CompTia A+ 902 Exam Practice

An engineer working with large detailed CAD files notices over time that the workstation is
taking significantly longer to open files that used to launch quickly. Other applications work
fine, and the engineer confirms all of the data has been backed up the night before. A
technician determines that the workstation is about two years old. Which of the following
would be the technicians FIRST step in troubleshooting the problem?

When securing a mobile device, which of the following types of screen locks is the MOST
secure?

A user reports several technicians have been unable to solve a problem and requests that
the technician on the phone comes out to fix the problem because the user is unable to
work. After the technician has effectively communicated a willingness to help, which of the
following is the NEXT step?

A technician is instructed to configure a new workstation to boot the OS from the network.
The technician must enable which of the following FIRST?

A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails
on the same single update. The customer has attempted to re-run Windows Update from
Control Panel but the issue remains. Which of the following courses of action would BEST
resolve the problem?

A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does
not run correctly and is reporting that the .dll is missing. Which of the following tools would
the technician use to complete the import of the .dll?

A user receives an unsolicited call from a technician claiming to be from a Microsoft
certified partner. The technician tricks the user into allowing them access to their PC
because of malware alerts that were being broadcasted. Which of the following attacks is
this user a victim of?

Which of the following security threats requires the attacker to be physically located near
the target machine?

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician,
checks the device manager and does not see a wireless networking card or any unknown
devices. Which of the following should Joe do FIRST?

For the last year, a company has gathered statistics on the most common security
incidents. The highest percentage deals with opening email attachments that contain
malware. Which of the following would mitigate this issue without reducing productivity?

A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not
want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep
mode. Which of the following Control Panel items can be used to disable this feature?

An administrator wants to give a user limited access rights in Windows Vista so that the
user can install printers and create local user accounts. Which of the following accounts
should the administrator create for the user?

A network administrator is unable to install programs on a workstation. Which of the
following is MOST likely the reason the administrator is not able to install applications?

A user is experiencing a software application error. The user contacts a technician for
support. Which of the following will allow the user to issue an invitation to the technician in
this scenario?

An end user needs to completely re-install Windows 7 on a home computer but it did not
come with any OS discs. How would a technician accomplish this?

A technician has been tasked with loading the operating system on every PC with a blank
hard drive on a network. The technician wishes to install the operating system with minimal
physical interaction with the PCs. Which of the following is the BEST way to accomplish
this?

A technician is tasked with improving the security of a SOHO network. The office is
comprised of a single wireless router located under the front desk where the office
manager sits. All desktop computers are wired into the router which is configured with
strong device credentials. Additionally, wireless is disabled on the router. Which of the
following should the technician perform NEXT to improve the security of the SOHO
network?

Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to
exhibit slow performance after a couple of hours and that the problem worsens as the day
goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run
slow again. Which of the following is the BEST action to troubleshoot this problem?

A user needs their email set up on their iOS device. The email needs to synchronize all
changes made with the server and the PC. Which of the following would the technician use
to accomplish this?

A customer with a PC has requested assistance setting up Windows 7 parental controls
within the web browser. The customer would like to limit how much time a child can spend
on a particular website. Which of the following tabs under Internet Options will allow the
user to create those settings?

On a corporate network, which of the following features would be used to redirect network
traffic for filtering or monitoring?

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt
their wireless signal connection when the laptop screen is tilted forward or backward during
operation. When this happens, the entire wireless signal drops out until the screen is left in
position for a good minute or so. Which of the following MOST likely explains what is
happening?

A technician has been informed by the IT security manager that a vulnerability has been
discovered in the wireless router. The vulnerability could allow an attacker to take remote
control of the device. Which of the following should the technician perform to address the
issue?

Which of the following updates should be performed on a regular basis to ensure the OS
has the latest security patches?

A customer has recently installed several applications on a Windows 7 workstation and is
now experiencing slow system performance and spontaneous restarts. After removing
some of the recently installed applications, the issue persists. Which of the following tools
could the technician use to troubleshoot the problem while preventing data loss?

A technician has configured the ability to connect to a small office server using remote
desktop from a workstation within the office. The technician has reviewed logs that show
constant brute force attacks to that server from outside the network. Which of the following
would prevent this from occurring?

