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Derya van Berkel
Quiz por Derya van Berkel, atualizado more than 1 year ago
Derya van Berkel
Criado por Derya van Berkel quase 6 anos atrás
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Resumo de Recurso

Questão 1

Questão
Apple introduced Face ID in 2017, a facial recognition feature that generates a 3D depth digital map of the iPhone owner's face. The Face ID replaces the Touch ID fingerprint sensor and is used to unlock the iPhone. In this case, which kind of change is produced
Responda
  • First-order change
  • Second-order change
  • Third-order change
  • Fourth-order change

Questão 2

Questão
In the context of airport operations, which of the following is an example of the process element of a modern information system?
Responda
  • Airline check-in procedures
  • Airport gate agents
  • The reporting relationships between security agents and supervisors
  • Check-in kiosk that print boarding passes

Questão 3

Questão
When an IT innovation is introduced, what happens when this generates a second-order change?
Responda
  • The structure is modified generating change in the processes
  • The people change the way they performed a process
  • The IT modifies how an existing process is performed by affecting the individuals who perform it
  • The IT modifies the organizational structure

Questão 4

Questão
Organization design, report and relationships within an information system are examples of which component?
Responda
  • Process
  • Technology
  • People
  • Structure

Questão 5

Questão
There can be discrepancies between official business process and the informal steps employees take to complete a business activity
Responda
  • True
  • False

Questão 6

Questão
Which of the following managerial actions appears doubtful when seeking information system success?
Responda
  • Observe the implicit or explicit rules that govern relationships between the people involved in the IS
  • Adopt the most innovative and cutting-edge Information Technology and let the IS (as a socio-technical system) adapt
  • Develop a genuine understanding of the people involve, such as their skills and motivation
  • Consider the implicit or explicit rules that govern the relationship between the people involved in the IS

Questão 7

Questão
ERP systems are for organization's internal processes
Responda
  • True
  • False

Questão 8

Questão
Business processes mostly run within a department (such as finance department, sales department,...)
Responda
  • True
  • False

Questão 9

Questão
An EIS provides support only for the primary activities of organizations
Responda
  • True
  • False

Questão 10

Questão
Marc Andreessen recently claimed that 'software programs the world'. What did he mean?
Responda
  • He meant that Machine Learning and IoT are critical for business success
  • He meant that the IT is pervasive in the world. As a consequence if you know programming you will have a job guaranteed
  • He meant that software is now the primary driver of success
  • He meant that the IT is pervasive in the world. As a consequence machines will take over programmers' jobs

Questão 11

Questão
One of your friends argues that you only need technical ability to get a job in IS. Is he right or wrong?
Responda
  • Wrong! You also need soft skills like teamwork to be successful
  • Right! IS jobs are mostly about technical skills
  • Wrong! You also need to have the right IT to match your skills
  • Wrong! Companies like people with better social abilities, and technical skills don't even matter

Questão 12

Questão
Which of these statements is true about the current state of information technology?
Responda
  • Non-profit organizations are not using IT just yet
  • IT is only important for software companies
  • IT is more affordable than ever before
  • IT is used exclusively by technicians in organizations

Questão 13

Questão
Your firm is developing a new customer database. You have assembled a team with: a database architect, three developers, two business analysts and a system analyst. You should add one more person from the following list. Who would you select?
Responda
  • Database administrator
  • Infrormation systems manager
  • Project manager
  • Network administrator

Questão 14

Questão
One of your (naive) friends who is enrolled in the college of business tells you: 'It is not important for me to understand IT and information systems.' What evidence could you use to convince him wrong?
Responda
  • The top 5 publicly traded companies are all technology companies, because the world's natural resources are scarce
  • The top 5 publicly traded companies are all technology companies, because everyone wants an iPhone
  • The top 5 publicly traded companies are all technology companies, because software is now a key driver of business success
  • The top 5 publicly traded companies are all technology companies, because everyone now has access to the internet

Questão 15

Questão
On-demand systems (e.g. SaaS) are typically easier to maintain than on-premise (traditional) systems
Responda
  • True
  • False

Questão 16

Questão
Information needs of upper levels are typically ......, ...... and .....
Responda
  • Scheduled
  • Detailed
  • Historical
  • Summarized
  • Forward looking
  • Unscheduled

Questão 17

Questão
ExIS helps increase effectiveness through horizontal integration
Responda
  • True
  • False

Questão 18

Questão
Which of the following tires (in a 4-tier architecture) would definitely not be influenced if the rules regarding 'approve order' task changes?
Responda
  • Tier 3 - Process logic
  • Tier 1 - Data logic
  • Tier 4 - Prestation logic

Questão 19

Questão
Mainframe and browser-based architectures are similar in terms of the positioning of the EIS logical layers.
Responda
  • True
  • False

Questão 20

Questão
With regard to the physical EIS architecture, the prestation logic is almost always on clients
Responda
  • True
  • False

Questão 21

Questão
Keeping company's confidential data is not an issue in SaaS type of EIS provisioning
Responda
  • True
  • False

Questão 22

Questão
SaaS systems have lower start-up costs, but annual payments may eventually be higher (than traditional ...)
Responda
  • True
  • False

