Who are the stakeholders

Where are the stakeholders?

Who are the internal stakeholders?

Who are the external stakeholders?

What is stakeholder analysis?

Why analyse them?

what do we analyse?

where can we analyse/gather info?

What the objectives triangle?

what does the power - interest grid map out?

what are the categories in the power-interest grid?

What are the categories on the positive/negative energy grid?

what sort of people do we ideally want in the team?

what is important to remember when analysing stakeholders using these frameworks?

What stakeholders check points are there?

How can we take accounts of stakeholders?

stakeholder management is closely linked to basic customer service/satisfaction - what model is there to understand where expectation and perception can go wrong

what are the gaps where customer satisfaction can go wrong

what are the gaps where customer satisfaction can go wrong?

What tool is there to help manage these gaps in the model of service quality

What are the key points of the Quality Function Deployment tool?

why is the QFD tool useful?