What is a balanced scorecard?

What does a BSC use as the ultimate outcome measure for company success?

Which 4 perspectives is a BSC viewed from?

What does a BSC look like?
(separate BSC for each of the perspectives)

What does learning and growth perspective entail?

What is the difference between learning and training?

What does the internal business process perspective entail?

Customer perspective entails what?

What does the financial perspective include?

What do organisations need to have in order not to just be a group of people?

What structural decisions are there?

What does centralisation/ decentralisation do?

How does span of control effect control?

How does a simple/entrepreneurial structure differ to an organisational one?

What is the issue with a simple structure?

What are the pros and cons of a simple structure?

What is the functional structure?

What are the pros and cons of a functional structure?

What is the divisional structure and what is it used for?

What are the pros and cons of the divisional system?

What is the matrix structure?

Give an example case of one

Why use a matrix structure?

Where are they used?

What are the problems with matrix structures?

What are the pros and cons of a matrix structure?

What is a culture?

What are Mckinsey's 7S's for effective organisational performance?

What is skill?

What is strategy?

What is a system?

What is style representing?

What is staff representing?

What are shared values?

What are the 3 guiding principles?

What themes does strategy comprise of?

What are the key elements of structure design?

How do cultures form?