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Achieving Superior Customer Responsiveness

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Lisbeth Parrales
Kevin Wong
Mapa Mental por Kevin Wong, atualizado more than 1 year ago
Kevin Wong
Criado por Kevin Wong mais de 6 anos atrás
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Resumo de Recurso

Achieving Superior Customer Responsiveness
  1. Satisfying Customer Needs
    1. Marketing function that can quickly communicate customer requests to production
      1. Efficiency, quality, and innovation are crucial aspects
      2. Customer Focus
        1. Make employees think of themselves as customers
          1. Building superior responsiveness

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