Which of the following file system types is used primarily for optical media?

A technician has purchased a new surge protector to protect equipment in the production
environment. The surge protectors features safeguard the connected equipment by
directing surges to the:

A technician is using a domain account to access files located on a server at the path
\\computername\C$. The technician receives an Access denied error message. Which of
the following is MOST likely the cause of the error?

Which of the following is a security threat that disguises itself as legitimate software?

A technician has been tasked with disposing of hard drives that contain sensitive employee
data. Which of the following would be the BEST method to use for disposing of these
drives?

A Windows workstation is suspected of having malicious software that created an infected
start-up item or service. Which of the following tools would a technician use to test this
theory?

A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of
the following is the BEST option to modify the size of the partition?

A technician has finished replacing the network card in a laptop and has verified full system
functionality. Which of the following troubleshooting steps should the technician take
NEXT?

When the computer is turned on it emits a series of beeps and does not POST. This can be
caused by a bad:

A user in a corporate environment needs to have a laptop device repaired and takes the
device to the appropriate technician. Which of the following should the technician offer to
the user in order to maintain professionalism?

A technician is installing Bluetooth speakers in a conference room. Which of the following
will be the average operating range of the speakers?

Which of the following Windows utilities would MOST likely be used to identify system
errors?

Ann, a customer, reports that when she occasionally works in the office basement, her
smartphone battery drains faster than normal and she has poor cellular reception. Which of
the following is the reason for the fast battery drain?

The type of security threat that uses computers or other networks to accept and pass on
viruses is called:

A user, Joe, calls and states every few hours he is unable to connect to the Internet for
several minutes but is able to access internal sites during this time. Which of the following
tools would be used to find the issue with the network connection?

A company has subscribed to a cloud service, paying monthly for a block of services and
being billed incrementally when they exceed the monthly fee. Which of the following cloud
concepts does this represent?

A user has a new web email account and asks a technician for help with setting up email
on a tablet. The user would like for the email to only be stored on this tablet. Which of the
following email server setting types would the technician use to accomplish this task?

A technician has just installed a video card in a PC. The video card is not working, although
it was working fine on the test bench. Which of the following Windows tools should the
technician use to start troubleshooting the problem?

A technician receives a helpdesk ticket about an employee having a problem sending text
messages with a company Android smartphone. It has been determined that it is not a
carrier issue. Which of the following should the technician perform FIRST?

A user needs to connect securely to the company network while working from a hotel room.
Which of the following would the user need available to accomplish this?

A local administrator would like to determine why a laptop is taking so long to boot into the
operating system. Which of the following tabs in MSCONFIG would the administrator
access to BEST determine this?

A users PC breaks and a technician needs to configure a new machine with a copy of their
computer image stored on a remote server. Which of the following technologies would help
RIS install this image?

Which of the following is the FASTEST way for a user to synchronize data between an
iPhone and a work PC?

A customer is reporting a burning smell coming from a CRT monitor. Which of the following
should be taken into consideration before attempting to resolve the customers issue?

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since
the Windows installation has been corrupted and does not boot, Ann plugs the drive into a
bench system to attempt a recovery. After trying to access the drive on the bench
computer, the following message is displayeD. Access Denied. Please Enter Encryption
Password. Which of the following is the reason that this error is displayed?

A small business owner is setting up their wireless network in their office, which is in a
building shared with several other businesses. The owner does not want to disable the
SSID broadcasting due to visiting customers needing to use the network, but does not want
other businesses to notice the network, let alone access it. Which of the following would
BEST accomplish this?

A technician is in need of a device that would give the BEST network protection within a
single device. Which of the following devices would the technician use?

A technician opens a customers computer and sees large amounts of accumulated dust.
Which of the following is the BEST method of removing the dust from the computer?

A customer reports very slow wireless connection speeds in the new office. Which of the
following tools should a technician use to troubleshoot the issue?

A technician suspects that a computer issue is caused by a failed NIC. Following the
troubleshooting theory, which of the following is the NEXT step the technician should take?

An administrator is in a Remote Assistance session, sharing a users desktop. While trying
to map a shared network drive for the user, an access denied error is encountered while
using the users credentials. Which of the following should be the administrators NEXT
step?

After accidentally removing a hard drive from a server with three drives in a RAID 5
configuration, a technician notices the server locks up and shuts down. Which of the
following can the technician do to quickly fix the problem?

A company wants to ensure that the latest cyber security threats are known to the
employees across the enterprise to minimize occurrences. Which of the following should be
implemented?

Which of the following command line tools will terminate a non-system process without
restarting the computer?

A company is concerned about users tailgating into restricted areas. In order to prevent
unauthorized users from following others, which of the following should be implemented?

Which of the following should a technician implement to prevent external contractors from
physically plugging devices into the companys network jacks unless such jacks are
designated for guest use?

A technician responds to a hardware issue with a server. The technician discovers that one
of the hard drives in the server has failed. The server is set up in a RAID 1 configuration.
Which of the following steps would the technician perform NEXT?

A user states that they cannot connect to the network or the Internet. The technician
determines the issue is that the computer has a static IP address and needs to use DHCP
to work correctly. The technician sets the NIC to automatically assign an IP address. Which
of the following should the technician perform NEXT?

A technician installed a second hard drive in a computer. Upon restart, a message appears
statinG. primary drive 0 not found. Press F1 to continue." Which of the following should the
technician check FIRST?

When dealing with a difficult customer, which of the following is the BEST way to handle
the situation?

A user reports unexpected icons appearing on the desktop. The technician identifies that
the symptoms point to a malware infection. Which of the following procedures would be
performed NEXT?

Which of the following should be used to ensure that a Windows OS is functioning
optimally?

Joe, an end-user, reports that the Windows PC he is using automatically locks when he
leaves his desk and walks to a printer to retrieve documents. Joe is then required to type in
his username and password to unlock the computer. The technician looks at the settings
on the PC and notices that the screensaver and screen-lock options are grayed out on the
computer and cannot be changed. Which of the following is the MOST likely cause of this
issue?

An IT manager needs to reimage 30 computers in a lab. The image has already been
created and is ready to be deployed via the network. Which of the following tasks should be
completed FIRST?

A newly deployed Windows PC cannot connect to the antivirus server on the local network
for updates, but it can connect to other file servers and printers without issue. Which of the
following is the MOST likely cause of this issue?

A technician needs to install a clean Windows OS on several laptops in the office. The
office is running a 100Base-T network. The owner would like the installations completed as
soon as possible. Which of the following installation methods should the technician use?

A technician has been given a PC that is not powering up. After brief troubleshooting, the
technician comes to the conclusion the power supply needs to be replaced. Which of the
following is the NEXT step in the process of performing the repair?

A technician troubleshooting a computer finds a faulty video card and needs to replace it.
Which of the following safety procedures should be used to prevent damaging the new
part?

A user is configuring the email settings on a smartphone. Which of the following
configurations will allow the user to synchronize email from multiple devices?

A technician recently replaced a users monitor and now the user is reporting that the
screen is filled with static and appears distorted. Which of the following will resolve the
issue?

A technician has just upgraded RAM on a users workstation from 4GB to 8GB. The
technician now wants to adjust the page file size on the system to the recommended
Microsoft settings. Which of the following should be entered for the Min portion of the
page file setting if using these best practices?

How would a technician install Windows OS on a MAC OS computer without using third-
party software?

A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet
Explorer browser. Which of the following Internet Options Tabs should the technician look
to enable the aforementioned TLS settings?

A user has plugged in a mobile phone to a PC and received a message that the driver was
not successfully installed. Which of the following system tools should be used to
troubleshoot this error?

Which of the following is the BEST license type to comply with end user licensing
agreement (EULA) terms for commercial software used by multiple users in a corporate
environment?

Which of the following prevention methods is considered to be digital security?

A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate
information on it that has been published on the Internet. Which of the following is the
FIRST step in implementing a best practice security policy?

A user leaves the workstation frequently and does not want sensitive material to be
accessed. In addition, the user does not want to turn off the computer every time in the
evening. Which of the following is the BEST solution for securing the workstation?

A technician needs to quickly destroy data on several hard drives that are no longer
wanted. Which of the following methods is MOST effective?