Why Interpersonal Skills is importance?
(6 points)

What Managers do?

Management Functions

Management Roles

Management Skills

Effective VS Successful Managers

What is Organisation?

What is Organisational Behaviour?

Objectives of studying Organisational Behaviour

How OB affects organisation?
(6 Factors)

3 Major Disciplines towards OB

Challenges & Opportunities
(7 areas)

OB Model
(3 X 3)

What is Workplace Diversity?

2 Levels of Diversity

Workforce Diversity Categories