Konstantin Klykov
Quiz por , criado more than 1 year ago

Curso Interno de Empresa Ordenadores/Informática Quiz sobre SalesForce Examen 2 Admin, criado por Konstantin Klykov em 27-10-2016.

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Konstantin Klykov
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SalesForce Examen 2 Admin

Questão 1 de 60

1

A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Sales quota.

  • Account rating.

  • Forecast category.

  • Probability.

Explicação

Questão 2 de 60

1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?

Selecione uma das seguintes:

  • Create the workflow rule on opportunity object.

  • Create an escalation rule based on the opportunity amount.

  • Create an auto-response rule based on the opportunity amount.

  • Create a validation rule that evaluates the account rating.

Explicação

Questão 3 de 60

1

The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Add customers to private chatter groups.

  • Use chatter files to share presentations.

  • Add customers to libraries.

  • Create opportunity teams for customers.

Explicação

Questão 4 de 60

1

Which statement about sharing rules is true?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Sharing rules open up access of records.

  • Sharing rules are required in public read/write organizations.

  • Sharing rules grant delete access to records.

  • Sharing rules grant record access to roles and public groups.

Explicação

Questão 5 de 60

1

What must an admin do when creating a record type?

Selecione uma das seguintes:

  • Set the field level security for the record type.

  • Create a new page layout for the record type.

  • Assign the record type to the appropriate profiles.

  • Add the record type to the required user records.

Explicação

Questão 6 de 60

1

What is a capability of Salesforce Knowledge?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Knowledge allows an organization to share articles with partner portal users.

  • Knowledge only allows a single article type across all data categories.

  • Knowledge automatically creates a solution for each new article.

  • Knowledge uses data categories and roles to make articles visible to the specific users.

Explicação

Questão 7 de 60

1

Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished?

Selecione uma das seguintes:

  • Define a role hierarchy where the U.S sales director rolls up to the CEO.

  • Define a role hierarchy where the U.S. sales representatives roll up to the sales director.

  • Give the U.S. sales director read/write/edit/delete object permission on the profile.

  • Place the U.S. sales director in a queue with the U.S. sales representatives.

Explicação

Questão 8 de 60

1

What will occur when a system admin creates a dynamic dashboard?

Selecione uma das seguintes:

  • The data displayed varies based on the user viewing the dashboard.

  • The dashboard component resizes based on the device used to view it.

  • The dashboard automatically sends an email when the underlying data changes.

  • The dashboard refreshes automatically whenever the underlying data changes.

Explicação

Questão 9 de 60

1

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • When the record no longer matches the rule criteria.

  • When a validation rule triggered for the record.

  • When another record triggers the same workflow rule.

  • When the action is deleted from the workflow queue.

Explicação

Questão 10 de 60

1

What permission is set in a user profile?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Object permissions.

  • Active.

  • Run reports.

  • Mass email.

  • Marketing user.

Explicação

Questão 11 de 60

1

Which statement is true regarding an approval process?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • An approval action defines the result of record approval or rejection.

  • A delegated approver can reassign approval requests.

  • The approval-history related list can be used to track the process.

  • An assignment rule defines the approver for each process step.

Explicação

Questão 12 de 60

1

What is affected by changing the default locale setting for an organization?

Selecione uma das seguintes:

  • Language.

  • Date fields.

  • Currency.

  • Time zone.

Explicação

Questão 13 de 60

1

What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User's profile but within the organization-wide trusted IP range?

Selecione uma das seguintes:

  • The user will not be able to log in at all.

  • The user will be able to log in after the computer is activated.

  • The user will be able to log in without activating the computer.

  • The user will be able to log in after answering a security question.

Explicação

Questão 14 de 60

1

How can a system admin add users to a Salesforce organization using chatter free?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Assign chatter-free licenses to users outside the specified user domains.

  • Assign chatter-free licenses to existing user Salesforce users.

  • Create users in the organization and assign them a chatter-free license.

  • Enable invites to allow users to invite others within specified email domains.

Explicação

Questão 15 de 60

1

Which statement about chatter posts and comments are true?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Updates to the chatter feed on a record are only visible to users with access to the record.

  • Posts made to a user's profile are visible to all users in the organization.

  • Posts to a user's profile are hidden from anyone below that user in the role hierarchy.

  • Posts to a user's profile can be made private by clicking the icon.

Explicação

Questão 16 de 60

1

Criteria-based sharing rules can be created for which objects?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Contacts.

  • Accounts.

  • Opportunities.

  • Campaign Members.

  • Users.

Explicação

Questão 17 de 60

1

Where can conditional highlighting be used?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Tabular reports.

  • Enhanced list views.

  • Matrix reports.

  • Summary reports.

Explicação

Questão 18 de 60

1

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?

Selecione uma das seguintes:

  • Specify a default lead owner.

  • Specify a default lead creator.

  • Create an escalation rule to route unassigned leads.

  • Create a validation rule to route unassigned leads.

Explicação

Questão 19 de 60

1

Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this?

