Avaya communication Manager utilizes several timers that facilitate gateway and endpoint
recovery when either is disconnected from their respective resources.
C. Both H.248 and H.323 link loss recovery either
A. H.248 link loss recovery
B. H. 323 link loss recovery
D. Neither H.248 nor H.323 link loss recovery
Which two SAT based tools are helpful in diagnosing call setup sequences and processor two?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Trace command
D. status processor -ip-interface
E. List measurements clan/dsl/a
Which document would you use to interpret the information in the exhibit?
A. Communication Manager Alarms
B. Communication Manager procedures
C. Communication Manager server Alarms
D. Communication Manager Denial Event
Which command can you use to troubleshoot port network routing/tracing problems to devices
greater than six hops away?
C. List trace
A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop IP
telephone and login information and tells the user to plug the cord into the jack near their desk.
The user plugs in the telephone, lifts the handset, but there is no dial tone and call cannot be
A. Unplug the telephone and plug it back again
B. returns the telephone because it is defective
C. Wait for the prompt for the extension number and password
D. Plug the telephone into another jack.
Telephone bills indicate an unusual level of usage of outbound traffic on the inbound-only trunk.
Which command would you use to validate that calls are not being made on the inbound trunk
A. list trace tac
B. List measurement route-pattern
C. C. List measurements trunk-group
D. List measurements call-rate
Avaya Aura System Platform (SP) is necessary for all Communication Manager (CM) Release 6.0
What procedures do you use to update system platform supporting duplex services without
A. Update SP only on the active side, force a server interchange and update SP on the other side.
B. Update standby SP, set standby CM as active, update other SP and set other CM as standby
C. Update SP only on the active side; the standby side is synchronized automatically.
D. Update both the active and standby SP at the same time.
In addition to consulting Avaya Aura® Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what
other information source helps interpret these alarms l
A. Status Summary page (SMI)
B. SAT: display alarms command
C. Server manufacture’s maintenance documentation
D. SAT: display events command
In Which three places can you look up the branch gateway firmware version? (Choose three)
A. System Management Interface (SMI)
B. GUI Device Manager
C. System Access Terminal (SAT)
D. Gateway command line
E. Linux command line
You have activated Outcalllng but it Is sometimes delayed when sending out the notifications. All
the outcalling defaults will improve the situation?
A. Turn outcalling off and then on again.
B. Restart messaging
C. Increase the maximum simultaneous ports and used for outcalling
D. Change the outcalling start and end times.
Which administrable Quality of Service (QoS) parameter can minimize packet delay, and thus
improve voice quality?
With the trend toward convergence, more customers have been connecting their port networks at
remote locations across a WAN connection from Communication Manager.
Which timing consideration typically affects these remote port networks?
A. CLAN timers can be administrator from 3-15 seconds.
B. IPSI timers can be administrator from 3-15 seconds
C. the CM primary Search Timer can be administrator from 15-3600 seconds
D. H.248 Link Bounce Timer can be administered from 1-30 seconds.
E. H.323 Link Bounce Timer can be administered from 1-60 seconds
Which update methods would you use to perform a media gateway firmware update? .
A. SAT with the Utility Server
B. Branch Gateway CLI with the Utility Server
C. Communication Manager SMI and HTTP
D. Branch Gateway CLI with TFTP server
E. Branch Gateway CLI with a HTTP server
Which two SAT commands are useful in monitoring overall system performance? (Choose two)
A. display user-profile
B. status health
C. monitor system
D. list station
E. display system-parameters maintenance
You are configuring a subscriber’s mailbox and need to enable the call answer and other standard
Which type of permission should you choose to allow both capabilities?
Avaya Communication Manager (CM) translations and data sets on saved and managed through
two CM Interfaces: the System Access Terminal (SAT) and the System Manage Interface (SMI).
Which statement states how you use these two interfaces to manager translation and data?
A. Translations are saved at the SAT and data sets are saved from the SMI
B. Both translations and data set can be backed up from the SAT.
C. Data sets are saved at the SAT and translation are saved from the SMI
In which failover scenario is the Alternate Gatekeeper List used?
