planning process group

Ch 8
project quality management
(Knowledge area)

Process: 8.1 - Plan quality management
Knowledge area: quality management

Plan quality management benefits

Quality x Scope

Project quality management processes

The concept of quality

The concept of Quality planning,

How to plan quality

Quality x Grade

Quality and grade perception

Important about quality and grade

quality management advocates

Prevention x Inspection

Accuracy x Precision

Important about Accuracy and Precision

Which is more important: Accuracy or Precision?

5 levels of Quality Management with increasing efficiencies

Emerging tendencies and practices in project quality management

Emerging tendencies and practices in project quality management: client satisfaction

Emerging tendencies and practices in project quality management: Continuous Improvement

Emerging tendencies and practices in project quality management: Management accountability

Emerging tendencies and practices in project quality management: Partnership with suppliers

Tailoring considerations

Agile considerations

Plan quality management inputs

Plan quality management Tools and Techniques

Plan quality management Tools and Techniques: Data Gathering

Data Gathering: Benchmarking

Data Gathering: Brainstorming

Data Gathering: Interviews

Plan quality management Tools and Techniques:Data Analysis

Data Analysis: Cost-benefit analysis (CBA)

CBA applicability

CBA benefits

CBA - IMPORTANT TO REMEMBER

Data Analysis: Cost of Quality (COQ)

COQ Components

cost of conformance

Cost of conformance: cost of prevention

Cost of conformance: cost of appraisal

Cost of Non-Conformance

Cost of Non-Conformance: Internal Failure Costs

Cost of Non-Conformance: External Failure Costs

Optimizing the COQ

Plan quality management Tools and Techniques:Decision-making

Plan quality management Tools and Techniques:Data representation

Data representation: Flowcharts

Data representation: Logical data models

Data representation: Matrix diagrams

Data representation: Mind mapping

Plan quality management Tools and Techniques: Test and Inspection Planning

Plan quality management Outputs

Plan quality management Outputs: Quality management plan

Plan quality management outputs: quality metrics

Plan quality management outputs: quality metrics