Selecione uma das seguintes:

  • Use an external ID field to match records between the systems.

  • Use the data loader to match records between the systems.

  • Use the data loader to upsert Salesforce records into the financial system.

  • Use the Excel connector to export records from both systems into Excel.

Explicação

Questão 20 de 60

1

A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Export opportunities and update using the import wizard.

  • Use the similar opportunities to update the opportunities.

  • Export opportunities and update using the data loader.

  • Create a list view for opportunities and update using inline editing.

Explicação

Questão 21 de 60

1

What does a custom report type determine?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The report format of the resulting report.

  • The field that can be used as columns when building a report.

  • The custom summary formulas displayed in a resulting report.

  • The objects that are available when building a report.

Explicação

Questão 22 de 60

1

How can a system admin grant users access to dashboards?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Designate running users.

  • Create and share data categories.

  • Share folders with public groups.

  • Share folders with roles.

Explicação

Questão 23 de 60

1

Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities. Which feature should a system admin use to meet this requirement?

Selecione uma das seguintes:

  • Roll-up summary fields.

  • Calculated columns in the related list.

  • Cross-object formula fields.

  • Workflow rules with field updates.

Explicação

Questão 24 de 60

1

What can be done with a workflow field update action?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Change the record type of a record.

  • Update the value of a formula field.

  • Update the value of a field on a child object.

  • Apply a specific value to a field.

Explicação

Questão 25 de 60

1

The cloud scheduler has which capability?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars.

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars.

  • The cloud scheduler can be enabled at the user profile level.

  • A custom logo can be added to the meeting request email set to a contact or lead.

Explicação

Questão 26 de 60

1

What should a system admin consider when setting up mobile Lite?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • It must be enabled for the entire organization

  • It allows access to most custom objects in the organization

  • Only recently-viewed records are synchronized

  • It allows access to all standard objects in the organization

Explicação

Questão 27 de 60

1

What type of field allows users to input text, images, and links?

Selecione uma das seguintes:

  • Text area.

  • Input area.

  • Text area (rich).

  • Text and image area.

Explicação

Questão 28 de 60

1

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?

Selecione uma das seguintes:

  • Create a campaign sharing rule to grant access to the user.

  • Grant the user delegated administration rights to campaigns.

  • Assign the user to the standard marketing user profile.

  • Select the marketing user checkbox on the user record.

Explicação

Questão 29 de 60

1

When converting a lead, how can an admin capture custom lead data on the converted contact?

Selecione uma das seguintes:

  • Map custom lead field to the standard lead field.

  • Use the data loader to move the custom lead data.

  • Map custom lead field to custom contact fields.

  • Use the lead conversion wizard to select the fields.

Explicação

Questão 30 de 60

1

Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Selecione uma das seguintes:

  • Page layouts.

  • Multi-select picklists.

  • Record types.

  • Roles.

Explicação

Questão 31 de 60

1

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Selecione uma das seguintes:

  • Read-only.

  • Default off.

  • Tab hidden.

  • Default on.

Explicação

Questão 32 de 60

1

Which data can be highlighted in a report using conditional highlighting?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Data fields.

  • Summarized totals.

  • Group by field names.

  • Summary formulas.

  • Grand totals.

Explicação

Questão 33 de 60

1

A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?

Selecione uma das seguintes:

  • The user is attempting to login with the wrong password.

  • The user is attempting to login outside of the profile ip login range.

  • The user is attempting to login outside of the profile login hours.

  • The user is attempting to login with the wrong username.

Explicação

Questão 34 de 60

1

What does the controlling field determine when field dependencies are being created?

Selecione uma das seguintes:

  • The dependent fields that appear on a layout..

  • The default value populated in the dependent field.

  • The values that appear in the dependent field.

  • The field-level-security for the dependent field.

Explicação

Questão 35 de 60

1

How can a sales user relate an opportunity to a campaign?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Select the campaign record type when creating the opportunity.

  • Use the campaign influence related list on the opportunity.

  • Use the campaign hierarchy related list on the opportunity.

  • Select the primary campaign source for the opportunity.

Explicação

Questão 36 de 60

1

The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

Selecione uma das seguintes:

  • Lookup filter.

  • Formula.

  • Hierarchical relationship.

  • Lookup relationship.

Explicação

Questão 37 de 60

1

Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Create a validation rule.

  • Create custom fields.

  • Create a support processes.

  • Create a page layout.

Explicação

Questão 38 de 60

1

A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Record types and read-only page layouts.

  • Formula fields.

  • Data validation rules.

  • Workflow approvals.

Explicação

Questão 39 de 60

1

What can a marketing user do using the manage button on a campaign record?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Create a custom report including all the campaign members.

  • Import new leads and associate them with the campaign.

  • Associate existing opportunities with the campaign.

  • Associate existing contacts with the campaign.

Explicação

Questão 40 de 60

1

Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?