Questão 23

Questão
Match the corrects CRM component that support the following function: Lead generation
Responda
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Questão 24

Questão
Match the corrects CRM component that support the following function: Complaint management
Responda
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Questão 25

Questão
Match the corrects CRM component that support the following function: Cross-selling
Responda
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Questão 26

Questão
Value creation always returns benefits to the value creating firm
Responda
  • True
  • False

Questão 27

Questão
Which of the following about IT-dependent strategic initiatives can be exemplified by both Zara and Domino's cases?
Responda
  • They may depend cutting-edge and radical technologies
  • They may depend on mature technologies
  • What matters is the alignment between the strategy and the Information Systems

Questão 28

Questão
You received some information about a company: They renewed their entire technology infrastructure based on SAP solutions and they did this in an impressive duration of six months thanks to their established IT management skills. Which types of Information Resources are mentioned in this piece of information?
Responda
  • IT Assets
  • Both IT assets and Capabilities
  • IT Capabilities

Questão 29

Questão
Two propositions about Strategic IT are as follows: (I) Strategic IT implies the use of IT to attain a competitive advantage (II) Strategic IT implies the use of IT to sustain a competitive advantage. Which of the following is true?
Responda
  • Only II is correct
  • Only I is correct
  • Both I and II are correct

Questão 30

Questão
If the costs of switching from an organization's business to another is low, then the bargaining power of buyers with the organization is high.
Responda
  • True
  • False

Questão 31

Questão
Select the options that apply to Resource Based View on Strategy Formulation
Responda
  • The resources that with higher value and transferability are more strategic
  • The diversity in a firm's rare and valuable resources increases the number of it's competitive positions.
  • The exploitation of firm resources that match external opportunities is the essence of it
  • It includes only the elements for attaining competitive advantage

Questão 32

Questão
A footwear producer has started using POS terminals to capture information on what has sold and using this information to identify and realize efficiency gains in production. Accordingly, which activity of Porter's value chain has improved ?
Responda
  • Marketing & Sales
  • Human Resources
  • Outbound Logistics
  • Operations

Questão 33

Questão
Company X's competitive advantage position depends on the use of a simple and low-cost Business Analytics platform purchased from a software vendor. Their position is also sustainable because they can feed the platform with high quality and timely data thanks to their advanced Data Management skill that has developed over the years. This example best illustrates low- immitability of their IT resource.
Responda
  • Transferability
  • Immitabillity

Questão 34

Questão
Which of the following is not included in one of the three areas of digital transformation?
Responda
  • Infomation Technology Development
  • Customer Touch Points
  • Digital Globalization

Questão 35

Questão
3D printing technology is wiping out the traditional prototyping processes and products in many industries (e.g., manufacturing, health ). This effect can be described as...
Responda
  • Digital Disruption
  • Digital Transformation
  • Digital Innovation

Questão 36

Questão
Consider the following statements about IT Governance archetypes as discussed in Weill & Ross survey: (I) The Federal archetype is superior to Business Monarchy in all IT decision domains (II) Top performing companies leave the Architecture and Infrastructure Strategy related decisions to IT Professionals (III) The Anarchy archetype implies that IT is poorly governed Which of the following is correct?
Responda
  • I and III are true
  • Only III is true
  • II and III are true

Questão 37

Questão
Which of the following is an indicator of poor IT Governance
Responda
  • Some projects are not strategic
  • Some projects are managed jointly by multiple business units
  • The accountability for the project results are not assigned
  • In addition to central IT department, business units have their own IT teams

Questão 38

Questão
A CANVAS e-learning system will be rolled out in three months. One of the anticipated benefits is that students will be able to learn from digital resources on CANVAS anywhere anytime. Before roll-out all data from legacy systems should be migrated to CANVAS database. This migration in a Benefit Dependency Diagram should be modeled as a(n):
Responda
  • Business Change
  • Enabling Change
  • Investment Objective
  • IS/IT Enabler

Questão 39

Questão
You are preparing a Business Case for the Modernization of your company's Online Shipping Channel. Currently, the average customer product review is 3.8/5.0 and you believe this will increase after the modernization. Nevertheless, you can not estimate this change. What is the degree of explicitness class of this benefit?
Responda
  • Financial
  • Observable
  • Measurable
  • Quantifiable

Questão 40

Questão
Valuing an IT investment is difficult mainly for the reason that...
Responda
  • IT investments often add no real business value
  • Many IT investments are necessities and payback is hard to calculate
  • Increased customer satisfaction is not valued enough to justify costs

Questão 41

Questão
WalMart uses RFID tags to track movement of goods across its intense supply chain. One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received. Instead, an information system automatically logs the goods as they arrive. This benefit is of type:
Responda
  • Work force levelling
  • Cessation
  • Innovation

Questão 42

Questão
Your company has decided to invest in the development of a business analytic software for two central business processes. (1). Lack of prior experience in analytic software development. (2) The immediate and very high adverse effects of the software interruptions on all processes, are the two risks you have identified. The risk categories best match to these risk in the respective order are:
Responda
  • IT Service Delivery - IT Solution Delivery
  • IT Value Enablement - IT Service Delivery
  • IT Solution Delivery - IT Service Delivery