A. H.323 endpoints that have lost connection to the gatekeeper
B. H.248 gateways that have lost connection to the server
C. H.323 endpoints that have lost connection to the IPSI
D. IPSIs that have lost connection to the server
The Communication manager trunk group that carries calls to Communication Manager
Messaging in H.323 integration should have which option in the Group Type field?
A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator
needs to resolve the threshold warnings and enable the subscriber’s mailbox to receive new
message without affecting existing messages.
What would you recommend to the voice messaging administrator?
A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.
B. Log into the system using Profile 18 and decrease the message retention time on the
Subscribers or COS screens.
C. Log Into the system using Profile 19 and increase the message retention time on the
Subscribers or COS screens.
D. Log into the system using profile 19 and decrease the message retention time on the
Subscriber or COS screens.
Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during
the "System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
An IP telephone is registered and has dial tone, but Telephones In the same work area work
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Avaya Communication Manager 6.0 offers the Feature and Evolution server options. Which two IP
station protocols do the Feature and Evolution server options support? (Choose two)
A user is unable to complete a call and you have initially determined that the user dialed a valid
number. You have replicated the conditions and have run a list trace station report; however you
would like a complementary log file to confirm the report.
A. Log manager debug trace
B. Communication Manager restart log
C. Linux syslog
D. Linux access security log
E. Linux scheduled task (CRON)
If you need to investigate increased activity or unusual usage patterns, such as a heavy call
volume on ports assigned to out-calling in Communication Manager Messaging, which report will
help establish traffic trends?
A. Network Load Daily Traffic Report
B. Remote Message Daily Traffic Report
C. Remote Messages Hourly Traffic
Which SAT command lists the status of LSPs and ESSs?
A. List survivable-processor
B. display system-parameters duplication
C. List configuration stations
D. status station
A subscriber is connected to the server through a LAN session and accesses the subscriber
mailbox using an email client but is not able to download message on the client computer.
A. Trusted Server Access = yes
B. Trusted Server Access = no
C. MCAPI Message Transfer = yes
D. MCAPI Message Transfer - no
E. MCAPI Access = yes
When making a call outside of the system, a user periodically gets an audio message, “cannot
complete call as dialed.”
Which commands helps diagnose this problem?
A. busyout/release trunk
B. status trunk- group
C. list trace station
D. list trace tac
You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ PERMISSIONS > menu?
A. Type = none
Priority Messages = yesMCAPI Message Transfer = yes, MCAPI Access = yes
B. Type = call-answer,
Priority Messages – yesMCAPI Message Transfer — no, MCAPI Access = yes
C. Type - none.
Priority Messages = no,
MCAPI Message transfer = yes,MCAPI Access = yes
D. Type = call-answerPriority Messages = yes,MCAPI message transfer = yes,MCAPI Access = no
Which two types of violations does the Communication Manager Security Violation Notification
(SVN) feature monitor and report? (Choose two.)
A. Media gateway login violations
B. System Management Interface (SMI) login violations
C. Trunk access code (TAC. violations
D. Station security code violations
E. Remote access barrier code violations
Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
Which two switching processes work together in an external call process setup? (Choose two)
A. Hunt group
B. Pickup group
C. Trunk group
D. signaling group
E. Abbreviated dialing group
A number of LSPs have taken over due to a network failure or a defective server, where the
course is undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next save translation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
A Communication Manager Messaging user reports that someone is accessing their mailbox and
Which logs would you check to see who logins into the mailbox and message status
A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Occasionally, a user in network region 1 lifts the handset to call a user In network region 2, and
although the active red and green lights are operable, there is no dial tone.
Which two possible causes should you investigate? (Choose two.)
A. IP Softphone not enabled on the station form
B. H.323 and SIP endpoints are incompatible when used together
C. DSP resources out of service
D. Network Region incompatibly administered
E. Station does not have a voice mailbox assigned
In which two Interfaces can you look up a registered branch gateway serial number? (Choose two)
A. Browse Utility Server SMI
B. System Access Terminal (SAT)
C. CM System Management Interface (SMI)
D. Gateway command line
You have administered a mailbox as an auto attendant but calls are not redirected when a presses
0 or *0.
