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Customer Satisfaction methods

Descrição

Mapa Mental sobre Customer Satisfaction methods, criado por Nafiza Ali em 19-05-2016.
Nafiza Ali
Mapa Mental por Nafiza Ali, atualizado more than 1 year ago
Nafiza Ali
Criado por Nafiza Ali mais de 9 anos atrás
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Resumo de Recurso

Customer Satisfaction methods
  1. Promotions
    1. Buy one get one free
      1. 2 for the price on 1
        1. Rewards for customer loyalty
        2. Customer service
          1. Excellent Product knowledge
            1. Helpful, freiendly and polite
              1. Deal effectively with customer complaints and compliments
                1. Refund/exchange policy
                  1. Body language, tone of voice and attitude
                  2. Products/services
                    1. Quality of products/servcies
                      1. Price of products/services
                        1. Brand of products
                          1. Unique selling point (USP) ?
                            1. Range of products
                            2. Meeting customer needs
                              1. Market research
                                1. Target audience
                                  1. Price sensitivity?
                                  2. Monitoring and evaluating customer service
                                    1. Feedback cards
                                      1. Interviews
                                        1. Questionnaires
                                          1. Observations
                                            1. Response to feedback
                                            2. Employees
                                              1. Performance management
                                                1. Customer service training
                                                  1. Rewards for good performance
                                                    1. Monitoring performance

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