Selecione uma das seguintes:

  • Opportunities for which the user running the report is also the account owner

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities owned by the user running the report and users in the same role in the role hierarchy

Explicação

Questão 41 de 60

1

Which privilege can be granted to members of a content library (workspace) without modifying user permissions?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Edit a member's library permissions.

  • Add tags when editing content details.

  • Share content with other users in chatter.

  • Create a new library.

Explicação

Questão 42 de 60

1

The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement?

Selecione uma das seguintes:

  • Add sales operations users to the default account teams for all sales reps.

  • Define a role hierarchy where the sales operations role is above the sales reps role.

  • Create sharing rules that give sales operations access to records owned by sales reps.

  • Manually share all records owned by sales reps with sales operations.

Explicação

Questão 43 de 60

1

What should a system admin consider when deleting a custom field?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Fields used in workflow and assignment rules cannot be deleted.

  • Fields must be removed from page layouts after being deleted.

  • Field values should be archived before a field is deleted.

  • Existing field values must be transferred to a new custom field.

  • Deleted fields and values can be restored from the recycle bin within 15 days.

Explicação

Questão 44 de 60

1

A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?

Selecione uma das seguintes:

  • Import Wizard.

  • Merge Leads Function.

  • Data Loader.

  • Validation Rules.

Explicação

Questão 45 de 60

1

Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Support process.

  • Page layouts.

  • Record types.

  • Validation rules.

  • Delegated administration.

Explicação

Questão 46 de 60

1

Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?

Selecione uma das seguintes:

  • Account analytic snapshot.

  • Account report export.

  • Data loader.

  • Data export service.

Explicação

Questão 47 de 60

1

When are validation rules applied when using Salesforce for Outlook?

Selecione uma das seguintes:

  • Every time a record is saved.

  • Every time a user views a record.

  • Every time a record is updated.

  • Every time data is synced with the server.

Explicação

Questão 48 de 60

1

Which component can be included in a custom home page layout?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Dashboard components.

  • Trending chatter topics.

  • Analytic snapshots.

  • Messages and alerts.

  • Pending approval list.

Explicação

Questão 49 de 60

1

Which statement about Community experts is true?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Community experts can delete inappropriate community content.

  • Community experts are designated by an icon.

  • Community experts can manage salesforce ideas categories.

  • Community experts can be designated for salesforce ideas or answers.

Explicação

Questão 50 de 60

1

What can users do with Mobile Lite?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • View/create/edit/delete accounts, contacts, and opportunities.

  • View campaign and manage campaign members.

  • View/create/edit/delete custom objects.

  • Search for records that were not previously downloaded to a mobile device.

Explicação

Questão 51 de 60

1

Universal Containers needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement?

Selecione uma das seguintes:

  • Field-level security.

  • Account record types.

  • Sharing rules.

  • Public groups.

Explicação

Questão 52 de 60

1

What action is possible with a workflow task?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • A task can be reused in multiple workflow rules.

  • A task can be tracked in the activity history.

  • A single task can be assigned to multiple users.

  • A task can be assigned to a chatter free user.

Explicação

Questão 53 de 60

1

What must a system admin consider when setting up the running user for a dashboard?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The running user becomes the default owner of the dashboard.

  • Data access permissions determine what data the users can view in the source reports.

  • Only users in the same role as the running user can view the dashboard.

  • The running user determines the data displayed in the components of the dashboard.

Explicação

Questão 54 de 60

1

When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Big deal alerts.

  • Chatter groups.

  • Similar opportunities.

  • Opportunity update reminders.

Explicação

Questão 55 de 60

1

Which field type can be used as an external ID?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Text field

  • Email field

  • Url field

  • Number field

  • Formula field

Explicação

Questão 56 de 60

1

Which user is listed in the case history related list for case changes made for assignment and escalation rules?

Selecione uma das seguintes:

  • The owner of the case when the rule was triggered.

  • The user who created the assignment or escalation rule.

  • The system administrator.

  • The automated case user specified in the support settings.

Explicação

Questão 57 de 60

1

A system admin has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?

Selecione uma das seguintes:

  • The lead formula field value can be mapped to a number field on the account record.

  • The lead formula field value can be mapped to a roll-up summary on the account record.

  • The lead formula field value can be mapped to a formula field on the account record.

  • The lead formula field value can be mapped to a standard field on the account field.

Explicação

Questão 58 de 60

1

Which schedule type can be defined for a product?

Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Revenue.

  • Production.

  • Quantity.

  • Forecast.

Explicação

Questão 59 de 60

1

What task can a delegated admin perform?

Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Manage users within specified roles.

  • Create new user profiles.

  • Reset passwords for all users.

  • Log in as a user who has granted login access.

  • Manage specified custom objects.

Explicação

Questão 60 de 60

1

A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that users have access to this new object?

Selecione uma das seguintes:

  • Add fields from the feedback object to the account page layout.

  • Create a lookup relationship from the account page to the feedback object.

  • Assign the feedback page layout to the appropriate user profiles.

  • Create a role in the hierarchy to provide user access to the new object.

Explicação

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