor

  • a team leader

Question 29 of 37

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The type of manager who works most directly with employees on a daily basis is

Select one of the following:

  • an executive

  • a mid-manager

  • a supervisor

  • none of the responses

Question 30 of 37

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Which of the following is NOT one of the common responsibilities of supervisors?

Select one of the following:

  • communicating goals and directions

  • motivating employees to work effectively

  • keeeping management informed of employee ideas and concerns

  • developing long-range plans for the organization

Question 31 of 37

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Which of the following activities of supervisors relates most directly to quality control

Select one of the following:

  • developing work schedules

  • developing and checking stadards

  • using effective listening skills

  • setting priorities so that the most important work gets done

Question 32 of 37

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The effectiveness of a supervisor's job is determined by which factor?

Select one of the following:

  • the quality of the work of the supervised employees

  • the efficient use of the company's resources

  • the satisfaction of the supervisor's employees

  • all of the responses

Question 33 of 37

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To manage time efficiently, supervisors must be able to

Select one of the following:

  • determine the work to be done

  • set priorities for the most important work

  • ensure that the work is completed properly and on time

  • all the responses

Question 34 of 37

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A difficult situation requiring a solution is

Select one of the following:

  • a problem

  • a sympton

  • a standard

  • an alternative

Question 35 of 37

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Which of the follwoing steps in problem solving are in the correct order

Select one of the following:

  • analyze solutions, identify the problem

  • determine possible solutions, identify the problem

  • analyze solutions, select the best solution

  • all of the responses

Question 36 of 37

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Which of the following would NOT be appropriate in selecting the solution to be implemented to solve an important problem?

Select one of the following:

  • take time rather than make a quick decision

  • involve others to help with the decision

  • select the least expensive solution

  • all the responses

Question 37 of 37

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Analyzing the solutions involves

Select one of the following:

  • brainstorming ideas

  • listing advantages and disadvantages

  • determining symptoms

  • identifying the problem

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Chapter 11 Management Functions and Decision Making Study Guide

jas.elizabeth21
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Quiz on Chapter 11 Management Functions and Decision Making Study Guide, created by jas.elizabeth21 on 24/11/2015.

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