Which two operating systems can be upgraded to Windows XP Home (Choose two)
Windows 98 Se
Windows NT Workstation
A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (choose two)
install additional RAM
modify the options in the BIOS
install the driver from the CD provided with the card reader
download and install the driver from the manufacturer of the card reader
update the CMOS firmware
A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?
the power supply is faulty
the hard drive jumper is set incorrectly
the motherboard needs replacing to be able to support the new hard drive
the USB port has too many attached devices to supply adequate power
the BIOS needs updating
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays one CPU graph. What is the most probable solution to this problem?
replace the HDD with a higher capacity drive
overclock the CPU
increase the amount of RAM available
update the BIOS firmware to support the dual core CPU
A laptop that is running Windows XP diplays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two)
boot.ini is missing or damaged
there is a conflict with a newly installed device
BOOTMGR has been corrupted
the boot order is not set correctly in the BIOS
the index service is not indexing in the correct locations
Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
reinstall the operating system
upgrade the operating system
research the STOP error and the name of the module that produced the error
research the boot error beep code to identify the source of the error
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two)
the UAC has been turned off
the user has breached the user security policy
the computer has a virus
the index service is not running
the CPU needs to be upgraded
an update has corrupted the operating system
What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two)
upgrade the processor
upgrade the video card
press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure
reset the hard drive jumpers
run chkdsk /F /R from the recovery console
access the BIOS and change the boot order options
A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
the network switch is faulty
the gateway needs to be fixed
the network cable is faulty
the PC has an incorrect IP address for the DNS server
Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?
the wireless signal is too weak
the DHCP server is faulty
there is interference from outside sources
the antenna on the access point is too powerful
the network passwords need to be reissued to the users
A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
the DNS server is not operational
the Internet connection is down
the gateway address is incorrect
the DHCP server is not operational
A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?
the display driver is incorrect
the motherboard has failed
the CPU has failed
the power inverter of the LCD screen or backlight lamp has failed
A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?
ask a list of closed-ended questions
research the problem
document all findings, actions, and outcomes
implement preventive measures
. A user complains that when a page is printed on a laser printer, the page smears when touched. What
is a possible cause of this issue?
the laser assembly is faulty
the EP drum is damaged
the pickup rollers are defective
the fuser has failed
A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this?
the drum is damaged
the printer does not have enough memory
the toner level in the EP cartridge is low
the power supply on the printer is failing
the printer is configured to get an IP address using DHCP
A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?
there is dirt or debris in the printer
an incorrect print driver is installed
A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?
the network drivers for the NIC are out of date
the port speed for the NIC is incorrect
TPM must be enabled
the Windows Firewall is blocking ping requests
A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
the CMOS battery has failed
a RAM module is not fully inserted into the memory slot
a virus has altered the Windows kernel
a boot sector virus has altered the master boot record
a virus has damaged the master boot record on the system that is used by the co-worker
the network adapter on the computer that is used by the co-worker is malfunctioning
the email account belonging to the co-worker was hijacked because of malware
the email client belonging to the co-worker is not configured properly
A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?
the BIOS is corrupt
the LCD screen has failed
the backlight lamp has failed
the LCD screen inverter has failed
A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?
the laser printer does not have adequate memory
the drum is failing to hold a charge
the drum wiper blade is worn
A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?
the MBR is corrupted
the CPU voltage is set too low
the hard drive is beginning to fail
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two)
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
select the Action menu item in the Defrag utility and then select Schedule
add Defrag to Scheduled Tasks in System Tools
set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT
in Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup
A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?
check the Microsoft website to find the latest drivers
check the website of the manufacturer for the latest drivers
configure the application to run correctly with the new graphics card
configure the graphics card settings correctly in the Start menu
Which protocol automates assignment of IP addresses?
What is the purpose of the chkdsk /f command?
it formats a hard drive partition
it checks a hard drive for errors and fixes them if possible
it prepares a hard drive partition so data may be written to it
it frees up hard drive space by placing files in contiguous sectors
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
select Create a Restore Point from System Tools
use the Regedit utility to remove the information about the graphics driver from the registry
select the video adapter card in Device Manager, select the Driver tab, and click Roll Back driver from Properties
right-click the desktop and choose Settings > Advanced > Reset video driver
Which protocol is used to resolve URLs to IP addresses?
What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?
the drive has input/output errors
the drive is corrupted or unavailable
the drive contains a valid signature
the basic disk has not yet been converted to a dynamic disk
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
What is the default location for system files in all versions of 32-bit Windows Vista?
the Windows folder
the Winvista folder
the WindowsCsc subfolder
the WindowsSystem32 subfolder
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
check any manuals relating to the hardware and software
check the Internet for possible solutions
ask the customer for any idea as to what may be wrong
use the recovery CD to restore the operating system
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
the hard drive is failing
the ntldr.exe file is missing
the computer is overheating
the installation files are corrupted
A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?
run fdisk /mbr from the command prompt
run chkdsk /F /R from the command prompt
restore the boot.ini file from the installation media
restore the ntdetect.com file from the installation media