38328667
Descrição
Criado por Leidy Pinto
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Criado por Leidy Pinto
quase 4 anos atrás
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|
La metodología "As Is / To Be"
- Management tool that helps in the description and improvement of the internal processes of the
organization.
- step by step to make the map
- Defines the objectives of the organization and which processes will be mapped
- Indicates process providers
- Identifies process inputs
- Determine the components of the process.
- Identifies the outputs of the process
- Indicates who the executors are
- Document the current process
- Define the improvements that the process needs
- Defines the objectives of the organization and which processes will be mapped
- step by step to make the map
- Why map?
- Make decision making more efficient
- Standardize the process, increase productivity, improve the quality of product and/or service delivery,
and achieve greater customer satisfaction.
- Make decision making more efficient
- how should it be used
- Define the key users and/or process owner
- Identify and map processes (AS IS process survey)
- Description of the business rules and users involved, suppliers, customers and their interactions
- Explanation of the process route (task sequencing) and validations, alternative business scenarios
- Description of the tasks, execution time and participants
- To understand and define inputs and outputs (information input and output)
- Search for documents and systems that facilitate understanding and help in what can be automated.
- Description of the business rules and users involved, suppliers, customers and their interactions
- Redesign processes (TO BE process modeling)
- Consensus with the client
- effectiveness analysis
- Define the key users and/or process owner
- How is a business process map made?
- There are three types of processes in a company
- primary processes
- represent the essential processes for the company to fulfill its mission
- represent the essential processes for the company to fulfill its mission
- Support or backup processes
- responsible for supporting primary processes and may also support support or management
processes.
- responsible for supporting primary processes and may also support support or management
processes.
- Management process
- they are proposed to measure, monitor, control the activities and manage the present and the future
of the business.
- they are proposed to measure, monitor, control the activities and manage the present and the future
of the business.
- primary processes
- There are three types of processes in a company
- An organization that works with a vision of processes is able to understand all its activities, from one
end to the other, and thus constantly identify opportunities for improvement.
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