Ways to positively impact the patient experience (might sound simple), look at things from the patient perspective and a "Thank you" goes a long way.

Among patients reporting no problems with their room or staff 75% said their nurses always explained things in a way they could understand, and 72% said that their doctors did the same.
Patients saying that they were thanked for choosing their hospital report an average of about 7 positive recommendations (6.99). For patients who say they were never thanked, the average number of positive recommendations falls to only 0.6.

	Criado por Alicia Shelly aproximadamente 10 anos atrás

Empathy

Empathy-With excerpts