Which option is most likely cause?
A. CALL TRANSFER OUT OP MESSAGING > Transfer Type dropdown menu > Enhanced cover
B. CALL TRANSFER OUT OP MESSAGING > transfer Type drop-down menu > Non
C. AUTOMATED ATTENDANT MENU> Treatment drop-down menu > call-answer.
D. AUTOMATED ATTENDANT MENU> Treatment drop-down menu
Which command would you use to determine whether an LSP is registering with Communication
A. List trace tac
B. List trace station
C. List trace ras
D. list trace media-gateway
You are planning a Communication Manager update
What two methods can be used to determine whether the update is service affecting? (Choose
A. Read the service-affecting conditions on the Patch Detail page in System Platform
B. Read the service-affecting conditions on the Software Version page in the CM SMI
C. Read the service-affecting conditions on the Manage Updates page in the CM SMI
D. Read the service-affecting conditions In the PCN/PSN that accompanies the CM update.
E. Read the service-affecting conditions on the Virtual Machine Management pages In System
A user reports that the caller's voice is loud enough but cannot be understood because of gaps in
the voice (syllables or words missing).
Which two issues can affect voice quality? (Choose two.)
A. Network latency
B. Packet loss or jitter
C. MEDPRO boards in the wrong slots.
D. Hair pinning attempted across network regions
E. shuffling attempted across Network Region
You are calling a station and it continues to ring but does not go to voicemail. The Communication
Manager Messaging hunt group number can be called and It works fine.
What can the problem be?
A. Send all calls Is not activated at the Station
B. Voicemail is currently down
C. The station does not have the correct coverage option set.
D. A portion of the voice channels show a state of MANOOS.
The main server has failed and several G650 gateways have reconnected to alternate servers.
What mechanism controls G650 failover?
A. H.248 Link Bounce timer
B. H.323 Link Bounce timer
C. IPSI priority list administered on the LSP
D. IPSI priority list administered on the ESS
You are performing an update of Communication Manager Messaging (CMM).
How do you update the Communication Manager Messaging software beginning in release 6.0.1?
A. Download the current Service Pack from support.avaya.com or p1ds.avaya.com and apply it via
B. System Platform Console Domain under Server Management > Patch Management
C. Choose the latest update file from the list of updates, available on the Communication Manager
server hard drive and double-click to Install.
D. Download the current Service Pack from support.avaya.com or pids-avaya.com and apply it the
System Management Interface
E. Download the current Remote field Updates from support.avaya.com and apply it via the
system Management Interface.
When using SIP integration for Communication Manager Messaging and fax Messaging is going
to be used, to what should the mode for fax on the ip-codec-set form be set?
It is 10 AM and you are responsible For maintaining a Communication Manager System. Your
local electric company just Informed you that there will be a power outage between 6-10 PM
tonight. At 1PM you are expected to add equipment, extensions, and mailbox for four temporary
workers who are working onsite through tomorrow afternoon. Your regular CM (full) backup is
scheduled for 9 PM but it does not include CMM.
What information should you save, at what Interface, and when to ensure that there are no
problems tomorrow morning?
A. Save translations at the SAT at 5 PM
B. Perform full CM backup and CMM backup (all categories) at CM SMI at 5 PM.
C. Perform full CM backup from the CM SMI at 5 PM.
D. Perform full CM backup at the CM SMI immediately
E. Save translations at the SAT and perform a CMM backup at the C MM SMI at 2 PM.
You need to perform an encrypted backup of all the data types from Monday through Friday. You
want to ensure that a recurring backup is done using FTP and it begins at 9:30 AM.
From the Administration/ Server (Maintenance) menu, which option should you choose?