Questão 43

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Vendor Selection"
Responda
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment
  • Investigation
  • Design

Questão 44

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Fixing some reports and user-interface related issues"
Responda
  • Analysis
  • Implementation
  • Design
  • Investigation

Questão 45

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Redesign of some business processes"
Responda
  • Investigation
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment

Questão 46

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Transform legacy data to new system data structure"
Responda
  • Design
  • Implementation, Test & Deployment
  • Investigation
  • Analysis
  • Operation & Maintenance

Questão 47

Questão
Which adaptation approach can be characterized by the following property? "Less likelihood of end-user resistance"
Responda
  • Chocolate
  • Vanilla

Questão 48

Questão
Which adaptation approach can be characterized by the following property? "Easier to maintain/upgrade the system"
Responda
  • Chocolate
  • Vanilla

Questão 49

Questão
Which adaptation approach can be characterized by the following property? "Adoption of industry standard processes"
Responda
  • Chocolate
  • Vanilla

Questão 50

Questão
Which transition approach is "likely to be the quickest one"?
Responda
  • Phased
  • Big-Bang
  • Parrallel

Questão 51

Questão
Which transition approach is "likely to be the most stressful for the functional implementation team"?
Responda
  • Phased
  • Big-Bang
  • Parrallel

Questão 52

Questão
Which of the following is not one of the principles of Agile EIS implementation approaches?
Responda
  • Deploy modules gradually
  • Full design before implementation
  • Follow the vanilla approach

Questão 53

Questão
Project manager have to balance between scope-quality, .... and ....
Responda
  • time, cost
  • time, amount of employees
  • amount of employees, cost

Questão 54

Questão
To which general PM process group does the following task belong? "Audit (review) the quality of the results (quality assurance)"
Responda
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Questão 55

Questão
To which general PM process group does the following task belong? "Asses and plan for project risks"
Responda
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Questão 56

Questão
What does the abbreviation WBS stand for?
Responda
  • Work Breakdown Structure
  • Workpackage Breakdown Structure
  • Work Breakdown System

Questão 57

Questão
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "take the final decision on the go-live date"?
Responda
  • Steering Committee
  • Functional Team
  • Technical Team
  • Sponsor/Owner
  • Functional team leader

Questão 58

Questão
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Approve a major scope change"?
Responda
  • Functional/Process Team
  • Steering Committee
  • Change Management Team
  • Functional Consultant

Questão 59

Questão
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Perform a specific training session for the project functional team about a specific functionality of the system"?
Responda
  • Technical Consultant
  • Change Management Team
  • Functional Consultant
  • Project Manager

Questão 60

Questão
Which of the following is not a PM's best practice?
Responda
  • Quick planning
  • End-user involvement
  • Taking management's commitment

Questão 61

Questão
Adding new junior project team members to a late project is likely to make it later
Responda
  • True
  • False

Questão 62

Questão
To which general PM process group does the following task belong? "Define project organisation'
Responda
  • Monitoring & Controlling
  • Planning
  • Executing
  • Closing

Questão 63

Questão
One important way of calming users' fears is with an aggressive ... program
Responda
  • Layoff
  • Replacement
  • Training
  • Vacation

Questão 64

Questão
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Parameterize the ERP package in respect of the company's inventory replenishment policies"?
Responda
  • Functional Team
  • Steering Committee
  • Technical Team
  • Project Manager

Questão 65

Questão
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the float (or slack) for task E
Image:
Rekenvraag+1 (binary/octet-stream)
Responda
  • 0
  • 1
  • 2
  • 3

Questão 66

Questão
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the critical path? (in the form of X-Y-Z)
Image:
Rekenvraag+2 (binary/octet-stream)
Responda
  • B-A-F-G-H
  • B-A-E-D-G-H-
  • B-A-F-G
  • C-A-F-G-G

Questão 67

Questão
Which adaptation approach can be characterized by the following property? "Existing processes might be better supported"
Responda
  • Chocolate
  • Vanilla

Questão 68

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Configure the system parameters based on design"
Responda
  • Operation & Maintenance
  • Implementation
  • Investigation
  • Design
  • Analysis

Questão 69

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Upgrades and patches"
Responda
  • Analysis
  • Design
  • Implementation, Test & Deployment
  • Operation & Maintenance
  • Investigation

Questão 70

Questão
In which Traditional SDLC phase is the following activity most likely to happen? "Understanding the gap between the enterprise software system functionality and the business needs of the organisation"
Responda
  • Analysis
  • Implementation, Test & Deployment
  • Investigation
  • Design
  • Operation & Maintenance

Questão 71

Questão
Which adaption approach can be characterized by the following property? "Likely to be the longest"
Responda
  • Chocolate
  • Vanilla

Questão 72

Questão
Which transition approach is "likely to be the most effort intensive for the end-users"?
Responda
  • Phased
  • Big-Bang
  • Parrallel

Questão 73

Questão
Which transition approach would "fit better when system failures cannot be afforded"
Responda
  • Phased
  • Big-Bang
  • Parrallel

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