Enterprise Cloud Architect 211. Salesforce Administration FlashCards sobre Salesforce Admin - Case Management, criado por Curtis Cadwallader em 12-12-2017.
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Criado por Curtis Cadwallader
mais de 8 anos atrás
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Fechar
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Criado por Curtis Cadwallader
mais de 8 anos atrás
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What are the SF tools that facilitate case automation?
What must you do after you create an assignment rule?
Who can you assign a case to?
What must you do after you create an escalation rule?
How many additional e-mail addresses can be included on a case escalation notify?
What is Web-to-Case?
How does Web-to-Case work?
What is required to implement Web-to-Caese?
Where do you create the HTML web form?
When should you include the Case Currency field on the form?
What are the differences between Email-to-Case and On-Demand Email-to-Case?
What is required before agents can access the Salesforce Console to manage cases?