A. Backup Now > Select Full Backup radio button > ftp Method > Select Encryption > Start Backup
B. Backup Now > Select specify data sets and checkbox Messaging > ftp Method > Days of week
= Monday through Friday > Start Time = 9:30 > Add New Schedule
C. Schedule Backup > Add > Select Specify Data sets and checkbox Messaging > ftp Method >
Select Encryption > Days of Week = Monday through Friday > start time = 9:30 > Add new
D. Schedule Backup > Add > Select Specify Data Sets > ftp method > Days of Week = Monday
through Friday > Start Time = 9:30 > Add new schedule
Communication Manager Messaging (CMM) is down and upon checking the communication
Manager Alarm log you find several trunk alarms associated with CMM trunk group.
Which document will be the most helpful to determine the meaning of alarm?
A. Avaya Aura Communication manager Server Alarms
B. Avaya Aura Communication manager Messaging Alarms and Errors
C. Implementing Avaya Aura Communication Manager Messaging
D. Maintenance Alarms for Avaya Aura Communication Manager, media gateways and servers
Which two statements are true about shuffling? (Choose two.)
A. Improves voice quality by directly connecting only same-model IP endpoints
B. Improves resource allocation by bypassing the TN Media Processor/Resource circuit pack
C. Improves voice quality by dynamically directing media conversion to all available resource
D. Administered system-wide on the System Parameters Features form
E. Administered on individual station form
Which non-Communication Manager tool or interface is helpful in monitoring virtual machines like
Communication Manager Release 6.0?
A. Avaya Fault and Performance Manager
B. Avaya Site Administration
C. Avaya Network Management Console
D. Avaya Aura® System Platform
Avaya Communication Manager uses Network Regions for network bandwidth efficiency and to
help ensure voice quality.
Which statement describes the group for which Network Regions was designed?
A. A group of similar IP endpoints that confirm to the same Dial Plan
B. A group of similar IP endpoints using IP Media Processor (TN2302AP) or IP Media Resource
320 (TN2602AP) boards
C. A group of similar IP endpoints that share the same VoIP and signaling resources
D. A group of similar IP endpoints in the same branch location
Avaya Aura Communication Manager Maintenance Objects (MOs) have a distinctive, allcapitalized
syntax, for example CO-TRK.
What kind of on-board alarms do maintenance Objects that begin with “MG” such as MG-BRI, MGDSI,
and MG-VOIP indicate?
A. Application layer
B. physical layer
C. virtual Layer
D. Transport layer
How would you configure auto attendant so that mailbox number is announced first when a call
connects directly into mailbox or extension?
Which action should be completed prior to installing a new service pack on Communication
A. Stop Cm
B. Stop CMM if enabled
C. Deactivate any existing service pack
D. Do a save translation/reset system 4
Your company has received notice that Communication Manager (CM) update is available, and
CM update also requires an update to System Platform (SP) How, and In what order, do you
perform the updates?
A. leave SP at current version, and then update CM only
B. Update CM first, then update SP.
C. Update SP First and then update CM
D. Perform the updates according to the PCN/PSN.
A mailbox must have a valid entry in the Type Field.
Which four options can you use In the Type field for a subscriber mailbox?
A. Call Answer, None, Broadcast, Auto-Attendant
B. Auto-Attendant, Guest mailbox, None, Bulletin-Board
C. Bulletin-Board, None, Announcement-control, Auto-Attendant
D. None, Call Answer, Bulletin-board, Auto-Attendant
How many Call Answer ports are supported in Communication Manager Messaging 6.0?
A. 36 for CM_onlyEmbed template and 210 for CM-Simplex template
B. 24 for CM_onlyEmbed template and 250 for CM-Simplex template
C. 50 for CM_onlyEmbed template and 250 for CM-Simplex template
D. 24 for CM_onlyEmbed template and 210 for CM-Simplex template
A technician is initially dispatched to diagnose a system issue. A DSI connection is receiving slips
and timing errors.
What steps should the technician take to diagnose the problem?
A. Make a call, check voice quality, and reboot server
B. Make a DS1 test call, test DS1 boards, validate administration, and contact the service provider
C. Test the telephones, move telephone to different circuit, and replace the telephone
D. Test DS1 boards, move the board to different slot, and replace boards
Exhibit displays a list trace report on a station.
