Taking a course in management is appropriate for _____________________.
only those students majoring in fields other than business
only those students who are majoring in management
only future managers
all students, regardless of major or management experience
Which of the following is an important reason for taking a course in management?
so you know why good managers are needed so much in organizations
so you can increase your odds of getting a job and succeeding at it
so you can help improve the way organizations you care about are managed
all of the above
Which of the following is not a reason for taking a course in management?
understanding why good managers are needed in organizations
understanding why your boss acts the way he or she does
helping improve the way organizations you care about are managed
understanding that management is simply common sense
Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.
without studying management, Jan will never understand why some businesses prosper and others fail
Jan may someday want to find a mentor, and studying management will teach her what to look for
understanding how organizations are managed will help Jan find the best-fit employer
as an employee she will still most likely report to a manager
As a consumer, it is important for you to study management because __________.
we expect to experience both efficiency and effectiveness when interacting with organizations
you may become an investor in publicly traded corporations
business principles can be implemented in a domestic situation
good management is expensive and increases the price of consumer goods
By studying management we can expect to learn which of the following?
operations
leadership
project management
what good managers do
Which one of the following statements is most likely to come from a good manager?
I see Brutus has been getting under your skin lately. Let's talk about some tactics to reduce your frustration.
You want a raise? You'll have to work for it first.
I see you missed another deadline. Can't you read a calendar?
What do you mean you need help? You told me you could handle this by yourself.
Studying management can _________________.
influence the behaviour of the student toward more liberal practices
provide a foundation on which to build management skills and abilities
produce over-confidence in the new manager
predispose the student to certain habits that may not be welcome in the workplace
Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was _________________.
neither effective nor efficient
very quality conscious
efficient and effective
efficient but not effective
Subaru Canada has experienced a scrap rate higher than the industry average. This problem is an example of ______________.
ineptitude
inefficacy
inefficiency
ineffectiveness
Dave has the highest quality rating in the department, but he is also the slowest worker. Because Dave is paid hourly, his labour cost per unit is also the highest in the department. We could say that Dave is ____________.
effective but not efficient
both efficient and effective
neither efficient nor effective
__________ means doing a task correctly.
Management
Efficiency
Efficacy
Effectiveness
Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?
supervisor
guide
management
efficiency expert
A key characteristic of an organization is that it has __________.
stockholders
customers
a purpose
revenue
________ are the people who direct the activities of others in an organization.
Officers
Directors
Managers
Line workers
A manager's job focuses on ________.
supervising groups rather than individual employees
maintaining records and generating reports
helping others accomplish their work goals
personal achievement
Ross enjoys managing the lunch shift at Chez le'Steak, a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an everyday basis. Which type of manager best describes Ross's position?
team leader
middle manager
first-line manager
Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a ___________.
team member
top manager
Henri Fayol identified five functions that all managers perform. These were ______________.
organizing, directing, coordinating, evaluating, and controlling
planning, organizing, commanding, coordinating, and controlling
planning, organizing, directing, evaluating, and controlling
planning, organizing, directing, coordinating, and controlling
Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________.
controlling
coordinating
organizing
planning
Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.
directing
________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.
Frederick Herzberg
Henry Mintzberg
Abraham Maslow
Henri Fayol
Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.
supervising; planning
planning; supervising
controlling; supervising
leading; planning
Mateo has noticed fewer customers coming into his accounting firm, so he comes to you for advice. After observing how unfriendly Mateo’s front-office staff are, you offer him this advice: _________
Use an automated answering tree. There aren't that many people coming in anyway, and you could save money by eliminating the receptionist.
Build a more attractive website. Most customers will look there first.
Let's teach the front-office employees to respond more quickly and courteously to your customers.
Create a page on the most popular social media sites, then get your customers to "like" your page.
Karim has been placed in charge of his firm's sustainability efforts. This means Karim will likely ____________.
be factoring economic, environmental, and social aspects into how his firm pursues its business goals
have to develop a three-pronged mission statement for his firm
have to interact with environmental groups more frequently
be spending more time determining the economic costs of the company's activities
Two significant factors that are reshaping management are _______________.
changes in consumer preferences and changes in consumer laws
changes in the workplace and changes in the workforce
social media and the shift to a regional economy
changing demands by stockholders and the failure of unions
Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is this: ____________.
The company can advertise its products on a social media page
Employees can post their achievements on the company's social media page
A social media page can help gauge interest in the company's products
Social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees
