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Questão 1
Questão
Taking a course in management is appropriate for _____________________.
Responda
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only those students majoring in fields other than business
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only those students who are majoring in management
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only future managers
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all students, regardless of major or management experience
Questão 2
Questão
Which of the following is an important reason for taking a course in management?
Responda
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so you know why good managers are needed so much in organizations
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so you can increase your odds of getting a job and succeeding at it
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so you can help improve the way organizations you care about are managed
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all of the above
Questão 3
Questão
Which of the following is not a reason for taking a course in management?
Responda
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understanding why good managers are needed in organizations
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understanding why your boss acts the way he or she does
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helping improve the way organizations you care about are managed
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understanding that management is simply common sense
Questão 4
Questão
Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.
Responda
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without studying management, Jan will never understand why some businesses prosper and others fail
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Jan may someday want to find a mentor, and studying management will teach her what to look for
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understanding how organizations are managed will help Jan find the best-fit employer
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as an employee she will still most likely report to a manager
Questão 5
Questão
As a consumer, it is important for you to study management because __________.
Responda
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we expect to experience both efficiency and effectiveness when interacting with organizations
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you may become an investor in publicly traded corporations
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business principles can be implemented in a domestic situation
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good management is expensive and increases the price of consumer goods
Questão 6
Questão
By studying management we can expect to learn which of the following?
Responda
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operations
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leadership
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project management
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what good managers do
Questão 7
Questão
Which one of the following statements is most likely to come from a good manager?
Responda
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I see Brutus has been getting under your skin lately. Let's talk about some tactics to reduce your frustration.
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You want a raise? You'll have to work for it first.
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I see you missed another deadline. Can't you read a calendar?
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What do you mean you need help? You told me you could handle this by yourself.
Questão 8
Questão
Studying management can _________________.
Responda
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influence the behaviour of the student toward more liberal practices
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provide a foundation on which to build management skills and abilities
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produce over-confidence in the new manager
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predispose the student to certain habits that may not be welcome in the workplace
Questão 9
Questão
Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was _________________.
Responda
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neither effective nor efficient
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very quality conscious
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efficient and effective
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efficient but not effective
Questão 10
Questão
Subaru Canada has experienced a scrap rate higher than the industry average. This problem is an example of ______________.
Responda
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ineptitude
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inefficacy
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inefficiency
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ineffectiveness
Questão 11
Questão
Dave has the highest quality rating in the department, but he is also the slowest worker. Because Dave is paid hourly, his labour cost per unit is also the highest in the department. We could say that Dave is ____________.
Responda
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efficient but not effective
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effective but not efficient
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both efficient and effective
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neither efficient nor effective
Questão 12
Questão
__________ means doing a task correctly.
Responda
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Management
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Efficiency
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Efficacy
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Effectiveness
Questão 13
Questão
Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?
Responda
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supervisor
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guide
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management
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efficiency expert
Questão 14
Questão
A key characteristic of an organization is that it has __________.
Responda
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stockholders
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customers
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a purpose
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revenue
Questão 15
Questão
________ are the people who direct the activities of others in an organization.
Responda
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Officers
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Directors
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Managers
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Line workers
Questão 16
Questão
A manager's job focuses on ________.
Responda
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supervising groups rather than individual employees
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maintaining records and generating reports
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helping others accomplish their work goals
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personal achievement
Questão 17
Questão
Ross enjoys managing the lunch shift at Chez le'Steak, a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an everyday basis. Which type of manager best describes Ross's position?
Responda
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team leader
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middle manager
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first-line manager
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supervisor
Questão 18
Questão
Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a ___________.
Responda
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team member
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first-line manager
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middle manager
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top manager
Questão 19
Questão
Henri Fayol identified five functions that all managers perform. These were ______________.
Responda
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organizing, directing, coordinating, evaluating, and controlling
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planning, organizing, commanding, coordinating, and controlling
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planning, organizing, directing, evaluating, and controlling
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planning, organizing, directing, coordinating, and controlling
Questão 20
Questão
Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________.
Responda
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controlling
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coordinating
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organizing
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planning
Questão 21
Questão
Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.
Responda
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organizing
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controlling
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coordinating
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directing
Questão 22
Questão
________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.
Responda
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Frederick Herzberg
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Henry Mintzberg
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Abraham Maslow
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Henri Fayol
Questão 23
Questão
Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.
Responda
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supervising; planning
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planning; supervising
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controlling; supervising
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leading; planning
Questão 24
Questão
Mateo has noticed fewer customers coming into his accounting firm, so he comes to you for advice. After observing how unfriendly Mateo’s front-office staff are, you offer him this advice: _________
Responda
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Use an automated answering tree. There aren't that many people coming in anyway, and you could save money by eliminating the receptionist.
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Build a more attractive website. Most customers will look there first.
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Let's teach the front-office employees to respond more quickly and courteously to your customers.
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Create a page on the most popular social media sites, then get your customers to "like" your page.
Questão 25
Questão
Karim has been placed in charge of his firm's sustainability efforts. This means Karim will likely ____________.
Responda
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be factoring economic, environmental, and social aspects into how his firm pursues its business goals
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have to develop a three-pronged mission statement for his firm
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have to interact with environmental groups more frequently
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be spending more time determining the economic costs of the company's activities
Questão 26
Questão
Two significant factors that are reshaping management are _______________.
Responda
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changes in consumer preferences and changes in consumer laws
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changes in the workplace and changes in the workforce
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social media and the shift to a regional economy
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changing demands by stockholders and the failure of unions
Questão 27
Questão
Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is this: ____________.
Responda
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The company can advertise its products on a social media page
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Employees can post their achievements on the company's social media page
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A social media page can help gauge interest in the company's products
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Social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees
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