What are the Dl and D2 values for the denial events in the list trace report?
A. Hexadecimal destination codes that are listed In the Denial Event documentation
B. Hexadecimal data that must be converted to binary then interpreted In the Denial events
C. Binary destination codes that are listed in the Denial Events documentation
D. Binary data listed in the Communication Manager Denial Events
You periodically run traffic measurement reports to monitor system performance. From the
Administration/Messaging web interface Server reports menu, you select the following traffic
Start Date: March 1 2011 Hour 8
If today is March 3 2011, what information would you expect the report to return?
A. All features traffic information for March at 8 hour intervals
B. Messaging features traffic information for March 1 Hour 8
C. Answer features traffic information for the month of March
D. All features traffic information for March 1 Hour 8
Which two statements describe Inter Gateway Alternate Routing (IGAR)> (choose two)
A. IGAR Is used In single-server system with IP WAN connected bearer traffic between port
networks or media gateways
B. IGAR provides multiple alternate IP WAN routes based on bearer traffic and SLAs.
C. IGAR Is multiple gateways used In multi-server systems over dedicated network segments
D. IGAR Is used In Single-server systems with unusually high latency LAN-
E. IGAR provides an alternate PSTN connection when the IP WAN is incapable of carrying the
A subscriber is locked out of the messaging system after three unsuccessful login attempts. The
administrator needs to unlock the subscriber’s mailbox.
Which basic parameter from the messaging/Administration> Subscriber management > Manage >
menu should the administrator edit to unlock the subscriber’s mailbox?
A. Basic Information > Locked? = yes
B. Basic Information > Locked = no
C. Basic Information > password
D. Custom COS Permissions > Trusted Server Access = yes
E. Custom COS Permissions > Trusted Server Access = no
Avaya Communication Manager uses the International Telephone union’s Telecommunication
Standardization Sector (ITU-T) Recommendations for Voice over IP (VoIP)
Which two ITU-T protocols suites does Communication Manager use? (Choose two)
Avaya Aura Communication Manager 6.x designed to preserve calls during a failover and failback.
Which statement describes call preservation during failover and failback?
A. Only internal calls are preserved
B. Only external calls are preserved
C. Stable calls are preserved under certain conditions
D. All calls are preserved regardless of origination, destination, or call type
Users at a branch office report that they can make and receive calls, but the system is behaving
1. Caller ID previously displayed on incoming outside calls but does not now
The name and number of the calling party displays on internal calls but is different now
Users can place callers on hold, but there is no music on hold while the caller is waiting
What condition explains the system behavior?
A. An Enterprise Survivable Server (ESS) has taken over functionality
B. Standard Local Survivability (SLS) has taken over functionality
C. A Local Survivable Processor (LSP) has taken over functionality
D. The media Gateway Controller (MGC) list is net administered
You have a problem with a system and you know that you need to view a log of captured data.
However, you are unsure of what kind of information the logs on the Diagnostics (SMI) page capture.
With reference to the exhibit, which document contains descriptions of these logs?
B. Communication manager Procedures
C. Communication Manager server Alarms
D. Communication Manager Denial Events
A customer is reporting an out of range temperature alarm.
Where would a technician go to validate and troubleshoot the alarm?
A. System Access Terminal (SAT): display alarms
B. System Management Interface (SMI) Current Alarms/Server Alarms
C. System Management Interface (SMI) Current Alarms/ CommunicaMgr Alarms
D. System Access Terminal (SAT): displays events
Which audit checks and deletes new, old, and unopened messages that exceed maximum
A. Names Audit
B. Mailing List Audit
C. Mailbox Audit
D. Personal Directories Audit
Which two functionalities does Avaya Aura® Utility Server provide? (Choose two)
A. Station and voice mailbox integration
B. TN circuit pack firmware upgrades
C. HTTP server to facilitate gateway firmware upgrades
D. TFTP server to facilitate gateway firmware upgrades
E. HTTP server to facilitate IP telephone settings updates